We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
Hi, i have recently moved into a property supplied by Pure Planet, i am taking my previous supplier with me but you have stopped the switch due to an outstanding balance from the previous occupant. As a new tenant could i ask you let my provider take aver this property with immediate effect, i can p...
hi please can someone contact me to set up my direct debit. kind regards julie Greenwood
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
I have switched away from pure planet but need to access previous statements, how do I do this?
Hi everyone We’ve announced a new Pure Planet 100% Green Fixed tariff today with a summer special, and I wanted to tell you a little more about it here in the community. For a typical dual fuel Member using the Ofgem average of 2,900kWh of elec and 12,000kWh of gas a year, the new fixed tariff wil...
In light of all that’s been happening in the world in 2020, will you be going on holiday this summer? It can be tricky to decide what to do, so it’s interesting to hear what everyone’s decided! Personally, I’m hoping to be going to Spain next week - though we’ll be in an apartment not in a hotel....
As much as I would like to go all electric I’m unaware of any EV today that can tow a caravan. Even a trailer with half a ton of logs seems too much for anything on the market today. Sadly, for me at least, a geriatric high mileage 4x4 for towing, and a small EV for local trips seems to be the only...
Hi everyone, and welcome to the first Community photo challenge in our new Community home! @Bev ‘s fantastic snap of “nans field” saw her winning June’s challenge, nice one! You can check out the winning photo here. She’s chosen July’s theme to be Gardens - now we just need to hope for some sun...
Hi I'm just in the process of switching from British gas to pure planet and have Smet2 meters installed, the electricity was communicating with British gas but the gas never seems to have and the meters ain't far apart, my question is if pure planet can't communicate with them would you send an eng...
I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
Hi, I would like pure planet to provide me my last meter reading when i left them. Many tha ks
I have had an email from pp saying my current supplier has blocked the switch and pp was cancelling my switch as a result. I then get another email from pp saying its all going fine and that I will receive an email shortly to ask for meter readings, that email has never arrived. I need to know what’...
Hello I am considering a switch to you at my new home. However, I was a customer of yours at my old house. I received an estimated final bill which was on the high side. I contacted you to request a refund but heard nothing back.
Hello I completed the switch via money saving expert website. I was sent an email to verify email address which i did. The original email pure planet sent to me was on 12 June. My energy supply is still with the old supplier? What is happening, can anybody tell me? Thanks
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
Hello I have just switched to PP, which has been my official provider since July 12. I was charged £32.49 on July 9, and then again on July 13th. Is this normal? Or is it a mistake and I should get my money back, since I have paid a total of £64.98 in less than a week time? Thank you for you...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
