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Hi there, my smart meter isn't working but it's a British Gas meter. What do I do? thanks
WHEN WILL I KNOW WHEN I HAVE SWITCHED TO PURE PLANET? MANY THANKS CHRISTIAN BUXTON
switched to Pure Planet on 18th September 202. I opened the account with new gas and electricity metre readings. My old provider- EDF generated my closing bill apparently based on the metre readings which I provided to Pure Planet. However the metre reading which Pure Planet seems to have provided E...
Hi,How do I request an Account Review as there is no option under ‘Balance & payments’ as the FAQs (see below) say there should be?I am way over because PP took my usage from my previous supplier, which was completely inaccurate due to faults with the (previous) Smart Meter!(Old Smart Meters are...
How can i challenge with my overcharged bill ?
We may soon have to pay a deposit when buying drink bottles and cans to cut down on waste and increase recycling. The scheme has been announced by the Government to reduce the amount of plastic we use. The BBC is reporting that it means the cost of bottled water and cans will go up, but we will ge...
New smart meter, stating lost network, can't find how to talk to anyone at pure planet
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi everyone, We wanted to give you an update about our metering partner, Magnum Utilities, and our response to the ongoing Coronavirus outbreak. We’re working hard to make sure your home stays safe, lit and warm. In light of COVID-19 and social distancing measures, Magnum are cancelling all non-...
Different home accessories use varying amounts of electricity, and some of the high-energy offenders may surprise you! Sometimes even appliances you may consider ‘small’, efficient, or only on for a short time, actually have a large impact on your usage and annual cost, for example:Electric showers,...
Please can someone get back to me as soon as possible. kind regardsfiona
How do I pay final bill
I have been charged £66.30 but cancelled my switch to Pure Planet weeks ago. Have tweeted and emailed but no replies or refund. How do I claim this money back??? So frustrated having never actually been provided with energy and yet they have my money!! My direct debit is still active so should be ea...
Hi,I am moving over to Pure Planet from Bulb and think I entered the numbers wrong for the gas meter reading. I put in the last 4 numbers, but wasn’t sure if it was meant to be the last 4 numbers or the first 4. If I enetered it wrong I think it is going to generate a massive bill and am concerned...
HiI have tried to submit my gas reading for an opening reading, twice, via the mobile app and only my electric meter reading had been stored.Can someone assist with getting my gas reading logged please?
New fun thread, to simply ask any question you like! Clean of course, not too personal, just fun quick questions! Keep the answers short! Just a few words max. Hoping answers won’t clash, as it won’t really work, but something like this, for eg….…So Greta could start by asking : What size shoe do yo...
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