We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
Hi So we’ve just completed a change to PP, from Ovo, who we’ve been with for many years. I’ve been very surprised to be asked to provide a meter reading and only just read up about, as a result, the different generations of ‘smart’ meters. We have a smart meter that was installed years ago by Ovo...
As a new customer I am seriously unimpressed so far. Does it get better or should I cancel now? Irritations so far include: website and app are not intuitive and poorly designed, eg tick boxes virtually invisible, and eg I am lured to type in the wrong place so nothing happens (eg trying to work o...
Hi I had a missed calls and then a text message from Magnum behalf of Pureplanet with the below message. Just want to know whether it’s genuine. we're ready to install your Smart meters. To book, live chat with Magnum at www.magnumutilities.com or call 01792721591. Thanks for being part of Pure Pl...
Hi After recommendation from money saving expert site I applied to switch to pure planet At that point I saw no mention that you needed to use an app to communicate with Pure I do not wish to depend on an app for something as important as my electricity supply let alone one which goes through a bot...
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
Increasingly energy companies are offering other services and given that the Pure Planet co-founders have a background in telecoms, surely this represents an opportunity for Pure Planet to branch out and offer a wider range of services? I have very little interaction (by any communication method) w...
Hi, I am having difficulty reading the new smart meter (installed as part of Pure Planet's pilot). It is a Landis+Gyr E470 type 5424 Smet 2 meter. Following the guidance on the website (https://community.purepla.net/content/297-do-l-need-to-send-meter-readings-with-a-smart-meter#ckb_start. Press...
Hi all, I am a complete novice to this method of communication via a mobile app and I have just completed my switch from “Shell Energy” today. The question I have is, “I generate Electricity through my Solar panels and noticed that they do not Pay Feed in Tariffs,” For me this is not good and...
I have just started the switch to pure planet but I have a smart meter with my old supplier will this be changed after the switch as I have found the smart meter very helpful
Hello I have just switched to PP, which has been my official provider since July 12. I was charged £32.49 on July 9, and then again on July 13th. Is this normal? Or is it a mistake and I should get my money back, since I have paid a total of £64.98 in less than a week time? Thank you for you...
Hello I completed the switch via money saving expert website. I was sent an email to verify email address which i did. The original email pure planet sent to me was on 12 June. My energy supply is still with the old supplier? What is happening, can anybody tell me? Thanks
I had emails which went into a huge black hole in my email account- can only be found in a search…… So I have ‘allegedly’ missed some deadlines which I can do nothing about now - Can’t find out if I’m in switching or not. Should be but in limbo….. Need some confirmation either way. Please…..
How does a gas reading showing month usage as 5 units convert to 156kwh
Good morning, Before the lockdown I applied to have smart meters fitted at my apartment. I was just wondering if you could update me on the progress. Many thanks. David Young
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
