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Hi everyone,We’re really excited to announce a new partnership with our friends at Hive. If you haven’t heard of them, Hive makes smart home devices you can control from your phone. They’re probably best known for Hive Active Heating, their smart thermostat that helps people heat their homes. Here’s...
Due to switch in 10 days time but according to my smart meter my daily cost of supply have nearly doubled over the last couple of weeks. Why is this?
OK, it's that time of the year for rugby fans and others. So, who do you think will win the 2020 Six Nations?
I have received a msg to say you have dispute with our previous supplier. We are srtuggling to get readings now and need some assistance. Please could someone call me
I need to move my supply from the back wall of the property to a side wall. UK Power networks couldn’t be more helpful, and have given me a site visit date, estimate and time to completion of the works all within 24 hours, which is impressive. Now I need to get PP to attend on the afternoon of the d...
The new referral system might be smoother in many regards. However, it is unacceptable that I am forced to confirm my details with a third party gift company to get my promised reward. I am not the product and will resist your attempts to sell my data. You’re not Google. Stop harvesting my data! S...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
Hi everyone,Now the Covid-19 pandemic lockdown restrictions are beginning to ease, we’re able to start installing second generation smart meters again.We and our smart meter partners, Magnum Utilities, have been working to ensure that Members’ safety, and engineers’ safety, is the priority.Pure Plan...
unbelievable, just found out the person i referred to pure planet has had there smart meter installed , literally 5 miles up the road , and me, nothing , not even an acknowledgement of asking for one !! to read my meters i have to literally crawl into a really small cupboard, with a camera phone an...
I have applied through UBT energy helpline to switch - they have sent me confirmation - reference number E 160657901 on 24th September 2020 but I have not recieved anything from yourselves to activate this - please can you help number
I recently moved into a flat and want a prepayment meter fitted. Do Pure Planet do this? And what is the cost please?
Hello I want to switch to Pure Planet though MSE.The confirm your email address from you has never arrived?How do I get you to send it again?On MSE it says I currently have a switch in progress, so the whole thing is stuck until Pure Planet send me the email address confirmation email again.How can...
How do I know my electric comes from wind, water and sunshine? In this world of fake news, where's the proof of this?
i am trying to enter my first meter readings. i haven't got the app so trying to do from safari browser. however when i click the login link (from your latest email) or when i go directly to login page from browser the page just appears as blank. you are emailing telling me this is the last chance t...
I’m a new PP member and I noted there were 2 DDIs set up. I figured an admin error, so waited for my payment to go out (23rd) and cancelled the unused one. Then I got an email from PP saying problem, DDI cancelled? Note payment is showing on my PP account and no DDI returned by my bank. Today, I...
Please can I speak with someone about an amount of money taken from my account by pure planet?
Do we take our bodies for granted? Do we obsess over our bodies too much? Just curious as to ……..
I’m a little worried as I haven’t been asked to submit meter readings and my switch to Pure Planet completed today. When I try to add meter readings it just says it’s too early? Any ideas why?
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