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I propose a dedicated thread for community technical issues and suggestions for the new community. Thoughts? Update: I’ve already hit on 2 issues which need fixing, for a start it won’t let me correct the subject line in my edit… Which should read: New platform: do we need a dedicated thread fo...
So, from Saturday 4th July, salons can reopen their doors, if the follow a strict booking system, wear , and fully social distance, with one out, one in. Is it too soon to go for a well needed haircut? ♂️♀️ Now this was to be a Polly, but I can’t find the way to do it, for love nor money, s...
Hello I just moved into a new home supplied by Pure Planet and I need some assistance with reading my smart meter. Not being very tech savvy I am having difficulties viewing my account details on-line and on the app. Would really appreciate some guidance as to where I can submit my readings on-line...
Not sure but I think you have lost connection to my electricity smart meter. How do we check this?
Throughout this pandemic, there are some things that have become extra important to me. There are always essentials that we need, but I think through my lockdown, these three things have been absolute Godsends to me. ....... My shower Dettol My iPad / iphone What would you say are be...
I've noticed that the longer and more detailed my replies the less people appear to respond or acknowledge. I've also noticed that the expectations of posters are not in line with why the community is here. Why am I posting this? Well...it's not that I'm feeling any less loved than is usual (usual...
I have no gas and the meter outside is blank what do I do
Welcome to the latest edition of the monthly Pure Planet Community highlights. You may have noticed that the community’s changed a bit….. We’ve successfully migrated to a new platform! Nice one to Members’ patience over the last few days while we migrated across. And also a big thanks to everyone...
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
What are the thresholds for the traffic lights on Smartmeters? I mean the Red/Amber/Green light under the main display of my Geo Trio ii Smartmeter that changes as I consume electricity. Are these built into the IHD (in home device) or are they adjusted depending on your usage/house size/family siz...
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
You have asked me to supply one electricity meter reading and yet my smart meter gives two readings, one for day and one for night. As they are separate tarrifs, I'm reluctant to add them together.
I am landlord at this property. My previous tenants, your customers have gone. I simply wanted to move the account back to EDF. You have blocked this. Your website encouraged me to open an account with yourselves and then to move away with no exit fee. I have joined, but don't see the method to swit...
Just tried searching and discovered it’s case sensitive - why? Can this be changed?
I want to submit both gas and electricity readings. How do I achieve this?
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