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I have recently joined PP, and I have a 2nd generation smart meter. Why am I being asked for monthly meter readings?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Inspired by @Bev and @Duppy’s conversation… and the fact that when out for a walk last night, I saw at least a couple of houses on every street with their Christmas lights already up and on, I was wondering when you’ll be putting up your Christmas decorations this year? I know quite a few people who...
I selected switch tariff and before confirming I went back to check my current monthly payments and now the switch tariff option is not available. How do I now switch? Thank you
I need my meter box moving I have rung national grid and they have said my electric provider should b able to do thus for me ?
Hello, I have recently moved home and closed my PP account at my old property. At the time I received an email telling me that if I switch my new property to PP within 3 months I will receive a refund of the PP exit fees and a £25 reward for switching.The instructions in the email: I have now starte...
I switched in August from OVO, OVO are still taking money from my direct debit.I spoke to OVO and they said the switch has only partially gone through, the gas is still with OVO.Pure planet have both my reading and say I am on the both gas and electric.There is no one to speak to - the autobot is no...
If you go tohttps://purepla.net/look-up-tariff?postcode=and the postcode entered is invalid, the retry button doesn’t take you back to enter another postcode.I was testing edge when I spotted this but it didn’t work on chrome either.
Please can someone tell me why I need to give meter readings when I have smart meters.?
We have SMETS2 smart meters installed (about a year ago). At the time of installation the electricity meter worked fine (and you seem to be getting readings) but the gas one didn’t for technical reasons. We were promised an upgrade that would fix the problem for April 2020, but (presumably because o...
Profile question: is replies replies, or is it total posts?
I switched to Pure Planet in September. My house has smart meters which were sending daily readings to my previous supplier, and I could view them on my account. I submitted a manual first reading to PP, which is understandable. But for October and now November PP is asking for manual readings. If I...
Why do I not get any response to my emails to Pure Planet ?
I have tried the app on various devices and it will not open the ‘enter meter readings’ page. I get a server error and then it times out. How do I contact you to supply the readings?
HelloI sent a referral link to a friend yesterday but when they click on it, it says “That offer is no longer available”.Can someone please confirm this and help me?Thank you
I got this email so i tried to access the balance&payments using app everyday. But I can’t access. How can I check the balance?
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