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l’m no longer a customer but my final bill was estimated and I have been overcharged.I can no longer log in and access my account…My new supplier has stated that the figures I gave them are lower than Pureplanets reading so they are investigating, meanwhile, I am out of pocket by about £100How do I...
I’ve tried for 2 days to send a meter reading to start with Pure Planet.Every time my log in is rejected I give up whoever you are and where ever you are this is the worst company I ever had the misfortune to deal with so please cancel my switch I will find another supplier who I can deal with , sp...
1. I'm considering Switching to a different supplier.2. I have not been able to make contact with pure planet using your website. 3. can not open my recent account review despite following your links.
My gas meter stopped working due to flooding and had to be replaced today. The reading on my new gas meter is starting from zero and I would like to know how I should record my monthly gas meter reading. Any thoughts or guidance would be much appreciated.Thanks Stewart Eaton
My account opens as of today. I have a smart meter so I believe you can get opening readings from there. I did submit my electricity opening reading but the gas from my smart meter reader was stated in terms of kwh rather than units m3. Do you have the info you need from the smart meter?
Just had a very odd text saying unable to collect final payment of £150 due to bank cancelling DD. I've been with Pure plant 1 day!!!! DD still active and 1st payment went out yesterday.
Tariff and usage doesn't allow you to compare or change to the fixed tariff. How do I do this please?
Hi, I’m thinking of moving to Pure Planet due to the good prices and good reviews but I have a question before I can switch due to an unusual situation. Unfortunately I can’t find a way to contact Pure Planet directly until after I switch which is a bit of a problem…Anyway hopefully someone on here...
I just submitted my meter readings for my first month, and received a notification that my electricity (day) and gas readings were lower than expected. They are above the opening readings. So … I tried to send photos of the meters to confirm the submitted readings are correct. After each photo, I re...
I have been trying to pay the outstanding bill for months and unable to do so. Please could you assist. I have sent an e-mail as advised on the bill, but I have had no response. Please could you attach the link for payments so that I can proceed with paying the bill.Many Thanks
I am about to switch to PP but I have been presented with seaonal monthly charges which is putting me off pressing the go button. Whilst I understand the logic, I don't want elevated utility bills during the xmas season so wondered if we could just have one monthly rate going through all 12 months o...
Hi, I am in the process of switching over and qas promised £25 for doing this.I was then sent an email stating that if I switched over before a certain time I would get a further £35. Please can you let me know how I will receive this?
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