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Why do I have to give a reading when I have a smart meter, surely they get my reading from that.
Scottish Power EV = 4.736p/KWh 12pm to 5am - I need 12pm to 8am (8hrs) at similar or cheaper (Tonik was offering 4.17p/KWh) what chance?
How do I know my electric comes from wind, water and sunshine? In this world of fake news, where's the proof of this?
Hi, I'm on a SMETS2 smart meter. My previous supplier allowed me to view my gas and electric usage on their app and website for the year/month/week/day. Does PP offer anything like that or am I stuck with my IHD and a spreadsheet? I'm doing a smart(ish) home setup with granular configuration for hea...
Halloween's just round the corner, and with it comes Trick or Treating! Will you be putting out a bowl of sweets, or do you prefer to turn all the lights off and pretend you're not home ( @Marc :p)? Fun 'fact': apparently, trick or treating originated as people dressing up as saints and recitin...
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
When I look at posts and members’ replies I often look for the date when the member first posted his comment or thought. It is not there other than sometimes a reference to some months, days or weeks ago. It would help if at least for the first posting of a thought a date and time is automatically...
I seek some advice from our community!Our conservatory is heated by a radiator off the central heating system. Not permissible now but it was when installed about 18 years ago. It’s OK but not wonderful, partly I suspect because of the end of line location. We want a better solution, particularly if...
From December 19 to January 20, my meter reading seems to have reset (all estimated) but effectively gone to a very low reading. I continued to pay the same amount.SMART Meters were installed in August and I can see the closing balance.In short, the meter readings between estimated and new opening b...
If a potential customer is on the Priority Services Register and does not have access to the internet, would you consider sending paper bills for the 100% Green 12m Fixed Oct20 v1 tariff?
Hi I recently set up a account with you guys I moved into my new address flat 11 70 Lansdowne road on the 11th September 2020 the previous tenant was with you guys so just a need the bill in my name I did register with you guys and gave bank details I haven't heard anything so just chasing it up?
i am trying to enter my first meter readings. i haven't got the app so trying to do from safari browser. however when i click the login link (from your latest email) or when i go directly to login page from browser the page just appears as blank. you are emailing telling me this is the last chance t...
I’m a new PP member and I noted there were 2 DDIs set up. I figured an admin error, so waited for my payment to go out (23rd) and cancelled the unused one. Then I got an email from PP saying problem, DDI cancelled? Note payment is showing on my PP account and no DDI returned by my bank. Today, I...
I have been trying to switch my Gas account on multiple occasions with no success and pure planet keeps cancelling the switch. I would appreciate a call back please.
Please can I speak with someone about an amount of money taken from my account by pure planet?
Why are referrals rewards limited to Amazon or ASOS vouchers? I don’t want to use either of these companies - can Pure Planet consider account credit or other retailers (e.g. food retailers) which would be much more useful to customers in this pandemic.
Do we take our bodies for granted? Do we obsess over our bodies too much? Just curious as to ……..
We have just switched back to Pure Planet and our first payment has been taken today from our registered bank account. However, a similar amount (but not identical) has today been taken from a second bank account which used to be registered with Pure Planet. Is it possible to speak to a person ab...
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