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How do I actually get to speak to someone to arrange an engineer to fit a new 3 phase meter to my property. SSE are upgrading my supply but my supplier (Pure Planet) own the meter and must be present on the day to install the new meter ????? Wasted two days trying to speak to a human to get this a...
With all the “challenging news” past & present, this online note made me laugh.
Hey folks As you all know, we’re running an EVs pilot to look at different options for our Members, as one size doesn’t fit all. So far we’ve taken a look at EV charging times and we’re investigating options for EV tariffs. Members are also giving us feedback on new EV related tools which will g...
As the first of the live shows starts tonight, this is where you can discuss absolutely anything you like about Strictly . Feel free to choose your favourite couple, funniest Claudia moment ,or post pics of your favourite costume ,or dance . Anything you like.
Hi everyone,We’re really excited to announce a new partnership with our friends at Hive. If you haven’t heard of them, Hive makes smart home devices you can control from your phone. They’re probably best known for Hive Active Heating, their smart thermostat that helps people heat their homes. Here’s...
'Pure' cannot read my old smart meter. How do I get them to install a new one for me?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Now that it’s about to become mandatory to wear facemasks whenever we go to the shops, thanks to the Covid-19 pandemic, I wondered how many of us will wear them regularly already? I guess shopping and when using public transport are the times when we’re most likely to come into close contact with o...
I got an email from Pure Planet on 7th Oct saying my switch to SSE has been completed. But my account was charged again on 9th Oct. Can you please let me know when I will get the final bill and be refunded? Many thanks, Kim
Does this scheme apply to pure planet anybody know
I have been trying to switch my Gas account on multiple occasions with no success and pure planet keeps cancelling the switch. I would appreciate a call back please.
When I switched I didn’t realise PP hid behind a poorly trained chatbot. I have SMETS2 meters fitted and for some reason PP can’t see the electricity meter. The gas is fine which is I’d as the Hub is attached to the electricity meter. I have checked the LED’s on the front of the hub and they are all...
I just joined. I provided actual meter readings. I want to know why my account is stating one is actual (which I confirm is correct) and the other is estimated and thus incorrect. I want to start with PP with correct actual readings. I want this changed ASAP. Please can you advise ASAP.Thank you. ...
How and where do I enter my meter readings
i just wanted to check when my swift will happen
Can you force a payment review on my account now? I’ve only recently joined in the summer but the start payment level is totally inadequate for winter. i want to get my account reviewed and payment adjusted now, before a debt builds.
Absolute nitemare of a site! How do I talk to a human and not a bot who hasn't a clue how to answer my query!?
I was called a few weeks ago about replacing meters with SMETS2. I would like to have them and need to know how and whom to contact
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