We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
Hi,I’m based in Northumberland and wanted to know when we will be able to get a smart meter installed?Many thanks,Laura
I thought I had joined Pure Planet on the 25/07/20 and I got my welcome pack and you had all my bank details and said how much the monthly payments would be but now it appears I am still with my old supplier. I joined after seeing you on MSE.com. HELP
Hi everyone and welcome to September’s photo challenge Nice one @Josyjo for winning August’s photo challenge with a “tide’s out” snap of Essex, what a fantastic first Community post! You can check out the winning photo here. She’s chosen September’s theme to be Animals and wildlife, which can be any...
I understand the warm home discount will be opening shortly and members can find out further details in the members area, but I have not yet joined pure planet so I can't access it Can someone please share the terms for eligibility in this years warm home discount?Thanks
Status: New I thought I'd suggested this a while ago, maybe not, it would be useful and I think logical to have a link to the community within the help and support section of dropdown menu of the app. (especially when the community moon disappears, but that's not the main reason)
I’ve started noticing more and more the use of customers surnames or user names as a title for a new topic. Totally meaningless to anyone searching for matches to what they have a query on.Wondered if there’s a way, when they start typing the name for their title, a message pops up to say “unsuitabl...
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
I am unable to log in as I'm told "email is invalid". Im going round in circles... failed login, sent link, still not able to log in" I've tried copying to browser, using web version, the app.... The address im putting in is correct!
Does the Pipit 500 work on Pure Planet? Is it SMETS 1 or 2?
I’m trying to put my meter readings in and i can’t log in to my account. It just says there’s a problem and the link isn’t working. How an i contact anyone to ask?
I downloaded the app to my phone and it tells me my email address is invalid, although I have used the website on my PC. I’ve had message contact with the community team who say they cannot help me with account details. It was very hard to find the WattBott. I’m really disappointed about all this-...
Hi, I am a new customer who’s switch to PP seems to have gone very smoothly, so far. I referred a friend to join and we have both been promised a voucher once she’s signed up and paid her first instalment. Great!The person I referred (Mary) received the invite email, got a quote, signed up and was t...
Hi There I am new to Pure Planet and I am wondering when I can expect a smart meter to be installed. I am near Durham.ThanksGary
Hi I have Secure liberty 100 electricity meter and a EG4v 19 Gas meter. My current supplier, Bulb, recently ( 3 weeks ago) enabled remote meter readings and the IHD, even though OVO had installed it sometime ago. I’m switching to Pureplanet. Will you also be able to do remote readings?
going straight to get a quote , I’m going round in circles
I have just moved into a new house that's energy provider is Pure Planet. When I went to set up an account with them however it says it will take 17 days to switch but I dont understand why there will be a switch as Pure planet is the current provider. I only want to set up this account so I can swi...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
