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HI, I've just started a Switch and, even though I'm told by email to finish my switch, when I go through the process and click on 'Summary' I just get the 'W are setting up your account" screen. When I go back, summary is still grayed out. is that normal? Rich
It’s looking likely that a ban on fossil fuel vehicles will be brought forward to 2030 (down from 2040), just 10 years away! This is all part of the UK’s plans to reduce carbon emissions and invest in green tech as we look to recover from COVID-19.It seems fairly certain that sooner or later the cha...
I moved out on the app on 31st August but I'm still receiving bills and have not received any final bills. Has anyone else experienced this? Tricky because I can't contact pure planet
How can I find out if my smart meters are sending reading to PP
This is prompted by post here, a customer who fills out the PSR where it’s flagged that they can’t read their meter(s) should eithernot receive reading requestsortheir reading requests should be bespoke / dismissable. (for example just to let you know we will be reading your meter in the near futur...
I’m not party to the communications but my understanding is that comparison websites (or at a minimum mse’s cheap energy site) tell switchers “YOUR SWITCH IS IN PROGRESS...”This is incorrect or at the very least ambiguous because the switch isn’t in progress until the customer completes the verifica...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi everyoneWe’ve got some exciting news to share with EV drivers and Pure Planet Members thinking about getting their first EV.Check out our new EV pages and tools on the Pure Planet website! A big thanks to community Members for helping us test this out over the last few months. Shout out to @Strut...
I am a landlord. Can I use the same email address for all my accounts?
I’ve just bought a new property and as I’m planning to let it joined PP as no lengthy contract (the tenants will choose their own supplier when the move in).Exchanged contracts just 10 days ago and electrician has removed the Economy 7 system today as we’re no longer having night storage heaters. N...
How can i give Pure Planets correct meter readings so they can prepare a correct final bill ?
I have been waiting to hear from Magnum Utilities about when they will be fitting my Smart Meter. I just contacted and they said they never heard of me. How do I get Pure Planet to deliver the Smart Meter they said they were going to deliver?
How can I speak to someone from PP using a chat, but on my laptop, without downloading the app please? I have few questions before deciding whether or not I am going to switch to PP.
I recently moved house and sent you final dual readings. We are currently not renewing contract.I closed my Direct Debit but you owe me Repayment. What do I do. If you dont contact me I will have to register complaint with appropriate authority. ThanksChristine
i moved into charity and took responsibility on 17/09/2020. Now i need to put the details on my name to setup my account number so that in future i can pay the bills
I had a SM installed just over a month ago by PP but i’ve not yet received my remote display unit - is there a delay on sending these out ?
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