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Hi, Has anyone else got a problem with their smart meter not powering up. I've tried different power cables and batteries. If I need a new one, anyone know how I go about this?? Thanks
I had a smart meter install on the 3rd March 2020 - both gas and electric smart meters couldn’t connect via WAN to register with PurePlanet, and IHD showed ‘Not Commissioned’.Right now, I can’t get a reading from the Gas meter. Electric meter looks OK - and IHD still same.How do I get this fixed ? I...
Hello, does it no longer show me in the pure planet account when I will be changed, is it possible that you have canceled my change of supplier without being notified?
Hello, I switched from British Gas to PP yesterday. How will PP know to contact British Gas to cancel them and start PP ? I dont recall mentioning BG anywhere in the online switch.Thanks.!
Hi everyone Exciting news! We’re looking for Pure Planet Community Members to join our new electric vehicle (EV) pilot. We’ve had lots of feedback and some great discussions about what Pure Planet, as a digital-first renewable energy supplier, could offer EV drivers. We’re now ready to start...
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
Phew, I need a drinkI think I am an addict. How do I get help?
Anyone going to be checking out the Apple event tomorrow?The rumours are new watches (including a cheaper version) and new iPads.Not sure what else, except what about new iPhones? Some of us ( ) are in the market for a new phone.Anyone care to make predictions?
Have issue with meter and tried to use Wattbott. It gives me a button to press but nothing happens. This has happened twice. Seems messaging now frozen and I can't repeat cycle. Any suggestions?
We have the full wack 4kw solar panels. My thinking was, it would be best to use the washer, dryer and dishwasher during the day when it’s bright (free electricity will always be cheaper than off peak!). But someone told me that probably wouldn’t work and I should set timers so the machines work at...
Had the Smart meters installed 3 September still waiting for the Display to be rectified so that it reads presently stating Not Commissioned, previously contacted you but again no response, not too happy with the poor service.PLEASE ADVISE
HiI know there is a lot of info in this community but want to ask a specific question and get a current and clear answer.I am about to have solar panels fitted and need to get a SMETS2 meter in order to access SEG. I understand PP does not yet support SEG but that I can sell my excess electricity to...
I’m currently a Bulb member. However, the company has consistently increased its day and night tariffs. As of September 2020, Bulb’s electricity day rate is 19.299p per kWh; the electricity night rate is 10.571p per kWh. It is also increasing its electricity standing charge to 19.210p per day. How d...
I moved out on the app on 31st August but I'm still receiving bills and have not received any final bills. Has anyone else experienced this? Tricky because I can't contact pure planet
Hello, I signed up a few days ago, but I don’t see an option to cancel the switch on your website or the app (which I’ve downloaded). Does this mean the switch hasn’t gone through and I can go elsewhere if I choose? I didn’t click on your email to verify my email address, although I did set up a use...
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