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As a new customer I am seriously unimpressed so far. Does it get better or should I cancel now? Irritations so far include: website and app are not intuitive and poorly designed, eg tick boxes virtually invisible, and eg I am lured to type in the wrong place so nothing happens (eg trying to work o...
I received a message from PP informing me that i’ve got a new message from the team. i have clicked on the link but it is not leading me to any message. I did receive a call last week from PP week which at the time I felt was constructive and would appreciate another call to resolve the problem....
Like most energy providers Pure Planet appears on price comparison websites, used by people who want to find the best tariff for them when switching energy suppliers. These are the different price comparison websites (PCWs) which we appear on: Money Supermarket (including Money Saving Expert), Com...
Hi everyoneI’ve got an update to share with you about the progress of our Pure Planet EV pilot. Thanks to the dozens of Members who have been helping us with the first phase of it, which was to help us understand EV drivers’ charging patterns better. Over the past few months you’ve been really sup...
Hi, I recently closed my account and gave my final meter reading. The final meter reading was the correct one but I only realised after that 2 previous readings were much higher than the final one. That is because I miss read and gave my neighbours meter readings for electricity. will this af...
Hi everyone We’ve announced a new Pure Planet 100% Green Fixed tariff today with a summer special, and I wanted to tell you a little more about it here in the community. For a typical dual fuel Member using the Ofgem average of 2,900kWh of elec and 12,000kWh of gas a year, the new fixed tariff wil...
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
I switched supplier with money saving expert club. I was sent a link for more information but i clicked on it once and needed to exit to get the further info. However now the link has expired and I can’t see how to process the switch.
Is it just me or do more and more websites seem to be requiring cookies in order to view? I always block cookies, then unblock as and when really need to, which used to be quite rare. Nowadays, I’m finding I need to unblock them for almost every damn website . I actually don’t like unblocking,...
I had to pay the debit after I closed the account and left my rented flat, so did so with a one-off payment. However, around two days later, they tried to charge my bank for the same amount of money, possibly because the one-off payment hadn’t been registered yet. Because there was no money in the a...
Hi i was meant to be switching over to you via the june mse offer. 16.6.20 received email welcome pack 22.6.20 email saying my current provider is blocking my gas switch to us. 23.6.20 email your switch is going smoothly and start supplying you on the 2nd july and you will be in touch in a week...
HI there, I submitted my bank details at point of sign up yet these have not been added to the account? Why would this be?
When will my account be active
Hi, I joined Pure Planet on 22/05/2020 as I moved into a property which was supplied by Pure Planet but my account is still being set up. Yesterday I received the bill but saying The Occupiers and based on estimates. Please guide when my account will be set up and I can provide actual meter readings...
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
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