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Hi, I had applied to switch to pureplanet. I then got a mail from pureplanet saying my switch has been cancelled because my previous supplier blocked the switch and to come back to Pureplanet once I have talked to the other supplier.I talked to them and it was because since DD payment was not enough...
Hi everyone and welcome to the July 2020 instalment of the Pure Planet Community round-up where we look back at some of our recent highlights.And take a sneak peek at what’s coming next from PP.Over the last month we’ve started to venture out of our homes a little more as Covid-19 pandemic restricti...
I have just switched to yourselves and provided a gas reading. I am unable to read from the electricty meter, it is not providing a readout and my smart meter is not showing any reading either! How can I be billed correctly if my meter is not working/displaying correctly?
Logged in but no account information. Left PP within the past month but still Direct Debits being taken. Wanted to look at account information to check situation. No information available but can, from already being logged in, able to get an energy quote as if I was a new customer.I want to be able...
Here’s an interesting looking video showing how a Tesla autopilot ‘sees’ the road. Looks pretty cool! But would you be happy to go for a ride - without a driver?
how do i get photo of first meter reading. is this conversation available 24 hours a day with immediate reply.. how do i contact pure planet direct.
I assume the electricity meter is 100 Amps and trips out above that but can be reset. What capacity is the gas meter and what happens if it is overloaded?
Hi allIt's August already! As we're all still 'staycationing' this summer we've got the ideal photo challenge for this month.The subject for August’s photo challenge is ‘Hometown Pride’ and there’s a bonus challenge of ‘long exposure’ if you want to stretch yourself! Thanks to @25 quid for this one...
i have been given an end bill for the gas from my old company but not the electric, the old company say you-the new company- have not given the reading, why?
I have tried both on the phone app and my laptop to provide meter reading as requested as a new customer . There has been no problem with the electricity reading however it is not accepting a 5 digit gas reading? Message reads'Looks like too many numbers'. It is a digital reading and I always prov...
We have a smart meter and our meter reading ask for day and night usage but out smart meter does not give day and night readings. How do I give the correct meter readings?
Hi there, Silly question probably, but not something that has been clearly spelled out in all the trawling of sites and videos I’ve done in preparation for our EV delivery which is happening soon.We’re getting a newly car which has a type 2/ CCS plug, that says via CCS can charge at up to 100kW. So,...
I am new to Pure Planet and have SMETS2 meters from my previous supplier. My IHD no longer connects to them and I have raised this. Following an initial reply from Pure Planet my issue appears to be getting ignored. Is this customer service typical?
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
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