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Hello,I have moved into a flat a few weeks ago and tried to switch from Pure Planet to a different supplier. At first it didn't let me and I also had to pay a final bill (£32.39) of the previous tenants that were living in this flat. That's fine, except today I received a post which charged me a bil...
Had my gas smart meter fitted today the guy from magnum didn’t do anything with the IHD or explain anything about it to my wife just said it should work and left. Does anybody know any tricks to get this display working or how to display the meter ready on the gas meter an not overly confident that...
I’ve tried for 2 days to send a meter reading to start with Pure Planet.Every time my log in is rejected I give up whoever you are and where ever you are this is the worst company I ever had the misfortune to deal with so please cancel my switch I will find another supplier who I can deal with , sp...
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
Hi everyoneA quick update on the latest goings-on with our Pure Planet EVs pilot.Since we shared some of the data from Members’ driving patterns we’ve started work behind the scenes on building some EV-specific services for you.We’re working on a tariff, of course, as well as partnerships for home c...
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
What’s the weather doing in your neck of the woods? We Brits love talking about the weather! A little thread whenever you want to comment on what the weathers up to! 🧤🧣
hi I just moved in the new house, and I am very keen to get the smarter meter installed. Best Wishes
Are you a keen gardener? Or someone who enjoys nature and the beautiful range of plants, flowers and animals around? I was thinking it’d be great to have a place to share gardening hints, tips & tricks, as well as any photos of gardening achievements and your favourite plants (how annoying is it wh...
We try not to do new years resolutions in our house. Instead we do lists of thing we want to do/achieve during the following year. One of the things on my list was to start something that I've been interested in for awhile - fermenting stuff! I'm starting off with a Kombucha - the first batch is...
I need to get an isolation device fitted. Thought s scottish power would do it, due to covid they say needs to be supplier. I have "spoken" to the bot, but no human response after over 24 hours. Anyone know how long it will take for pure to fit one?
I change to pure planet on 9th August. I sent a meter reading yesterday without photo of meter readings as I have no way of doing this. I have had no email confirmation that you have recieved the readings, and there is no way of doing this by telephone. So I need to confirm you have received the em...
Hi can you tell me what is happening with my switch I have had an email from my previous energy supplier thanking me for renewing my contract with them
Hi,I have left Pure Planet on 03 August and I have received my final statement which is in credit. My usual DD was taken on the 04 August. When will I get the credit refund, as I want to close the DD bank account in the next few days. If my credit is not refunded within the next few days, can I give...
Hi, I am in the process of switching over and qas promised £25 for doing this.I was then sent an email stating that if I switched over before a certain time I would get a further £35. Please can you let me know how I will receive this?
My letting agencies sent me a tool called Tili to set up all my bills etc before moving into my new home. I chose Pure Planet and I’ve had the email to say I’ve switched. However, today I got an email from Spark Energy saying they’re supplying the property. I’ve called Spark and they said that they...
Hello, I have recently joined Pure Planet, I received confirmation of service activation as well as request for meter reading, but every time I try to login I get a message asking to verify my email but that email never reaches my Gmail account.I tried to login many times, clicked "tap here to resen...
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