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Had my gas smart meter fitted today the guy from magnum didn’t do anything with the IHD or explain anything about it to my wife just said it should work and left. Does anybody know any tricks to get this display working or how to display the meter ready on the gas meter an not overly confident that...
Are you a keen gardener? Or someone who enjoys nature and the beautiful range of plants, flowers and animals around? I was thinking it’d be great to have a place to share gardening hints, tips & tricks, as well as any photos of gardening achievements and your favourite plants (how annoying is it wh...
We try not to do new years resolutions in our house. Instead we do lists of thing we want to do/achieve during the following year. One of the things on my list was to start something that I've been interested in for awhile - fermenting stuff! I'm starting off with a Kombucha - the first batch is...
Hello, I have recently moved out of a property supplied by Pure Planet. I issued my final meter readings and since the switch date there is no longer any information about the account available for me to view on the app or online. Despite my supply ending on the 31st June, my regular monthly payme...
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
I need to get an isolation device fitted. Thought s scottish power would do it, due to covid they say needs to be supplier. I have "spoken" to the bot, but no human response after over 24 hours. Anyone know how long it will take for pure to fit one?
I am about to put in some solar panels but still have an old meter - one with metal revolving disc. Electrician says I need to get digital meter installed. No response from PP. Does it matter? Is there any way to speak to anyone at PP?
I change to pure planet on 9th August. I sent a meter reading yesterday without photo of meter readings as I have no way of doing this. I have had no email confirmation that you have recieved the readings, and there is no way of doing this by telephone. So I need to confirm you have received the em...
Believe I am in credit please refund the overpayment.
Hi can you tell me what is happening with my switch I have had an email from my previous energy supplier thanking me for renewing my contract with them
Hi,I have left Pure Planet on 03 August and I have received my final statement which is in credit. My usual DD was taken on the 04 August. When will I get the credit refund, as I want to close the DD bank account in the next few days. If my credit is not refunded within the next few days, can I give...
Hi, I am in the process of switching over and qas promised £25 for doing this.I was then sent an email stating that if I switched over before a certain time I would get a further £35. Please can you let me know how I will receive this?
My letting agencies sent me a tool called Tili to set up all my bills etc before moving into my new home. I chose Pure Planet and I’ve had the email to say I’ve switched. However, today I got an email from Spark Energy saying they’re supplying the property. I’ve called Spark and they said that they...
Hello, I have recently joined Pure Planet, I received confirmation of service activation as well as request for meter reading, but every time I try to login I get a message asking to verify my email but that email never reaches my Gmail account.I tried to login many times, clicked "tap here to resen...
I do not have a camera. I am unable to send a meter photo.
Hi, how do I arrange for someone to come out to fit a smart meter?
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