We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
Signed up to PurePlanet a month or so ago and the app was showing information on the tariff, a countdown to the switch and so on. This switch got blocked by the old provider but now this ihas been resolved I have had a new quote but the app still says “We’re setting up your account”. Does this mean...
Hi. I have registered and set up my account but realised after the event I had got my email address wrong. This means I can't verify my account and I can't use the chat bot as I can't verify my email address. Can anyone help?
I’ve started noticing more and more the use of customers surnames or user names as a title for a new topic. Totally meaningless to anyone searching for matches to what they have a query on.Wondered if there’s a way, when they start typing the name for their title, a message pops up to say “unsuitabl...
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
Help needed! I have just joined Pure Planet but just received an email from them to say they are sorry to see me leave? I don't understand as I have received an email from my previous gas and electric supplier saying they are in the process of changing over my gas and electric? Not sure what to do...
Hi everyone and welcome to September’s photo challenge Nice one @Josyjo for winning August’s photo challenge with a “tide’s out” snap of Essex, what a fantastic first Community post! You can check out the winning photo here. She’s chosen September’s theme to be Animals and wildlife, which can be any...
I think you need a dedicated faq for bereavement, there could be a way of picking this up as those who have to deal with such unfortunate events could be asked to send an email to help@purepla.net with the word bereavement in the subject line. Your staff would then deal with this on a human level a...
Cancelled my debit card
Hello everyone, I have been a customer before of Pure Planete, I am switching again back to Pure Planet but I don’t seem to be able to log in for the first time from my computer. It looks like the system doesn’t like “recycling” my email address as I have used before. Can anybody help?
Your system is fine in theory but hopeless in practice. As a landlord I am responsible for the bill between tenancies even if there is no energy used and the gap is very short. Usually suppliers simply waive the bill, or just charge standing charge which should be a small figure for 4 days. I have h...
they ask me to log in and then will not except my email address so they will not give me the £ 25 cash back promissed
HelloVery worried, a year or so ago I had a smart meter installed and a Pure Energy agent said the new meter had not been registered/updated with the database.My gas reading 500 when I joined but the actual meter reading is showing 1922. Not sure what's happened, but I have a £300 gas bill and my es...
I'm in the process of switching and have received an email from PP asking for first meter reading. However I can't provide this via the app or Web view as each login attempt gives me an invalid email error. I am using the same email to login as the one PP have for my account. How can I report this o...
Got an email saying PP recommend a temporary payment plan. they state that my payments are on track but want me to pay additional over 6 months to make up a debt of £250+ how can I be in debt and be due £250+? I shouldn’t be surprised from the month after the switch to PP the actual cost versus the...
A confusing IHD usage/budget display issue. Any enlightenment welcome!For some background, here are a couple of previous discussions on setting IHD budgets:https://community.purepla.net/smart-meters-17/how-to-set-budgets-in-the-ihd-7684https://community.purepla.net/smart-meters-17/setting-a-budget-o...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
