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i HAVE HAD A GAS SERVICE AND THE BRITISH GAS SERVICE ENGINEER ATTACHED A DO NOT USE ON IT. HE SAID I HAVE TO CONTACT. AS CAN DO ANYTHING ABOUT IT IT WAS JUST SERVICE !!i DO NOT UNDERSTAND HOW ALL THIS WORKS AS L HAVE ALREADY REMOVED THAT CUPBOARD TO GET MY COOKER IN AND THEY ARE COMING TO FIT MY NE...
Hi! We've just switched over to PP and they've asked for a meter reading. We live in an apartment block where our meter is unavailable for us to view directly: we have to request readings through building management. I requested one as soon as PP asked, but it's coming up to the deadline (tomorrow a...
Hi, I’ve just joined Pure Planet, officially went live today 10/08/2020. I have SMETS 2 gas and electric meters, they were installed by my previous provider (Shell Energy), when will Pure Planet begin utilizing these meters for readings and activate the in home display to provide functionality?Chee...
hi , I have paid my first DD a week or so ago but i have not received my voucher - I have checked my spam and emails but nothing has come through . Please can this be looked into..
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
Hi everyone,Now the Covid-19 pandemic lockdown restrictions are beginning to ease, we’re able to start installing second generation smart meters again.We and our smart meter partners, Magnum Utilities, have been working to ensure that Members’ safety, and engineers’ safety, is the priority.Pure Plan...
Hi Guys, Hope you're all well. I've been delayed putting this on due to the lurgy but back in full force. The ideas board liked the idea of a thread for ethical companies so thought I'd better get my butt in gear and start it off with a couple of recommendations. I came across Ethical Superstore...
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
Smart Meter is alive but is continually reading zero. What do I do?
I am waiting months for PP to produce vouchers for a new member recommendation. How can they advertise doubling rewards when they fail to honour previous awards?
Hi, I’d like to stop the switch that I made from Shell Energy on August 3rd but have no option on your webpage. Can you please assist me in stopping this? I may have to move home and so your cancelation charges make switching potentially more expensive.Many thanks, Paul
I was scheduled to have a smart meter installed just before lockdown. When are these installations scheduled to resume? The meter installation company has not provided me with an update.
I am trying to use “Wattbot” from my PC. I am indeed logged in to purepla.net.The published “FAQ” says this:‘You can ask him a question straight from your account - on your app, or when logged in at purepla.net. Go to help in your account (menu > ‘get help and support’) and tap on ‘Ask a questio...
My account opens as of today. I have a smart meter so I believe you can get opening readings from there. I did submit my electricity opening reading but the gas from my smart meter reader was stated in terms of kwh rather than units m3. Do you have the info you need from the smart meter?
I just submitted my meter readings for my first month, and received a notification that my electricity (day) and gas readings were lower than expected. They are above the opening readings. So … I tried to send photos of the meters to confirm the submitted readings are correct. After each photo, I re...
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