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Help and support will not send my reply to the adviser. So I am stuck. How do I get help?
Hi We have recently moved into this address which is supplied by you gas and electric. I’m trying to set up an online account.
Hi I'm the landlord of a property, my tenant is with Pure Planet. How do I arrange to have my meter moved to a different position - finding it very difficult to contact the correct company.Thanks
Hi, I am new to pure planet and have started paying £117 for 6 months and I think £78 for the other 6 months of the year.I am wondering if I will be hit with an unexpected bill at the end of the year if I have exceeded my predicted usage?Is it too good to be true to believe you can consume energy al...
Hi everyoneWe’ve got some exciting news to share with EV drivers and Pure Planet Members thinking about getting their first EV.Check out our new EV pages and tools on the Pure Planet website! A big thanks to community Members for helping us test this out over the last few months. Shout out to @Strut...
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
What’s the weather doing in your neck of the woods? We Brits love talking about the weather! A little thread whenever you want to comment on what the weathers up to! 🧤🧣
i am a landlord how do i contact Pure Planet !!
As the first of the live shows starts tonight, this is where you can discuss absolutely anything you like about Strictly . Feel free to choose your favourite couple, funniest Claudia moment ,or post pics of your favourite costume ,or dance . Anything you like.
New fun thread, to simply ask any question you like! Clean of course, not too personal, just fun quick questions! Keep the answers short! Just a few words max. Hoping answers won’t clash, as it won’t really work, but something like this, for eg….…So Greta could start by asking : What size shoe do yo...
How do I actually get to speak to someone to arrange an engineer to fit a new 3 phase meter to my property. SSE are upgrading my supply but my supplier (Pure Planet) own the meter and must be present on the day to install the new meter ????? Wasted two days trying to speak to a human to get this a...
'Pure' cannot read my old smart meter. How do I get them to install a new one for me?
I have been trying to switch my Gas account on multiple occasions with no success and pure planet keeps cancelling the switch. I would appreciate a call back please.
When I switched I didn’t realise PP hid behind a poorly trained chatbot. I have SMETS2 meters fitted and for some reason PP can’t see the electricity meter. The gas is fine which is I’d as the Hub is attached to the electricity meter. I have checked the LED’s on the front of the hub and they are all...
I just joined. I provided actual meter readings. I want to know why my account is stating one is actual (which I confirm is correct) and the other is estimated and thus incorrect. I want to start with PP with correct actual readings. I want this changed ASAP. Please can you advise ASAP.Thank you. ...
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