We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
The button just moves slightly as I hold. Tapping it doesn’t dismiss the screen.V8.11.1 iOS 14 iPhone XOK doesn’t work
Can I be absolutely certain that my Smart Meter data will not be shared or used for marketing purposes?
I don’t suppose…..that Pure Planet receives any historical usage or payments data from one’s previous supplier? I have started keeping a personal record of these things, because the data seems to disappear very quickly whenever you switch, but it would be nice if our history as individual customer...
Hello. You asked me to send my meter readings. My device only asked for gas meter readings, not electric. I thought I would send both to you at the same time. I have sent gas reading, please advise.
A very minor observation about the monthly meter reading emails. The first line says: Please go to your account and tap in your meter readings before (date) Then it says:If your meter is in a dark cupboard, please don’t scare the spiders! Don't want estimated readings?Your statement is due on (date)...
Well here we go, 4 years after voting for brexit i am moving to germany. Yes i know how ironic. Step one of this crazy new life. If your entire life wont fit in a car then you have too much shit. Let the journey begin i will keep popping in to see how its going. Good luck Mavis1 formally known as...
We moved into a property which we were told was already supplied by Pure Planet, but on trying to register (and we already have a PP account from when we lived in a previous property) we are told that the switch will take 17 days - as if PP are not already supplying the account. Any thoughts?Thanks
Hi, I was advised by the MSE website that if I switched to Pure Planet I would save £431 per year. As I am currently paying Bulb £2844 and Pure Planet are asking for £3116.67, that doesn't look like a saving to me. Can you explain, please?
I have received 2 emails upon leaving, the first one stated I owed money from a collection service ( I have never missed a payment) and the second one stated I was in credit on my final bill, can this be clarified please. I also accidentally cancelled my direct debit, how can this be rectified for p...
We just switched to over but we like a smart meter installed is this possible? And what’s your availability on install ?
Hello. I am looking to Pure Planet for electricity (only, there is no gas supply) in our new home. I have been told that the house has "Economy 10" but can't find anything helpful about this, and so don't understand how to deal with it in relation to moving to a new supplier. All references are to...
Will the smart meter installer be able to replace my ugly meter boxes with new, smaller ones?
I havent had any money taken from my account I was supposed to on 6th September.
I have activated a new bank card and I need to give details to you before you take payment tomorrowPlease can someone ring me as a matter of urgencyHow secure is this messaging service?
I thought I had joined Pure Planet on the 25/07/20 and I got my welcome pack and you had all my bank details and said how much the monthly payments would be but now it appears I am still with my old supplier. I joined after seeing you on MSE.com. HELP
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
