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Very poor user interface. FONTS ARE VERY LIGHT. Light grey font on light grey background. Fundamentals of user interface design Te violated. On thie “send a meter reading” page. I can barely see the past reading. It’s so tiny and so light. And I cannot even pinch and zoom. It’s so important to see...
Hi. I switched to pure planet dirext debit payments on the 8th from utilita pre payment. Since then elextric appears to be working correctly but the gas is still using credit and when this credit ran out i had to enable emergency credit. Im ginna run out if emergency credit and have no gas supply...
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
In light of all that’s been happening in the world in 2020, will you be going on holiday this summer? It can be tricky to decide what to do, so it’s interesting to hear what everyone’s decided! Personally, I’m hoping to be going to Spain next week - though we’ll be in an apartment not in a hotel....
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
hi I have just joined but my account is saying it is been set up but it has been saying this for 2 weeks now, am i joined or not??? very confusing website regardsSarah Sharples/peter sharples
I just submitted my meter readings for my first month, and received a notification that my electricity (day) and gas readings were lower than expected. They are above the opening readings. So … I tried to send photos of the meters to confirm the submitted readings are correct. After each photo, I re...
We have just been visited by someone claiming to be a meter reader. We were not expecting it, and don’t know if this was a scam. She was not wearing any PPE. Was this a valid visit?She left a card for the meter reading to be done by us.
When we send someone to take a meter reading from your home they’ll be an agent from one of two companies: TMA or Lowri Beck. What will they look like?If the agent is from TMA they’ll always carry an ID badge with their picture on it, as well as their name, the TMA company logo and the office teleph...
How do I read my smet 1 meter I do not have a green button
i want to switch to greenV4A, but cannot find an option.my latest bill arrived in my inbox with a friendly suggestion that i could save oodles by switching to an alternative green tariff….but neither the app nor the website offer GreenV4A as an option. any suggestions??
I have just switched to yourselves and provided a gas reading. I am unable to read from the electricty meter, it is not providing a readout and my smart meter is not showing any reading either! How can I be billed correctly if my meter is not working/displaying correctly?
Hi,I've just moved into a new house (rented) and set up a switch to a new provider. From a search online I believe that PurePlanet are the existing provider at the property although there were no 'joining/registering' letters.My switch is due to be complete between August 15th-20th so my question is...
Hiya - I cancelled when switching as my existing provider gave me a large discount to stay - I’ve now had an email saying you’re taking over my supply as of midnight and starting Direct Debits.Can we please ensure this doesn’t happen?
In my monthly usage it says I can save money by switching from 100% Green Variable to 100% Green v4a. I go to Tariff and Usage and only option is fixed. At bottom of page it says Have a look at our other available tariffs.... but no way to see them.Peter.
I am abroad and own a second property in the UK. I’ve not been able to visit my UK property since March when the COVID-19 pandemic emerged. In 2 weeks the current dual fuel deal ends and I’ve switched to Pure Planet but I won’t be able to provide meter readings. What are my options?
Hi I need to send my opening gas meter reading but the screen is blank and remains so even after pressing the a, b and c buttons several times. It has worked in the past I was able to send gas meter readings to previous supplier but haven’t done so for a few months. Any help appreciated, thanks.
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