Hi I've just checked my tariffs and usage for this year and what I've found is total lie. I'm long enough with you to know how to send a meter reading, my usage is always lower than your estimates. But for some reason you ignoring this. Now you have charged me £150 more than my bill should be. And I can prove it. Your estimates for the period from 14.03.20 to 15.04.20 is
479,1kwh for electricity
and 1537,8kwh for gas.
Now,my reading, for the same period, which I've send you is 143kwh for electricity and 512kwh for gas. Where is that difference coming from? Because of your ignorance I'm now paying a lot more than I should.
Best answer by stephenrand
Your photos solve one mystery.
Your statement is produced on the same date every month - in your case the 16th. It will always show an estimate for that date, unless you happen to have sent in your meter readings on the 16th exactly.
That estimate will always take into account the readings you have sent in. In the examples you have shown, the estimates clearly are based on your readings.
So on 16 August the estimate carried over from the previous statement, which was just two higher than your 14 August reading, was 7650. 29 days later your reading was 7691, and when your statement was produced on the 16th, it was estimated at 7693, adding just 2 for the extra two days.
To put it another way, your readings show a month's usage of 7691-7648 = 43. PP's estimates show 7693-7650 = 43.
So your readings are definitely being taken into account, and the estimates are entirely sensible and accurate.
So any problem must lie in your direct debit payments against your actual usage.