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So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
I think you need a dedicated faq for bereavement, there could be a way of picking this up as those who have to deal with such unfortunate events could be asked to send an email to help@purepla.net with the word bereavement in the subject line. Your staff would then deal with this on a human level a...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
I’ve started noticing more and more the use of customers surnames or user names as a title for a new topic. Totally meaningless to anyone searching for matches to what they have a query on.Wondered if there’s a way, when they start typing the name for their title, a message pops up to say “unsuitabl...
How do I tell which smart meter I have? How do I get it upgraded if necessary?
Cancelled my debit card
I moved out on the app on 31st August but I'm still receiving bills and have not received any final bills. Has anyone else experienced this? Tricky because I can't contact pure planet
Hello everyone, I have been a customer before of Pure Planete, I am switching again back to Pure Planet but I don’t seem to be able to log in for the first time from my computer. It looks like the system doesn’t like “recycling” my email address as I have used before. Can anybody help?
Your system is fine in theory but hopeless in practice. As a landlord I am responsible for the bill between tenancies even if there is no energy used and the gap is very short. Usually suppliers simply waive the bill, or just charge standing charge which should be a small figure for 4 days. I have h...
they ask me to log in and then will not except my email address so they will not give me the £ 25 cash back promissed
HelloVery worried, a year or so ago I had a smart meter installed and a Pure Energy agent said the new meter had not been registered/updated with the database.My gas reading 500 when I joined but the actual meter reading is showing 1922. Not sure what's happened, but I have a £300 gas bill and my es...
I'm in the process of switching and have received an email from PP asking for first meter reading. However I can't provide this via the app or Web view as each login attempt gives me an invalid email error. I am using the same email to login as the one PP have for my account. How can I report this o...
Got an email saying PP recommend a temporary payment plan. they state that my payments are on track but want me to pay additional over 6 months to make up a debt of £250+ how can I be in debt and be due £250+? I shouldn’t be surprised from the month after the switch to PP the actual cost versus the...
A confusing IHD usage/budget display issue. Any enlightenment welcome!For some background, here are a couple of previous discussions on setting IHD budgets:https://community.purepla.net/smart-meters-17/how-to-set-budgets-in-the-ihd-7684https://community.purepla.net/smart-meters-17/setting-a-budget-o...
The wrong meter has been transferred during the switch. How do I amend this?
Hi, I would like to know how can I pay my energy from last september to now. I’m moving in 2 weeks and I need to pay my energy supply before leaving. I have send to you the meters reading but what I only received is the welcome pack with the forcast payment. On my account I can see all the energy I...
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