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I’m trying to put my meter readings in and i can’t log in to my account. It just says there’s a problem and the link isn’t working. How an i contact anyone to ask?
Hi I have Secure liberty 100 electricity meter and a EG4v 19 Gas meter. My current supplier, Bulb, recently ( 3 weeks ago) enabled remote meter readings and the IHD, even though OVO had installed it sometime ago. I’m switching to Pureplanet. Will you also be able to do remote readings?
Status: New I thought I'd suggested this a while ago, maybe not, it would be useful and I think logical to have a link to the community within the help and support section of dropdown menu of the app. (especially when the community moon disappears, but that's not the main reason)
I’ve started noticing more and more the use of customers surnames or user names as a title for a new topic. Totally meaningless to anyone searching for matches to what they have a query on.Wondered if there’s a way, when they start typing the name for their title, a message pops up to say “unsuitabl...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
I'm a little late to the New Year (new decade) resolution thing. But inspired by this great New Year poll from @Bev I've decided to be healthy and aim to walk at least 10,000 steps, briskly, per day. I'm not sure how true it is that 10k steps a day is good for you, but I figured it can't be bad f...
Strawberries and cream season is here... oh, and a spot of tennis! Who'll be tuning into Wimbledon this year? Any early bets on who's going to win, and are any Brits in the running? And how can you chat about Wimbledon without mentioning the food?!:rolleyes: Would you believe th...
I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
I felt the payments being taken by Pure Plant were too high for our usage and, as such, I transferred to another provider back in November. I had confirmation from my new supplier that readings had been sent early December and, that they would be taking the first direct debit on 1 January. As I wa...
Does the Pipit 500 work on Pure Planet? Is it SMETS 1 or 2?
I downloaded the app to my phone and it tells me my email address is invalid, although I have used the website on my PC. I’ve had message contact with the community team who say they cannot help me with account details. It was very hard to find the WattBott. I’m really disappointed about all this-...
going straight to get a quote , I’m going round in circles
Hi There I am new to Pure Planet and I am wondering when I can expect a smart meter to be installed. I am near Durham.ThanksGary
Hi,I’m based in Northumberland and wanted to know when we will be able to get a smart meter installed?Many thanks,Laura
I am unable to log in as I'm told "email is invalid". Im going round in circles... failed login, sent link, still not able to log in" I've tried copying to browser, using web version, the app.... The address im putting in is correct!
Hi, I am a new customer who’s switch to PP seems to have gone very smoothly, so far. I referred a friend to join and we have both been promised a voucher once she’s signed up and paid her first instalment. Great!The person I referred (Mary) received the invite email, got a quote, signed up and was t...
I have just moved into a new house that's energy provider is Pure Planet. When I went to set up an account with them however it says it will take 17 days to switch but I dont understand why there will be a switch as Pure planet is the current provider. I only want to set up this account so I can swi...
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