Account query

  • 14 October 2019
  • 6 replies

I have switched to Blue planet within the last 3 weeks. My account is showing a credit in respect of the first DDR payment and another credit of £20. Can anyone tell me what this might be?

6 replies

Userlevel 7
Badge +9
Hello and welcome chris.
Did you switch via money supermarket as i remember a promo where you get a 20 note credit when you switched.and another 20 in 3 months time.
Thanks Jon. Yes I did switch via Money Supermarket but I was expecting £12.50 cashback per fuel in 2/3 months time. Maybe its a promo I missed. I'll wait and see. Thanks for your help.

I want to chat to someone on the phone!!

Userlevel 7
Badge +8

Hi @Sweetness 
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.
There are no call centres with PP, it is an app-based company.

Is there anything we, as community members, can help with? ( Without posting personal details, as this is a public forum)

Userlevel 6

I want to chat to someone on the phone!!


You will need to go through wattbot for any queries I'm afraid, which I'm sure you can request a call from the team but they can resolve your issue usually through wattbot 


Userlevel 7
Badge +11

I want to chat to someone on the phone!!

hi @Sweetness (and light?)

double exclamation marks, so it must be serious!!

Is it something the community can help you with?