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I asked wattbot a question yesterday and I received a text today with a link to a reply from pure planet. When I click the link it just opens the app home page. If I copy the link into chrome it just launches the help page. Any ideas on how to access the reply?
Any advice welcome, my new supplier and pure planet have both taken direct debit payments today?
HI there, I submitted my bank details at point of sign up yet these have not been added to the account? Why would this be?
Hi there, I referred my father in law (Ian) and as yet we have both not received our rewards. He submitted bank details at point of sign up and his Direct Debit first payment has not been taken. Not sure why As a result we have not received our voucher as yet
Hi i was meant to be switching over to you via the june mse offer. 16.6.20 received email welcome pack 22.6.20 email saying my current provider is blocking my gas switch to us. 23.6.20 email your switch is going smoothly and start supplying you on the 2nd july and you will be in touch in a week...
Thinking of switching from my variable tariff to the new 12mth fixed term tariff but have a question about how it would work if my usage is either less or more than the projected usage used to calculate the initial fixed term tariff monthly direct debits. Will my DD be reviewed and changed at 6mths...
A brief preface to my rant/ramble below. I’m a nearly new member (switch tomorrow) who has often been frustrated at the Pure Planet model of communication. I think it *can* work, and occasionally *does* work, but in the first few days as a switching customer, if you have a problem, it can be difficu...
Is it just me or do more and more websites seem to be requiring cookies in order to view? I always block cookies, then unblock as and when really need to, which used to be quite rare. Nowadays, I’m finding I need to unblock them for almost every damn website . I actually don’t like unblocking,...
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
I was testing cookies, deleted all and logged out, I was then unable to log back in using the login/register link despite accepting necessary cookies. Please see screenshot. returned link was as follows https://community.purepla.net/sso/return?referer=token&url=%2Fsso%2Flogin%3FssoType%3Dtoken...
When will my account be active
Hi, I joined Pure Planet on 22/05/2020 as I moved into a property which was supplied by Pure Planet but my account is still being set up. Yesterday I received the bill but saying The Occupiers and based on estimates. Please guide when my account will be set up and I can provide actual meter readings...
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
I signed up to switch both electricity and gas through MSE in June. Last week I got an email from a company called First Utility saying that I had been switched to them. I have spoken to them and they have said they are supplying my electricity but not my gas. I don’t understand how this is the case...
I need to cancel the installation as we have a potential sickness. I’ve had no response from magnum. Their number is not accepting anything. move sent emails but heard nothing.
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