So I am not one to normally complain, but after receiving an email about the “winter Health Check” and the fact that my fixed deal has just ended, I wanted a review on my payments and account.
So I sent the request via the app on the 22nd (I know it is a Sunday) expecting a response the Monday or Tuesday. Still not had a review off my account 3 days later.
So I have sent another message to get another message saying we will reply in 3 working days. How long can it take to review an account or respond?
I get that this is an app based company and get there are no calls centres (part of the reason I joined was because I like that) But surely your response times need to be looked at or offer an online instant chat option
Best answer by NatalyView original