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Hi everyone Thanks for asking some really great questions about the wholesale energy market and how we buy our energy. Our community manager @Marc collated all your questions and as promised here are the answers! Question 1 from @Strutt G PP provide so much information....I cannot think or see (...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
When I switched I didn’t realise PP hid behind a poorly trained chatbot. I have SMETS2 meters fitted and for some reason PP can’t see the electricity meter. The gas is fine which is I’d as the Hub is attached to the electricity meter. I have checked the LED’s on the front of the hub and they are all...
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
I just joined. I provided actual meter readings. I want to know why my account is stating one is actual (which I confirm is correct) and the other is estimated and thus incorrect. I want to start with PP with correct actual readings. I want this changed ASAP. Please can you advise ASAP.Thank you. ...
How and where do I enter my meter readings
Pureplanet=user unfriendly I have found. Would I recommend Pp to anyone? Never. Always remember K.I.S.S. (keep it simple stupid). A good example for you would be the Scottish Power website. I do not want to be your friend or read about your cats. All I wanted to do was enter my meter readings and th...
Do you have a large fish tank, or a lizard who needs a heat lamp? Or even a tarantula that loves a heat mat? We’d love to hear about and see pics of your power-hungry pets! Maybe you have a cat who demands the radiators are on for that extra bit of warmth… whatever floats your pets’ boat! Smudge en...
I have been trying to switch my Gas account on multiple occasions with no success and pure planet keeps cancelling the switch. I would appreciate a call back please.
i just wanted to check when my swift will happen
Can you force a payment review on my account now? I’ve only recently joined in the summer but the start payment level is totally inadequate for winter. i want to get my account reviewed and payment adjusted now, before a debt builds.
Absolute nitemare of a site! How do I talk to a human and not a bot who hasn't a clue how to answer my query!?
I was called a few weeks ago about replacing meters with SMETS2. I would like to have them and need to know how and whom to contact
Have been with PP for quite a while and Magnum installed gas and electric smart meters yesterday. The engineer was excellent and came into the house only to sort out the gas hob and fire during installation. All my relevant questions were answered. Here’s the issue. The small unit to monitor usage w...
Scaffolding is being erected around a cable next week. We understand it is your responibility to provide such a cover. Please can you get in touch about this. We have posted about this a number of times in community already but have had no response. Thanks
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