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British Gas installed a 2nd generation smart meter. Now we have switched to you it appears to be not working correctly as the daily readings for gas and electric are very high. For example £12per day for electric when nothing is in use other than items on standby. What do we do from now?
We have SMETS2 smart meters installed (about a year ago). At the time of installation the electricity meter worked fine (and you seem to be getting readings) but the gas one didn’t for technical reasons. We were promised an upgrade that would fix the problem for April 2020, but (presumably because o...
Hi everyone, and welcome to the latest edition of the Pure Planet Community highlights and points leaderboard. The autumn leaves have fallen, frost is settling on the ground… and thoughts start to turn to that C word. As we started heading into December, inevitably we couldn’t help but think about t...
Today, 10th November is for us our Pure Planet first Anniversary day. It is when exactly a year ago my husband and I followed Martin Lewis’s advice and changed to Pure Planet. What I love about about Pure Planet. Firstly, that it is Green. Our beautiful planet is precious and we can’t keep taking fr...
I contacted pure planet to stop my switch away that I never did and they didn't action it in time so we had to switch and then they brought my account back. My online account is sort of back up, I have my previous statement, meter reads and credit on my account. Do I need to leave it so that my old...
Hi my current smart reader is locked by the old house owner who no loner knows the code. I can only see daily use not monthly so I cannot submit a reading. Is there any way I can get a smart meter from yourselves Thank you Ruth
BBC R4 Costing the Earth: End of the petrol age_ Worth a listen even though no great revelations in it...One of the opinions voiced on this program was the biggest impediment to EV take-up wasn’t range anxiety or lack of charging infrastructure but the cost of the vehicles when compared to the...
Hi, I need to move my start date with you to 1st January 2021.Im tied in with EDF until 31st Dec and don't want to occur any charges.Thanks
Could you please give access to customers’ half-hourly smart meter readings?One of your competitors provides this on their monthly bills. They way they do this is silly : they add pages to the monthly PDF bill.PP could just provide the option for a link to download as a CSV file format or something...
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Hi all, this is my first time living in a house and I am really scared of being overcharged. Right now I pay around £80 I would like to keep it that way, so my question is if I turn on the heating 3 times a week will I pay £80 or more?
I’ve recently just switched to pure planet and I have today just paid two energy bills. One from my old supplier and one to pure… why have a made two payments?
I haven’t registered any interest in having a Smart meter installed but I’m getting calls and texts from a third party supplier. Please can you recall my details from your partner as I haven’t agreed to tor requested this. Really annoying.
Hi I had a new smart meter installed a couple of weeks ago and have a couple of queries. Firstly, I’ve just been sent an email from Pure Planet asking me for a meter reading. Is this a mistake as the meter fitting was so recent?Also, when trying to connect my monitor to the meter it keeps saying ‘No...
Trying to set up account to switch to Pure Planet, add the details required, add bank account details click on the next button and the screen goes blank every time. Why?
About to replace my boiler. Does Pure Planet have any scheme/assistance?
Profile question: is replies replies, or is it total posts?
HiI applied a week ago to switch to PP and have sent my meter readings. But despite receiving a quote for both electricity and gas I was emailed that there is a glitch with my gas meter and needed to provide an MPRN from the previous owner. I did that but I didn’t get a confirmation that my account...
You came out to fit a smart metre and it was not possible to installand no one has contacted me
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