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]I have tried to get hold of somebody at pureplanet for over a week with no success?? How can I speak to somebody? Asap
Hello Community! Emergency!! I have a gas leak - I called Pure Planets emergency gas number and they said I need to contact your customer service number only you don't have one. I need someone to change my gas meter as that's where the leak is. I don't know how else to contact you. I'm safe as t...
going straight to get a quote , I’m going round in circles
I thought I had joined Pure Planet on the 25/07/20 and I got my welcome pack and you had all my bank details and said how much the monthly payments would be but now it appears I am still with my old supplier. I joined after seeing you on MSE.com. HELP
I have just moved into a new house that's energy provider is Pure Planet. When I went to set up an account with them however it says it will take 17 days to switch but I dont understand why there will be a switch as Pure planet is the current provider. I only want to set up this account so I can swi...
Hi, I am a new customer who’s switch to PP seems to have gone very smoothly, so far. I referred a friend to join and we have both been promised a voucher once she’s signed up and paid her first instalment. Great!The person I referred (Mary) received the invite email, got a quote, signed up and was t...
I felt the payments being taken by Pure Plant were too high for our usage and, as such, I transferred to another provider back in November. I had confirmation from my new supplier that readings had been sent early December and, that they would be taking the first direct debit on 1 January. As I wa...
I understand the warm home discount will be opening shortly and members can find out further details in the members area, but I have not yet joined pure planet so I can't access it Can someone please share the terms for eligibility in this years warm home discount?Thanks
Hi There I am new to Pure Planet and I am wondering when I can expect a smart meter to be installed. I am near Durham.ThanksGary
I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
What do I need to do to get a new smart meter fitted from Pure Planet please?
Does the Pipit 500 work on Pure Planet? Is it SMETS 1 or 2?
Hi I am still waiting for the refund from my account after I switched suppliers
We moved into a property which we were told was already supplied by Pure Planet, but on trying to register (and we already have a PP account from when we lived in a previous property) we are told that the switch will take 17 days - as if PP are not already supplying the account. Any thoughts?Thanks
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