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So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
A brief preface to my rant/ramble below. I’m a nearly new member (switch tomorrow) who has often been frustrated at the Pure Planet model of communication. I think it *can* work, and occasionally *does* work, but in the first few days as a switching customer, if you have a problem, it can be difficu...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
I haven’t used gas in any form today but my IHD was showing usage. Is this meaning I am being charged?
why do I owe you nearly £500
Hi everyone We’ve announced a new Pure Planet 100% Green Fixed tariff today with a summer special, and I wanted to tell you a little more about it here in the community. For a typical dual fuel Member using the Ofgem average of 2,900kWh of elec and 12,000kWh of gas a year, the new fixed tariff wil...
I enjoyed my first pub lunch today with a delicious pint. Abbot Ale never tasted so good! It was an odd distanced app-based experience with lots of space and a one-way system on the carpet. Haircut can wait! Have you been out yet for a beer?
Hi, I am having difficulty reading the new smart meter (installed as part of Pure Planet's pilot). It is a Landis+Gyr E470 type 5424 Smet 2 meter. Following the guidance on the website (https://community.purepla.net/content/297-do-l-need-to-send-meter-readings-with-a-smart-meter#ckb_start. Press...
Saw this on the BBC website this morning https://www.bbc.co.uk/news/business-53345845?intlink_from_url=https://www.bbc.co.uk/news/business/companies&link_location=live-reporting-story
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
I would like my direct debit to be the 15th of the month is that possible
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
I switched supplier with money saving expert club. I was sent a link for more information but i clicked on it once and needed to exit to get the further info. However now the link has expired and I can’t see how to process the switch.
In the process of switching to PP. The app won’t work on my phone so I need to access Wattbot online. If I go to https://purepla.net/support I can see “Hello. I'm WattBot, your digital assistant. Ask me anything! I'm backed up by our team of energy experts in Bath, who work Monday—Friday 9am—5....
I have been emailed by Pure Planet to say my electric meter is not on the national database but my current supplier is saying it is. How do I switch? Who is correct?
I have left pure planet and last I saw i had over £500 credit which is a ridiculous amount, when will this be paid back to my account
HOW DO I CAONFIRM METER SEIAL NUMBERS ?? CANT SEE ANYWHERE AND I AM LOSING THE WILL TO LIVE !!
As a new customer I am seriously unimpressed so far. Does it get better or should I cancel now? Irritations so far include: website and app are not intuitive and poorly designed, eg tick boxes virtually invisible, and eg I am lured to type in the wrong place so nothing happens (eg trying to work o...
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