We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
In light of all that’s been happening in the world in 2020, will you be going on holiday this summer? It can be tricky to decide what to do, so it’s interesting to hear what everyone’s decided! Personally, I’m hoping to be going to Spain next week - though we’ll be in an apartment not in a hotel....
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
Hi. My problem is that I cannot read my own meter, the property management company has the keys to the cupboard. They read it every so often then text it to me a few days later, then I have to remember to submit it, so the one I have is a over a week old. The app only allows seems to you allow you t...
Hi . I'm moving to a new address. How should I report it?
Hi, I would like pure planet to provide me my last meter reading when i left them. Many tha ks
I have had an email from pp saying my current supplier has blocked the switch and pp was cancelling my switch as a result. I then get another email from pp saying its all going fine and that I will receive an email shortly to ask for meter readings, that email has never arrived. I need to know what’...
Hello I am considering a switch to you at my new home. However, I was a customer of yours at my old house. I received an estimated final bill which was on the high side. I contacted you to request a refund but heard nothing back.
Hi After recommendation from money saving expert site I applied to switch to pure planet At that point I saw no mention that you needed to use an app to communicate with Pure I do not wish to depend on an app for something as important as my electricity supply let alone one which goes through a bot...
I haven’t used gas in any form today but my IHD was showing usage. Is this meaning I am being charged?
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Hello I completed the switch via money saving expert website. I was sent an email to verify email address which i did. The original email pure planet sent to me was on 12 June. My energy supply is still with the old supplier? What is happening, can anybody tell me? Thanks
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
Hello I have just switched to PP, which has been my official provider since July 12. I was charged £32.49 on July 9, and then again on July 13th. Is this normal? Or is it a mistake and I should get my money back, since I have paid a total of £64.98 in less than a week time? Thank you for you...
I had emails which went into a huge black hole in my email account- can only be found in a search…… So I have ‘allegedly’ missed some deadlines which I can do nothing about now - Can’t find out if I’m in switching or not. Should be but in limbo….. Need some confirmation either way. Please…..
How does a gas reading showing month usage as 5 units convert to 156kwh
Good morning, Before the lockdown I applied to have smart meters fitted at my apartment. I was just wondering if you could update me on the progress. Many thanks. David Young
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
