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unbelievable, just found out the person i referred to pure planet has had there smart meter installed , literally 5 miles up the road , and me, nothing , not even an acknowledgement of asking for one !! to read my meters i have to literally crawl into a really small cupboard, with a camera phone an...
I need to move my supply from the back wall of the property to a side wall. UK Power networks couldn’t be more helpful, and have given me a site visit date, estimate and time to completion of the works all within 24 hours, which is impressive. Now I need to get PP to attend on the afternoon of the d...
Hi everyone,Now the Covid-19 pandemic lockdown restrictions are beginning to ease, we’re able to start installing second generation smart meters again.We and our smart meter partners, Magnum Utilities, have been working to ensure that Members’ safety, and engineers’ safety, is the priority.Pure Plan...
How do I pay a years bill up front so I don't have to pay monthly direct debit please?
I have applied through UBT energy helpline to switch - they have sent me confirmation - reference number E 160657901 on 24th September 2020 but I have not recieved anything from yourselves to activate this - please can you help number
Is it just me or do more and more websites seem to be requiring cookies in order to view? I always block cookies, then unblock as and when really need to, which used to be quite rare. Nowadays, I’m finding I need to unblock them for almost every damn website . I actually don’t like unblocking,...
I had my smart meter installed this morning. Unfortunately, as my gas system is medium pressure the installer was not able to complete this part - only the electricity has been switched to the smart meter.The engineer said I’d need to contact the energy supplier (not the meter installation company)...
I recently moved into a flat and want a prepayment meter fitted. Do Pure Planet do this? And what is the cost please?
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
Due to switch in 10 days time but according to my smart meter my daily cost of supply have nearly doubled over the last couple of weeks. Why is this?
I have received a msg to say you have dispute with our previous supplier. We are srtuggling to get readings now and need some assistance. Please could someone call me
Hello I want to switch to Pure Planet though MSE.The confirm your email address from you has never arrived?How do I get you to send it again?On MSE it says I currently have a switch in progress, so the whole thing is stuck until Pure Planet send me the email address confirmation email again.How can...
How do I know my electric comes from wind, water and sunshine? In this world of fake news, where's the proof of this?
i am trying to enter my first meter readings. i haven't got the app so trying to do from safari browser. however when i click the login link (from your latest email) or when i go directly to login page from browser the page just appears as blank. you are emailing telling me this is the last chance t...
I’m a new PP member and I noted there were 2 DDIs set up. I figured an admin error, so waited for my payment to go out (23rd) and cancelled the unused one. Then I got an email from PP saying problem, DDI cancelled? Note payment is showing on my PP account and no DDI returned by my bank. Today, I...
Please can I speak with someone about an amount of money taken from my account by pure planet?
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