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Is it just me or do more and more websites seem to be requiring cookies in order to view? I always block cookies, then unblock as and when really need to, which used to be quite rare. Nowadays, I’m finding I need to unblock them for almost every damn website . I actually don’t like unblocking,...
I was testing cookies, deleted all and logged out, I was then unable to log back in using the login/register link despite accepting necessary cookies. Please see screenshot. returned link was as follows https://community.purepla.net/sso/return?referer=token&url=%2Fsso%2Flogin%3FssoType%3Dtoken...
A brief preface to my rant/ramble below. I’m a nearly new member (switch tomorrow) who has often been frustrated at the Pure Planet model of communication. I think it *can* work, and occasionally *does* work, but in the first few days as a switching customer, if you have a problem, it can be difficu...
Hi i was meant to be switching over to you via the june mse offer. 16.6.20 received email welcome pack 22.6.20 email saying my current provider is blocking my gas switch to us. 23.6.20 email your switch is going smoothly and start supplying you on the 2nd july and you will be in touch in a week...
Hi everyone, Now the Covid-19 pandemic lockdown restrictions are beginning to ease, we’re able to start installing second generation smart meters again. We and our smart meter partners, Magnum Utilities, have been working to ensure that Members’ safety, and engineers’ safety, is the priority. ...
Hi, I joined Pure Planet on 22/05/2020 as I moved into a property which was supplied by Pure Planet but my account is still being set up. Yesterday I received the bill but saying The Occupiers and based on estimates. Please guide when my account will be set up and I can provide actual meter readings...
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
I signed up to switch both electricity and gas through MSE in June. Last week I got an email from a company called First Utility saying that I had been switched to them. I have spoken to them and they have said they are supplying my electricity but not my gas. I don’t understand how this is the case...
Hi everyone, and welcome to the first Community photo challenge in our new Community home! @Bev ‘s fantastic snap of “nans field” saw her winning June’s challenge, nice one! You can check out the winning photo here. She’s chosen July’s theme to be Gardens - now we just need to hope for some sun...
I need to cancel the installation as we have a potential sickness. I’ve had no response from magnum. Their number is not accepting anything. move sent emails but heard nothing.
When will my account be active
Hi, I just submitted my first readings (using the PP Web site, not the phone app). I’m a bit confused by two things: It only asked for one electric reading, but my meter has two readings (daytime and nighttime). When I clicked gas, it said, “We see you have a smart gas meter”, and said I didn’t nee...
I have left pure planet for an alternative supplier but need copied of my old bills. Does anyone know where I might find them?
So usually I get a monthly statement, but I've just realised the last statement was for 2 months (April-June). I was wondering why this might be the case? Thanks!
I have recently joined Pure Planet and what I would like to know is can I supply weekly meter readings which I did with my old supplier and if so when should I start doing so?
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