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Hi everyoneI’ve got an update to share with you about the progress of our Pure Planet EV pilot. Thanks to the dozens of Members who have been helping us with the first phase of it, which was to help us understand EV drivers’ charging patterns better. Over the past few months you’ve been really sup...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hello, i just registered electricity but forgot to register gaz with you too. Can you had me a good tarif for gaz please ? I will transfer you l’y meter reading. Thanks
Hi everyone We’ve announced a new Pure Planet 100% Green Fixed tariff today with a summer special, and I wanted to tell you a little more about it here in the community. For a typical dual fuel Member using the Ofgem average of 2,900kWh of elec and 12,000kWh of gas a year, the new fixed tariff wil...
I enjoyed my first pub lunch today with a delicious pint. Abbot Ale never tasted so good! It was an odd distanced app-based experience with lots of space and a one-way system on the carpet. Haircut can wait! Have you been out yet for a beer?
I wish to increase my DD so the amount is balanced for the next 12 months
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
I’m concerned because I’m currently having two payments taken for energy, one from my old supplier and one from yourselves. Rang my old supplier who said that they have not had the final meter readings from PP and can not issue a refund until they do. Said that they should have them within 28 days o...
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
Hi everyone, Now the Covid-19 pandemic lockdown restrictions are beginning to ease, we’re able to start installing second generation smart meters again. We and our smart meter partners, Magnum Utilities, have been working to ensure that Members’ safety, and engineers’ safety, is the priority. ...
Hello， Due to the impact of the new coronavirus, I returned to my country in March. During this period, I did not use your gas and electricity. Can I refund my bills for these months?
I had to pay the debit after I closed the account and left my rented flat, so did so with a one-off payment. However, around two days later, they tried to charge my bank for the same amount of money, possibly because the one-off payment hadn’t been registered yet. Because there was no money in the a...
Hi i was meant to be switching over to you via the june mse offer. 16.6.20 received email welcome pack 22.6.20 email saying my current provider is blocking my gas switch to us. 23.6.20 email your switch is going smoothly and start supplying you on the 2nd july and you will be in touch in a week...
HI there, I submitted my bank details at point of sign up yet these have not been added to the account? Why would this be?
When will my account be active
Hi, I joined Pure Planet on 22/05/2020 as I moved into a property which was supplied by Pure Planet but my account is still being set up. Yesterday I received the bill but saying The Occupiers and based on estimates. Please guide when my account will be set up and I can provide actual meter readings...
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
I signed up to switch both electricity and gas through MSE in June. Last week I got an email from a company called First Utility saying that I had been switched to them. I have spoken to them and they have said they are supplying my electricity but not my gas. I don’t understand how this is the case...
I need to cancel the installation as we have a potential sickness. I’ve had no response from magnum. Their number is not accepting anything. move sent emails but heard nothing.
Hi, I just submitted my first readings (using the PP Web site, not the phone app). I’m a bit confused by two things: It only asked for one electric reading, but my meter has two readings (daytime and nighttime). When I clicked gas, it said, “We see you have a smart gas meter”, and said I didn’t nee...
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