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I have both my gas + electric with Pure planet after switching. Is there anyway I can be charged separately to determine each one?
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
Hi everyone This month we’re running a Pure Planet Community Q&A with our co-founder and CEO Andrew Ralston. This is the third Q&A that Andrew’s taken part in. Looks like it’s becoming an annual event! You can ask Andrew pretty much anything you want about Pure Planet, about renewable en...
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
In light of all that’s been happening in the world in 2020, will you be going on holiday this summer? It can be tricky to decide what to do, so it’s interesting to hear what everyone’s decided! Personally, I’m hoping to be going to Spain next week - though we’ll be in an apartment not in a hotel....
Hi. My problem is that I cannot read my own meter, the property management company has the keys to the cupboard. They read it every so often then text it to me a few days later, then I have to remember to submit it, so the one I have is a over a week old. The app only allows seems to you allow you t...
I have just started the switch to pure planet but I have a smart meter with my old supplier will this be changed after the switch as I have found the smart meter very helpful
Hi . I'm moving to a new address. How should I report it?
Hi, I would like pure planet to provide me my last meter reading when i left them. Many tha ks
I have had an email from pp saying my current supplier has blocked the switch and pp was cancelling my switch as a result. I then get another email from pp saying its all going fine and that I will receive an email shortly to ask for meter readings, that email has never arrived. I need to know what’...
Hello I am considering a switch to you at my new home. However, I was a customer of yours at my old house. I received an estimated final bill which was on the high side. I contacted you to request a refund but heard nothing back.
Hello I completed the switch via money saving expert website. I was sent an email to verify email address which i did. The original email pure planet sent to me was on 12 June. My energy supply is still with the old supplier? What is happening, can anybody tell me? Thanks
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
Hello I have just switched to PP, which has been my official provider since July 12. I was charged £32.49 on July 9, and then again on July 13th. Is this normal? Or is it a mistake and I should get my money back, since I have paid a total of £64.98 in less than a week time? Thank you for you...
I had emails which went into a huge black hole in my email account- can only be found in a search…… So I have ‘allegedly’ missed some deadlines which I can do nothing about now - Can’t find out if I’m in switching or not. Should be but in limbo….. Need some confirmation either way. Please…..
How does a gas reading showing month usage as 5 units convert to 156kwh
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