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How can i give Pure Planets correct meter readings so they can prepare a correct final bill ?
I have been waiting to hear from Magnum Utilities about when they will be fitting my Smart Meter. I just contacted and they said they never heard of me. How do I get Pure Planet to deliver the Smart Meter they said they were going to deliver?
How can I speak to someone from PP using a chat, but on my laptop, without downloading the app please? I have few questions before deciding whether or not I am going to switch to PP.
Hi everyoneWe’ve got some exciting news to share with EV drivers and Pure Planet Members thinking about getting their first EV.Check out our new EV pages and tools on the Pure Planet website! A big thanks to community Members for helping us test this out over the last few months. Shout out to @Strut...
It’s looking likely that a ban on fossil fuel vehicles will be brought forward to 2030 (down from 2040), just 10 years away! This is all part of the UK’s plans to reduce carbon emissions and invest in green tech as we look to recover from COVID-19.It seems fairly certain that sooner or later the cha...
I’m not party to the communications but my understanding is that comparison websites (or at a minimum mse’s cheap energy site) tell switchers “YOUR SWITCH IS IN PROGRESS...”This is incorrect or at the very least ambiguous because the switch isn’t in progress until the customer completes the verifica...
Hi Just switched from So Energy but not sure if I joined in successfully, I logged into the web page which greets me with my name, but I cannot open the app - I don’t think I have received any confirmation email either. Is there any way to contact them without opening the app? Thanks in advance
Hi everyone, We’ve released a new version of your Pure Planet app and web account. It’s version 8.12.1 for iPhone, iPad and Android. Head to the App Store or Google Play to download the new app update! A few improvements…If we need a photo of your meter, we’ll make this clearer, sooner, when you’re...
This is prompted by post here, a customer who fills out the PSR where it’s flagged that they can’t read their meter(s) should eithernot receive reading requestsortheir reading requests should be bespoke / dismissable. (for example just to let you know we will be reading your meter in the near futur...
Perhaps I'm missing something, but I've seen people say things like this before: mikehealey;55216: Hi Mark would prefer to find this out from Pure Planet with an official announcement before reading it on an email from moneysupermarket and martin lewis calling this the best new deal on the mar...
I recently moved house and sent you final dual readings. We are currently not renewing contract.I closed my Direct Debit but you owe me Repayment. What do I do. If you dont contact me I will have to register complaint with appropriate authority. ThanksChristine
i moved into charity and took responsibility on 17/09/2020. Now i need to put the details on my name to setup my account number so that in future i can pay the bills
I had a SM installed just over a month ago by PP but i’ve not yet received my remote display unit - is there a delay on sending these out ?
I’ve been with Pure Planet since 2018 and have an early smart meter fitted. I have no Economy 7 meter so should be on one tariff. I can only supply one meter reading yet am constantly being given estimated readings for Day and Night readings. I would now like to have a full review of my account f...
I am a landlord. Can I use the same email address for all my accounts?
How can I find out if my smart meters are sending reading to PP
Hi I got an email saying my monthly payment would be reduced. I don’t want this to happen as I am working from home more and getting an EV. If anything it needs to increase. The button to click for energy review brings up a blank screen and the automated chat facility is useless and doesn’t answer m...
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