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The new referral system might be smoother in many regards. However, it is unacceptable that I am forced to confirm my details with a third party gift company to get my promised reward. I am not the product and will resist your attempts to sell my data. You’re not Google. Stop harvesting my data! S...
Hi Guys, Hope you're all well. I've been delayed putting this on due to the lurgy but back in full force. The ideas board liked the idea of a thread for ethical companies so thought I'd better get my butt in gear and start it off with a couple of recommendations. I came across Ethical Superstore...
Hi everyone,We’re really excited to announce a new partnership with our friends at Hive. If you haven’t heard of them, Hive makes smart home devices you can control from your phone. They’re probably best known for Hive Active Heating, their smart thermostat that helps people heat their homes. Here’s...
I am trying to order a Hive smart thermostat, have clicked on the Pure Planet Community link, put in the activation code for the 15% discount and it doesn't work. What to do? Also not much help on the link about installation - just mention of £70. Richard
i love the autumn, but its the time of year when the heating goes back on!
I seek some advice from our community!Our conservatory is heated by a radiator off the central heating system. Not permissible now but it was when installed about 18 years ago. It’s OK but not wonderful, partly I suspect because of the end of line location. We want a better solution, particularly if...
How do I pay a years bill up front so I don't have to pay monthly direct debit please?
Yes I do! There are issues on my account, my readings on smart meter don’t display, have asked for help by way of contact to resolve and had no reply. My readings are now all estimates, I may be running up a deficit but these faceless ‘bots’ say ask here there etc and could have resolved or clarifie...
l’m no longer a customer but my final bill was estimated and I have been overcharged.I can no longer log in and access my account…My new supplier has stated that the figures I gave them are lower than Pureplanets reading so they are investigating, meanwhile, I am out of pocket by about £100How do I...
I'm getting demands for payments from my last supplier since you recently opened a dispute with them. The dispute was over the fact they had overcharged me for using drastically more energy than I had actually used.I should be getting a refund if anything instead they are saying I have to pay more a...
Hi, I'm on a SMETS2 smart meter. My previous supplier allowed me to view my gas and electric usage on their app and website for the year/month/week/day. Does PP offer anything like that or am I stuck with my IHD and a spreadsheet? I'm doing a smart(ish) home setup with granular configuration for hea...
How do I know my electric comes from wind, water and sunshine? In this world of fake news, where's the proof of this?
i am trying to enter my first meter readings. i haven't got the app so trying to do from safari browser. however when i click the login link (from your latest email) or when i go directly to login page from browser the page just appears as blank. you are emailing telling me this is the last chance t...
I’m a new PP member and I noted there were 2 DDIs set up. I figured an admin error, so waited for my payment to go out (23rd) and cancelled the unused one. Then I got an email from PP saying problem, DDI cancelled? Note payment is showing on my PP account and no DDI returned by my bank. Today, I...
Please can I speak with someone about an amount of money taken from my account by pure planet?
Do we take our bodies for granted? Do we obsess over our bodies too much? Just curious as to ……..
I’m a little worried as I haven’t been asked to submit meter readings and my switch to Pure Planet completed today. When I try to add meter readings it just says it’s too early? Any ideas why?
Getting message ‘app has been updated’ and ‘it can take some time to get to app stores’ for days now. Need to send meter reading as switched to fixed tariff but, without the app, how can this be done?
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