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I need to move my supply from the back wall of the property to a side wall. UK Power networks couldn’t be more helpful, and have given me a site visit date, estimate and time to completion of the works all within 24 hours, which is impressive. Now I need to get PP to attend on the afternoon of the d...
It’s finally happened.My aged iPhone 6S Plus which has served me so well for five years is…. nearly dead. It’s dying, or possibly having a sleep.Apple Pay doesn’t work anymore. The very nice young man at the Apple store in Bath couldn’t fix it yesterday. Several resets were tried. He says the hardwa...
I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
Different home accessories use varying amounts of electricity, and some of the high-energy offenders may surprise you! Sometimes even appliances you may consider ‘small’, efficient, or only on for a short time, actually have a large impact on your usage and annual cost, for example:Electric showers,...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
New fun thread, to simply ask any question you like! Clean of course, not too personal, just fun quick questions! Keep the answers short! Just a few words max. Hoping answers won’t clash, as it won’t really work, but something like this, for eg….…So Greta could start by asking : What size shoe do yo...
When I login on the web site I do not get the option to see saved quotes in order to continue my switch from MSE. All I can do is get a new quote which I do not want to do.I also cannot access the Chatbot to get help. The only time the bot helps me is during a new quote process.When I send a login e...
Hi everyone,We’re really excited to announce a new partnership with our friends at Hive. If you haven’t heard of them, Hive makes smart home devices you can control from your phone. They’re probably best known for Hive Active Heating, their smart thermostat that helps people heat their homes. Here’s...
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Dear PP, I am Landlord, for my sins. I had a tenant move out on 10/9. I have a closing meter reading. I was imformed the supplier was PP. I have had a new tenant move in on 15/10. I have an opening meter reading. I understand that I need to contact PP and for energy supplied between the above tenanc...
Hi,How do I request an Account Review as there is no option under ‘Balance & payments’ as the FAQs (see below) say there should be?I am way over because PP took my usage from my previous supplier, which was completely inaccurate due to faults with the (previous) Smart Meter!(Old Smart Meters are...
Help and support will not send my reply to the adviser. So I am stuck. How do I get help?
Hello allHow can I find out my Electricity and Gas useage (in kw) for the past 12 months?The app doesn’t tell me that, it only tells me for a particular month.Thanks
Your switch away is now complete for both your electricity and gas supplies
I've switched to pure planet but my gas provider is still active with sse. Also can I find out when I switched as I'm not sure that sse is charging me correctly. ThanksChris
switched to Pure Planet on 18th September 202. I opened the account with new gas and electricity metre readings. My old provider- EDF generated my closing bill apparently based on the metre readings which I provided to Pure Planet. However the metre reading which Pure Planet seems to have provided E...
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