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Hello I completed the switch via money saving expert website. I was sent an email to verify email address which i did. The original email pure planet sent to me was on 12 June. My energy supply is still with the old supplier? What is happening, can anybody tell me? Thanks
As much as I would like to go all electric I’m unaware of any EV today that can tow a caravan. Even a trailer with half a ton of logs seems too much for anything on the market today. Sadly, for me at least, a geriatric high mileage 4x4 for towing, and a small EV for local trips seems to be the only...
Hi everyone This month we’re running a Pure Planet Community Q&A with our co-founder and CEO Andrew Ralston. This is the third Q&A that Andrew’s taken part in. Looks like it’s becoming an annual event! You can ask Andrew pretty much anything you want about Pure Planet, about renewable en...
So, just for fun, I’m interested to know how long individuals spend in the shower?!
Hi everyone We’ve announced a new Pure Planet 100% Green Fixed tariff today with a summer special, and I wanted to tell you a little more about it here in the community. For a typical dual fuel Member using the Ofgem average of 2,900kWh of elec and 12,000kWh of gas a year, the new fixed tariff wil...
Why can I not see my bills etc on my online account??
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
I had emails which went into a huge black hole in my email account- can only be found in a search…… So I have ‘allegedly’ missed some deadlines which I can do nothing about now - Can’t find out if I’m in switching or not. Should be but in limbo….. Need some confirmation either way. Please…..
i cant get to the mrssage you sent me? HelpHelpHelp
How does a gas reading showing month usage as 5 units convert to 156kwh
Good morning, Before the lockdown I applied to have smart meters fitted at my apartment. I was just wondering if you could update me on the progress. Many thanks. David Young
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
I have had an email from pp saying my current supplier has blocked the switch and pp was cancelling my switch as a result. I then get another email from pp saying its all going fine and that I will receive an email shortly to ask for meter readings, that email has never arrived. I need to know what’...
My smart meter installation yesterday did not work the gas is not working and your engineer left a note in the gas box stating it is faulty but didn't even mention it to me. My monitor does not work either- and the telephone numbers that PP gave me to call if there is an issue do not work.This is a...
Good morning, I have just received notification from my bank that a direct debit has been set up with you, however I have not authorised any switch from EDF as I only have a pre-payment electric key for when I need to top up every so often. Therefore I would like you to cancel the direct deb...
why do I owe you nearly £500
I switched supplier with money saving expert club. I was sent a link for more information but i clicked on it once and needed to exit to get the further info. However now the link has expired and I can’t see how to process the switch.
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