We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
Hi Guys, Hope you're all well. I've been delayed putting this on due to the lurgy but back in full force. The ideas board liked the idea of a thread for ethical companies so thought I'd better get my butt in gear and start it off with a couple of recommendations. I came across Ethical Superstore...
I've just switched to pure planet. My old supplier took a direct debit on 1st July and pure planet took their first direct debit on 1st July. Does this mean I've paid twice for this period?
I’ve sent this query to the Help team, but thought I would also post it here (faster and sometimes more accurate response): I finally have an appointment with Magnum (4-Aug) to have my smart meters ‘recommissioned’. NB: I am in Scotland, with the less reliable smart meter communications network....
Calling all book worms! What are you reading at the moment? My latest delivery from Amazon ......
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
In light of all that’s been happening in the world in 2020, will you be going on holiday this summer? It can be tricky to decide what to do, so it’s interesting to hear what everyone’s decided! Personally, I’m hoping to be going to Spain next week - though we’ll be in an apartment not in a hotel....
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
I’m fairly new to PP and using desktop only, not mobile app. I’m logged in on https://community.purepla.net/topic/new at the moment. In another window I’m logged in on https://purepla.net/app If I click More and then click Help & Support I can’t get onto Wattbot. Ho do I navigate to Wattbot?
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
I asked wattbot a question yesterday and I received a text today with a link to a reply from pure planet. When I click the link it just opens the app home page. If I copy the link into chrome it just launches the help page. Any ideas on how to access the reply?
Hi, So I am moving into a property on 1st September. I cannot see an option to specify a start date if there is any? Also, the website tells me it cannot find a gas supply. Does this mean that PP doesn't supply the property or there is only electricity? Many Thanks
Hi, I recently moved out of my address supplied by pure planet. I closed my account and my final bill has just been paid as expected. However, it was a student property and to get my deposit back I need proof that this has been paid- is there any way of getting a receipt from pure planet saying...
Hi I'm just in the process of switching from British gas to pure planet and have Smet2 meters installed, the electricity was communicating with British gas but the gas never seems to have and the meters ain't far apart, my question is if pure planet can't communicate with them would you send an eng...
I know PP did not support commercial properties a couple of years ago, but that it was on the horizon. I’m wondering if they’re there yet? We’ve got a small office we’d like to switch to PP.
My smart meter doesn't work for gas only for electricity. How can l fix it?
Hi, i have recently moved into a property supplied by Pure Planet, i am taking my previous supplier with me but you have stopped the switch due to an outstanding balance from the previous occupant. As a new tenant could i ask you let my provider take aver this property with immediate effect, i can p...
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
