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Following a visit last week from a Magnum engineer, I once again have a working iHD after several months without. I wish to enter my budget into the new IHD and thought I might try PP’s annual projections rather than my actual costs over the past 12 months (the former is easier to calculate).Our mo...
Hi, I’m thinking of moving to Pure Planet due to the good prices and good reviews but I have a question before I can switch due to an unusual situation. Unfortunately I can’t find a way to contact Pure Planet directly until after I switch which is a bit of a problem…Anyway hopefully someone on here...
I just joined pure planet but essentially told of the monthly £13.34 a month membership
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
Tariff and usage doesn't allow you to compare or change to the fixed tariff. How do I do this please?
I am going to cancel my switch as I have been unable to get a reply to my problem regarding having two gas meters
Hi! We've just switched over to PP and they've asked for a meter reading. We live in an apartment block where our meter is unavailable for us to view directly: we have to request readings through building management. I requested one as soon as PP asked, but it's coming up to the deadline (tomorrow a...
I had smart meters installed last week and the Geo Trio IHD does not work. It merely displays the text ‘Not commissioned’. I have tried using the bott to raise the problem and received a single reply to wait for 24 hours before getting back in contact. Five days and numerous emails to Pure Planet la...
Please could you help me cancel my switch during the cooling off period. I have no way of contacting customer services … there is no way of using the app to cancel ; don’t know their email adddress either ...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
In a space of 12 days by electricity has increased by 620kwh. This seems quite a large amount to me. Or is this to be expected.
I sent my new readings the other day with a photo and now I’ve received an email saying your last chance to provide meter readings?? I’ve sent them again but after the 8pm deadline. Can you make sure these are used for my opening readings?
Support team request People. I'm a new customer of PP. Prior to account switching, I had an email requesting initial meter readings and photos (via the app) which I duly supplied. Yesterday, i got another email request saying that I needed to supply opening readings by 8pm today (12/08/20). This has...
This is the first time sending my meter readings. I sent it when i got the email and sent photos. Then I get another email so i send it again. Then you tell me you haven't received it and I will be getting an estimated reading from my old company. Why is that?
I helped my parents to switch from Ovo energy to Pure Planet however it is extremely difficult for them to access a meter reading from these devices, would it be possible for the meters to be removed for standard ones with easier meter readings or new generation ones which I would assume the meter r...
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