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I'm a little late to the New Year (new decade) resolution thing.
But inspired by this great New Year poll from @Bev I've decided to be healthy and aim to walk at least 10,000 steps, briskly, per day.
I'm not sure how true it is that 10k steps a day is good for you, but I figured it can't be bad f...
Hi everyone and welcome to September’s photo challenge Nice one @Josyjo for winning August’s photo challenge with a “tide’s out” snap of Essex, what a fantastic first Community post! You can check out the winning photo here. She’s chosen September’s theme to be Animals and wildlife, which can be any...
I thought I'd suggested this a while ago, maybe not, it would be useful and I think logical to have a link to the community within the help and support section of dropdown menu of the app.
(especially when the community moon disappears, but that's not the main reason)
For a bit of fun
Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!)
To keep things easy, let's go with posting only one word at a time
Let's start with...
I moved out on the app on 31st August but I'm still receiving bills and have not received any final bills. Has anyone else experienced this? Tricky because I can't contact pure planet
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too!
And we're not restricted to posting only once!
To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Hello,Our landlord is not allowing us to have a smart meter. Do pure planet require you to have one installed?
I hope you know your ABCs - it may come in handy for this game!
Let's start with the A - Z's of... girls' baby names?
The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course!
To kick things off...
Hi I've just checked my tariffs and usage for this year and what I've found is total lie. I'm long enough with you to know how to send a meter reading, my usage is always lower than your estimates. But for some reason you ignoring this. Now you have charged me £150 more than my bill should be. And I...
I downloaded the app to my phone and it tells me my email address is invalid, although I have used the website on my PC. I’ve had message contact with the community team who say they cannot help me with account details. It was very hard to find the WattBott. I’m really disappointed about all this-...
Hi I am still waiting for the refund from my account after I switched suppliers
We moved into a property which we were told was already supplied by Pure Planet, but on trying to register (and we already have a PP account from when we lived in a previous property) we are told that the switch will take 17 days - as if PP are not already supplying the account. Any thoughts?Thanks
Hi, I was advised by the MSE website that if I switched to Pure Planet I would save £431 per year. As I am currently paying Bulb £2844 and Pure Planet are asking for £3116.67, that doesn't look like a saving to me. Can you explain, please?
I have received 2 emails upon leaving, the first one stated I owed money from a collection service ( I have never missed a payment) and the second one stated I was in credit on my final bill, can this be clarified please. I also accidentally cancelled my direct debit, how can this be rectified for p...
I am looking to Pure Planet for electricity (only, there is no gas supply) in our new home. I have been told that the house has "Economy 10" but can't find anything helpful about this, and so don't understand how to deal with it in relation to moving to a new supplier. All references are to...
I havent had any money taken from my account I was supposed to on 6th September.
Hi I have received email that I did not submit my meter reading but I did that could you check that for me please. Thank you Anna
Spoke to EON today as to why I’m still waiting for my credits Back after switching from them, EON say it’s Pure Planets fault as they haven’t submitted my final meter readings to them (which I sent to Pure Planet 6 weeks ago), anyone else had this problem ?Barry
Hi. I have registered and set up my account but realised after the event I had got my email address wrong. This means I can't verify my account and I can't use the chat bot as I can't verify my email address. Can anyone help?
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