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I had emails which went into a huge black hole in my email account- can only be found in a search…… So I have ‘allegedly’ missed some deadlines which I can do nothing about now - Can’t find out if I’m in switching or not. Should be but in limbo….. Need some confirmation either way. Please…..
Hi everyone This month we’re running a Pure Planet Community Q&A with our co-founder and CEO Andrew Ralston. This is the third Q&A that Andrew’s taken part in. Looks like it’s becoming an annual event! You can ask Andrew pretty much anything you want about Pure Planet, about renewable en...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
Hi So we’ve just completed a change to PP, from Ovo, who we’ve been with for many years. I’ve been very surprised to be asked to provide a meter reading and only just read up about, as a result, the different generations of ‘smart’ meters. We have a smart meter that was installed years ago by Ovo...
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
Hi everyone Exciting news! We’re looking for Pure Planet Community Members to join our new electric vehicle (EV) pilot. We’ve had lots of feedback and some great discussions about what Pure Planet, as a digital-first renewable energy supplier, could offer EV drivers. We’re now ready to start...
Hi everyone, and welcome to the first Community photo challenge in our new Community home! @Bev ‘s fantastic snap of “nans field” saw her winning June’s challenge, nice one! You can check out the winning photo here. She’s chosen July’s theme to be Gardens - now we just need to hope for some sun...
So, just for fun, I’m interested to know how long individuals spend in the shower?!
In the process of switching and I've been sent a verification e-mail. This then asks for my bank account details for the DD but I’ve supplied these already!
Hello I completed the switch via money saving expert website. I was sent an email to verify email address which i did. The original email pure planet sent to me was on 12 June. My energy supply is still with the old supplier? What is happening, can anybody tell me? Thanks
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
I have had an email from pp saying my current supplier has blocked the switch and pp was cancelling my switch as a result. I then get another email from pp saying its all going fine and that I will receive an email shortly to ask for meter readings, that email has never arrived. I need to know what’...
After three months of trying to switch away from Pure Planet, it looks like I finally have. I haven’t been sent a final bill but I also don’t have the same app functions as before - I cannot access any account information nor use the wattbot. I’ve now been paying Pure Planet AND my new supplier for...
My smart meter installation yesterday did not work the gas is not working and your engineer left a note in the gas box stating it is faulty but didn't even mention it to me. My monitor does not work either- and the telephone numbers that PP gave me to call if there is an issue do not work.This is a...
Good morning, I have just received notification from my bank that a direct debit has been set up with you, however I have not authorised any switch from EDF as I only have a pre-payment electric key for when I need to top up every so often. Therefore I would like you to cancel the direct deb...
why do I owe you nearly £500
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