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Looking at various posts about smart meter installations, it would appear that the greatest problem that arises is the pairing of the gas and electric meter to the Comms unit. Is it not possible to do the pairing off-site then dispatch as a paired set. It only remains then to connect to the network...
I helped my parents to switch from Ovo energy to Pure Planet however it is extremely difficult for them to access a meter reading from these devices, would it be possible for the meters to be removed for standard ones with easier meter readings or new generation ones which I would assume the meter r...
Tariff and usage doesn't allow you to compare or change to the fixed tariff. How do I do this please?
The community has loads of useful information - use our search bar at the top of the every page to start off. We’ve got lots of FAQs too, covering popular topics such as reading your meter, managing payments, how to troubleshoot your smart meter, and much more. If you can’t find what you need - As...
1. I'm considering Switching to a different supplier.2. I have not been able to make contact with pure planet using your website. 3. can not open my recent account review despite following your links.
I recently joined pure planet thinking that I could continue with not having to actually go and manually read my meters every month. This has not been the case. Even when I give readings the bill is based on estimate.Despite having a gen 2 smart meter I am left with it being like an old style meter...
How do I refer a family member who has purchased their first house and wants PP to supply replacing the previous owners supplier ?
I sent my new readings the other day with a photo and now I’ve received an email saying your last chance to provide meter readings?? I’ve sent them again but after the 8pm deadline. Can you make sure these are used for my opening readings?
Hey folks As you all know, we’re running an EVs pilot to look at different options for our Members, as one size doesn’t fit all. So far we’ve taken a look at EV charging times and we’re investigating options for EV tariffs. Members are also giving us feedback on new EV related tools which will g...
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
Hi, I’ve just joined Pure Planet, officially went live today 10/08/2020. I have SMETS 2 gas and electric meters, they were installed by my previous provider (Shell Energy), when will Pure Planet begin utilizing these meters for readings and activate the in home display to provide functionality?Chee...
I arranged via MoneySavingExpert to switch to Pure Planet.Unfortunately MSE has emailed me saying “We're afraid Pure Planet hasn't accepted your recent switch application.”Is that a definite refusal, or is there some problem I need to fix?
Hi, I’d like to stop the switch that I made from Shell Energy on August 3rd but have no option on your webpage. Can you please assist me in stopping this? I may have to move home and so your cancelation charges make switching potentially more expensive.Many thanks, Paul
I am moving into house which has Pure Planet. I selected that option on the website but got a “switching form” and something about supply being switched on in x day etc not a “moving in” form. Is that normal ? We are not living in the house a while (long story) so don’t have access to the post etc T...
I had smart meters installed last week and the Geo Trio IHD does not work. It merely displays the text ‘Not commissioned’. I have tried using the bott to raise the problem and received a single reply to wait for 24 hours before getting back in contact. Five days and numerous emails to Pure Planet la...
I just joined pure planet but essentially told of the monthly £13.34 a month membership
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