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If you answer Yes to Question 8 the form is impossible to submit, you can’t scroll up/down or access other tabs unless you change answer to No. It asks you the same questions multiple times. It’s the most convoluted form I’ve ever seen in my life. It was designed by an imbecile. Don’t tell me it’s m...
Hello, I'm currently in the process of organising some renovations which might require the relocation of my gas/electric meters to either a new location outside or indoors. As I'm new with Pure Planet, I'm not quite sure what the process would be as I understand the larger energy providers would s...
Hi everyone,We’re really excited to announce a new partnership with our friends at Hive. If you haven’t heard of them, Hive makes smart home devices you can control from your phone. They’re probably best known for Hive Active Heating, their smart thermostat that helps people heat their homes. Here’s...
Due to switch in 10 days time but according to my smart meter my daily cost of supply have nearly doubled over the last couple of weeks. Why is this?
As the first of the live shows starts tonight, this is where you can discuss absolutely anything you like about Strictly . Feel free to choose your favourite couple, funniest Claudia moment ,or post pics of your favourite costume ,or dance . Anything you like.
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
I need to move my supply from the back wall of the property to a side wall. UK Power networks couldn’t be more helpful, and have given me a site visit date, estimate and time to completion of the works all within 24 hours, which is impressive. Now I need to get PP to attend on the afternoon of the d...
Hey folks With Halloween now just a few days away, it's time to dig out the classic scary movies! What is your favourite scary film? Thriller, suspense, horror! Mine has to be The Shining
What’s the weather doing in your neck of the woods? We Brits love talking about the weather! A little thread whenever you want to comment on what the weathers up to! 🧤🧣
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
I recently successfully switched to Pure Planet via MSE. I am now trying to switch to Pure planet on behalf of my mother. She doesn't have email or internet. I have now had an email from Pure planet to say they are already supplying my mother's address. This is definitely not the case! I think the p...
I have received a msg to say you have dispute with our previous supplier. We are srtuggling to get readings now and need some assistance. Please could someone call me
I have applied through UBT energy helpline to switch - they have sent me confirmation - reference number E 160657901 on 24th September 2020 but I have not recieved anything from yourselves to activate this - please can you help number
I recently moved into a flat and want a prepayment meter fitted. Do Pure Planet do this? And what is the cost please?
Hello I want to switch to Pure Planet though MSE.The confirm your email address from you has never arrived?How do I get you to send it again?On MSE it says I currently have a switch in progress, so the whole thing is stuck until Pure Planet send me the email address confirmation email again.How can...
How do I know my electric comes from wind, water and sunshine? In this world of fake news, where's the proof of this?
i am trying to enter my first meter readings. i haven't got the app so trying to do from safari browser. however when i click the login link (from your latest email) or when i go directly to login page from browser the page just appears as blank. you are emailing telling me this is the last chance t...
I’m a new PP member and I noted there were 2 DDIs set up. I figured an admin error, so waited for my payment to go out (23rd) and cancelled the unused one. Then I got an email from PP saying problem, DDI cancelled? Note payment is showing on my PP account and no DDI returned by my bank. Today, I...
Please can I speak with someone about an amount of money taken from my account by pure planet?
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