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Hi I've just checked my tariffs and usage for this year and what I've found is total lie. I'm long enough with you to know how to send a meter reading, my usage is always lower than your estimates. But for some reason you ignoring this. Now you have charged me £150 more than my bill should be. And I...
Hi, I was advised by the MSE website that if I switched to Pure Planet I would save £431 per year. As I am currently paying Bulb £2844 and Pure Planet are asking for £3116.67, that doesn't look like a saving to me. Can you explain, please?
This month the Pure Planet Community spotlight is shining on member @LUCKY JO A keen photographer, gardener and foodie, Jo is living the good life in Herefordshire. As well as being welcoming to new members of the PP community, she loves to take part in some of our monthly photo challenges too. Here...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
What do you think of this idea?
I'm a little late to the New Year (new decade) resolution thing. But inspired by this great New Year poll from @Bev I've decided to be healthy and aim to walk at least 10,000 steps, briskly, per day. I'm not sure how true it is that 10k steps a day is good for you, but I figured it can't be bad f...
Hi everyone and welcome to September’s photo challenge Nice one @Josyjo for winning August’s photo challenge with a “tide’s out” snap of Essex, what a fantastic first Community post! You can check out the winning photo here. She’s chosen September’s theme to be Animals and wildlife, which can be any...
I have received 2 emails upon leaving, the first one stated I owed money from a collection service ( I have never missed a payment) and the second one stated I was in credit on my final bill, can this be clarified please. I also accidentally cancelled my direct debit, how can this be rectified for p...
Sometimes, our lovely community buddies are conspicuous by their absence I notice two missing members, in particular. Not seen our Strutty nor our Dai in absolute weeks Hopefully this little thread might be useful if you want to tell others you won’t be around, or just if you want to ask after s...
We just switched to over but we like a smart meter installed is this possible? And what’s your availability on install ?
Hello. I am looking to Pure Planet for electricity (only, there is no gas supply) in our new home. I have been told that the house has "Economy 10" but can't find anything helpful about this, and so don't understand how to deal with it in relation to moving to a new supplier. All references are to...
Will the smart meter installer be able to replace my ugly meter boxes with new, smaller ones?
I havent had any money taken from my account I was supposed to on 6th September.
I have activated a new bank card and I need to give details to you before you take payment tomorrowPlease can someone ring me as a matter of urgencyHow secure is this messaging service?
I thought I had joined Pure Planet on the 25/07/20 and I got my welcome pack and you had all my bank details and said how much the monthly payments would be but now it appears I am still with my old supplier. I joined after seeing you on MSE.com. HELP
What do I need to do to get a new smart meter fitted from Pure Planet please?
Hi I have received email that I did not submit my meter reading but I did that could you check that for me please. Thank you Anna
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