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I have tried both on the phone app and my laptop to provide meter reading as requested as a new customer . There has been no problem with the electricity reading however it is not accepting a 5 digit gas reading? Message reads'Looks like too many numbers'. It is a digital reading and I always prov...
We have a smart meter and our meter reading ask for day and night usage but out smart meter does not give day and night readings. How do I give the correct meter readings?
Our Smart Meter was installed as agreed on the 28th July 2020 at our home. The monitor was set up by the Magnum engineer and he placed it within a metre of our Electricity Meter. It was working and the screen was operational. I asked the engineer who I should contact if anything went wrong and he sa...
What do the SMETS2 meters look like, including the screen monitor?
how do i get photo of first meter reading. is this conversation available 24 hours a day with immediate reply.. how do i contact pure planet direct.
I have just switched to yourselves and provided a gas reading. I am unable to read from the electricty meter, it is not providing a readout and my smart meter is not showing any reading either! How can I be billed correctly if my meter is not working/displaying correctly?
I assume the electricity meter is 100 Amps and trips out above that but can be reset. What capacity is the gas meter and what happens if it is overloaded?
Hi allIt's August already! As we're all still 'staycationing' this summer we've got the ideal photo challenge for this month.The subject for August’s photo challenge is ‘Hometown Pride’ and there’s a bonus challenge of ‘long exposure’ if you want to stretch yourself! Thanks to @25 quid for this one...
Not sure but is there a glitch in the members points leaders board. It would appear if you are active in the community when the weekly points reset to another week then your points roll over. This week i started with 800 some odd points. Overall total is not affected.
Hi there, Silly question probably, but not something that has been clearly spelled out in all the trawling of sites and videos I’ve done in preparation for our EV delivery which is happening soon.We’re getting a newly car which has a type 2/ CCS plug, that says via CCS can charge at up to 100kW. So,...
i have been given an end bill for the gas from my old company but not the electric, the old company say you-the new company- have not given the reading, why?
I am new to Pure Planet and have SMETS2 meters from my previous supplier. My IHD no longer connects to them and I have raised this. Following an initial reply from Pure Planet my issue appears to be getting ignored. Is this customer service typical?
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
Is it a necessity to have a SMART meter can they handle the fact I have solar panels generating electricity.
I wondered if there is any news on this latest Government initiative and how it might work? The headlines make these big announcement and a few broad-brush details and then we are all left wondering exactly how it will work. Does anyone know any more, please?
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