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The community has loads of useful information - use our search bar at the top of the every page to start off. We’ve got lots of FAQs too, covering popular topics such as reading your meter, managing payments, how to troubleshoot your smart meter, and much more. If you can’t find what you need - As...
Hi I am still waiting for the refund from my account after I switched suppliers
HI, I've just started a Switch and, even though I'm told by email to finish my switch, when I go through the process and click on 'Summary' I just get the 'W are setting up your account" screen. When I go back, summary is still grayed out. is that normal? Rich
A very minor observation about the monthly meter reading emails. The first line says: Please go to your account and tap in your meter readings before (date) Then it says:If your meter is in a dark cupboard, please don’t scare the spiders! Don't want estimated readings?Your statement is due on (date)...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
What do you think of this idea?
Hi everyone We’re kicking off some work to introduce a new feature which many of you have been asking for - adding multiple properties to your Pure Planet account. This will be really useful for parents and anyone would like to manage accounts for their relatives. It will also come in handy for la...
Hi everyoneWe’ve got some exciting news to share with EV drivers and Pure Planet Members thinking about getting their first EV.Check out our new EV pages and tools on the Pure Planet website! A big thanks to community Members for helping us test this out over the last few months. Shout out to @Strut...
I’ve just bought a new property and as I’m planning to let it joined PP as no lengthy contract (the tenants will choose their own supplier when the move in).Exchanged contracts just 10 days ago and electrician has removed the Economy 7 system today as we’re no longer having night storage heaters. N...
Hi, I was advised by the MSE website that if I switched to Pure Planet I would save £431 per year. As I am currently paying Bulb £2844 and Pure Planet are asking for £3116.67, that doesn't look like a saving to me. Can you explain, please?
Hello. I am looking to Pure Planet for electricity (only, there is no gas supply) in our new home. I have been told that the house has "Economy 10" but can't find anything helpful about this, and so don't understand how to deal with it in relation to moving to a new supplier. All references are to...
they ask me to log in and then will not except my email address so they will not give me the £ 25 cash back promissed
Hi. I have registered and set up my account but realised after the event I had got my email address wrong. This means I can't verify my account and I can't use the chat bot as I can't verify my email address. Can anyone help?
Spoke to EON today as to why I’m still waiting for my credits Back after switching from them, EON say it’s Pure Planets fault as they haven’t submitted my final meter readings to them (which I sent to Pure Planet 6 weeks ago), anyone else had this problem ?Barry
Hi. I had an email saying that if I switched by tomorrow I would get £22 credit but now I’ve switched it says that I only have £15 credit. Why is this please ?
How can I find out if my smart meters are sending reading to PP
I moved out of a house which pure planet supplied my power. Now new people have moved in and they are trying to switch energy suppliers and apparently Pur Planet have put a block on them switching. Now i am getting the blame. I have tried to contact pure planet my using app and even sending a comp...
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