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I recently switched to Pure Planet and now for the second month I have been asked to do a meter reading even though I have a smart meter. Why is this?
A didgeridoo, a sweater comb, (fake) fur-lined crocs…These are just some of the answers the PP team have come back with, when asked what’s the most ridiculous thing we’ve ever bought. My answer would have to be a pillow with my friend’s face on, accompanied by marshmallows with my friend’s face on,...
I’m currently a Bulb member. However, the company has consistently increased its day and night tariffs. As of September 2020, Bulb’s electricity day rate is 19.299p per kWh; the electricity night rate is 10.571p per kWh. It is also increasing its electricity standing charge to 19.210p per day. How d...
Hello, I’ve just switched to PP and found out they give £25 discount to NHS workers using the NHS website. I’ve switched using another website . Does anyone know how to contact PP to use this promotion? Thanks all
Just changed over to pure planet, how do I get a smart meter installed?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
HelloVery worried, a year or so ago I had a smart meter installed and a Pure Energy agent said the new meter had not been registered/updated with the database.My gas reading 500 when I joined but the actual meter reading is showing 1922. Not sure what's happened, but I have a £300 gas bill and my es...
Two more questionsI asume if I move my Smart meter wil work with PP? I wont have to provide meter reeadings? Do I have to check my email everytime I log into this? I am re-directed each time. Its nnoying and if this is the case I will cancel my subscription before I am moved over. Thanks
Hi Guys,Hoping you can assist. I'm trying to switch via MSE. I received an action verify email address to complete the switch from PP. Upon clicking to verify the switch I get an error page saying sorry you cannot login please click on most recent link. Does this mean the switch has been unsuccessfu...
Just moved into a new property and found out they have a top up meter. I don’t want this, i’d just like to have a Direct Debit set up as per my contract with pure planet which they can’t get started for another couple of weeks. Will the fact that the previous set up was on a top up meter mean that...
hi, i have moved to British gas and they never received final gas meter reading from pure planet. can you please provide the same.
I have a Siemens liberty meter fitted to gas and electric. this was a smart meter from my previous supplier. I was not aware that when i changed to pure planet i would need to reset to take a reading. Problem being i do not know how to reset them. I have tried pressing a,9,b individually as suggeste...
I’ve just signed up to PP and saw a random post about membership fees so thought I’d take a look on here. It looks like the term “membership fee” confuses a lot of people, and I can see why.Why don’t they just call it a “standing charge”? My quote never mentioned a membership fee and included a very...
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