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I was called a few weeks ago about replacing meters with SMETS2. I would like to have them and need to know how and whom to contact
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
Please can I speak with someone about an amount of money taken from my account by pure planet?
We may soon have to pay a deposit when buying drink bottles and cans to cut down on waste and increase recycling. The scheme has been announced by the Government to reduce the amount of plastic we use. The BBC is reporting that it means the cost of bottled water and cans will go up, but we will ge...
can anyone advise please how to communicate with pp?i am trying to change to a cheaper tariff as advised by Money Saving expert who do automatic switch when i am paying too much . Pp sent message to say they are already my supplier . Wattbot thing not working , app not working - just keep sending au...
Hi We moved out of our property recently and were over £90 in credit but we have just received a final bill for the last 6 days of our tenancy and it is almost £200. We may have put the meter readings in incorrectly, how do we rectify this? many thanks Hannah
Is anyone else having the same problem that I am having in attempting to get a simple thing like an isolator switch fitted ? I cannot believe the time it has taken - currently 7 weeks, during which time I’ve paid for the service but still not received any contact from the subcontractor. WattBot ju...
Hey folks As you all know, we’re running an EVs pilot to look at different options for our Members, as one size doesn’t fit all. So far we’ve taken a look at EV charging times and we’re investigating options for EV tariffs. Members are also giving us feedback on new EV related tools which will g...
New fun thread, to simply ask any question you like! Clean of course, not too personal, just fun quick questions! Keep the answers short! Just a few words max. Hoping answers won’t clash, as it won’t really work, but something like this, for eg….…So Greta could start by asking : What size shoe do yo...
When I login on the web site I do not get the option to see saved quotes in order to continue my switch from MSE. All I can do is get a new quote which I do not want to do.I also cannot access the Chatbot to get help. The only time the bot helps me is during a new quote process.When I send a login e...
switched to Pure Planet on 18th September 202. I opened the account with new gas and electricity metre readings. My old provider- EDF generated my closing bill apparently based on the metre readings which I provided to Pure Planet. However the metre reading which Pure Planet seems to have provided E...
Yet a DD was taken on the 16th October for £103.57, when will this be refunded?
I’ve just joined PP and happy to see that you are doing 100% carbon gas offset. Not many suppliers do that! I am very keen to get a smart meter for my gas and electric. How long does it normally take for a new member to get one installed? I am based in Reading. thanks harry
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