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Hello, am I eligible to have an IHD sent out to me?
Can I switch Electricity to Cheaper Provider and keep Gas with Pure Planet ?Thank You.Craig.
Hi I am trying to switch the gas and electricity of the property I am renting to Utility point. I have followed all your steps and told them to go ahead. You have blocked the switch twice and I am ready to report you. I have not signed any contracts with you and I have notified you that I am a new t...
Hi everyone Exciting news! We’re looking for Pure Planet Community Members to join our new electric vehicle (EV) pilot. We’ve had lots of feedback and some great discussions about what Pure Planet, as a digital-first renewable energy supplier, could offer EV drivers. We’re now ready to start...
My mobile signal is too weak to have a smart meter. Can it be connected to my internet which is very strong ?
We have the full wack 4kw solar panels. My thinking was, it would be best to use the washer, dryer and dishwasher during the day when it’s bright (free electricity will always be cheaper than off peak!). But someone told me that probably wouldn’t work and I should set timers so the machines work at...
Have issue with meter and tried to use Wattbott. It gives me a button to press but nothing happens. This has happened twice. Seems messaging now frozen and I can't repeat cycle. Any suggestions?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
Phew, I need a drinkI think I am an addict. How do I get help?
I had a smart meter install on the 3rd March 2020 - both gas and electric smart meters couldn’t connect via WAN to register with PurePlanet, and IHD showed ‘Not Commissioned’.Right now, I can’t get a reading from the Gas meter. Electric meter looks OK - and IHD still same.How do I get this fixed ? I...
Hi, Has anyone else got a problem with their smart meter not powering up. I've tried different power cables and batteries. If I need a new one, anyone know how I go about this?? Thanks
Hello, does it no longer show me in the pure planet account when I will be changed, is it possible that you have canceled my change of supplier without being notified?
Had the Smart meters installed 3 September still waiting for the Display to be rectified so that it reads presently stating Not Commissioned, previously contacted you but again no response, not too happy with the poor service.PLEASE ADVISE
HiI know there is a lot of info in this community but want to ask a specific question and get a current and clear answer.I am about to have solar panels fitted and need to get a SMETS2 meter in order to access SEG. I understand PP does not yet support SEG but that I can sell my excess electricity to...
I’m currently a Bulb member. However, the company has consistently increased its day and night tariffs. As of September 2020, Bulb’s electricity day rate is 19.299p per kWh; the electricity night rate is 10.571p per kWh. It is also increasing its electricity standing charge to 19.210p per day. How d...
I moved out on the app on 31st August but I'm still receiving bills and have not received any final bills. Has anyone else experienced this? Tricky because I can't contact pure planet
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