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I signed up to switch both electricity and gas through MSE in June. Last week I got an email from a company called First Utility saying that I had been switched to them. I have spoken to them and they have said they are supplying my electricity but not my gas. I don’t understand how this is the case...
Are you a keen gardener? Or someone who enjoys nature and the beautiful range of plants, flowers and animals around? I was thinking it’d be great to have a place to share gardening hints, tips & tricks, as well as any photos of gardening achievements and your favourite plants (how annoying is it wh...
We’re running a new initiative this month to support Members struggling with payments. Pure Planet wants to help about 400 of our Members who’ve stopped making payments, and who don’t reply to emails, letters or phone calls. Instead of being passed on to a debt collection agency, we’re working wit...
Hi, I just submitted my first readings (using the PP Web site, not the phone app). I’m a bit confused by two things: It only asked for one electric reading, but my meter has two readings (daytime and nighttime). When I clicked gas, it said, “We see you have a smart gas meter”, and said I didn’t nee...
Hi everyone The new 100% Green Fixed tariff which we announced last week is now open for all Pure Planet Members. This means from today anyone on our variable tariff can switch, if you want to. We’ll be sending out an email to everyone next week, too. Of course you don’t have to switch. Many memb...
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
Hi, I joined Pure Planet on 22/05/2020 as I moved into a property which was supplied by Pure Planet but my account is still being set up. Yesterday I received the bill but saying The Occupiers and based on estimates. Please guide when my account will be set up and I can provide actual meter readings...
I have just moved into a new home supplied by pureplanet. I need to port my existing energy contract and so do not wish to stay with Pureplanet. The switch to my existing energy provider will take a couple of weeks and so I need to pay pureplanet for any usage in the meantime. Pureplanet has sugge...
I have left pure planet for an alternative supplier but need copied of my old bills. Does anyone know where I might find them?
So usually I get a monthly statement, but I've just realised the last statement was for 2 months (April-June). I was wondering why this might be the case? Thanks!
I have recently joined Pure Planet and what I would like to know is can I supply weekly meter readings which I did with my old supplier and if so when should I start doing so?
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
Many people who switch from other energy providers will do so partly to reduce costs and encouraged by the claim that their new supplies come from Renewable sources and Carbon Offset. Despite thorough searches I can find no explanation as to how its possible for the customer to distinguish between...
Hello I started a switch from MSE in early June (I have a confirmation email from MSE dated 10th June). Nothing since. Is the switch going ahead? Am I supposed to be doing somethign else at my end? Thanks
The first line of my address is incorrect how can I change it please.
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