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Here’s my situation: I applied to switch both Gas and Electricity with dual fuel discount. Gas supply switch is proceeding fine, but Electricity supply switch has been blocked (Gas and Electricity accounts both in credit, billed at the same time etc., no discernible reason why one should go through...
Currently it takes you to Sage, a third party payment provider. Make it easy and more secure, add Apple Pay into the app.PS. Can’t see the ideas board in the Section drop down so dumped the idea here.
Button just moves a little when tappedSeems suspicious that the developers suspect the button might not work given the cop out message beneath it. Surely it’s not that hard to make a link to a URL work?
Spotted in yesterday's Sunday Times:Homeowners will use more gas and electricity this winter as more people work from home, using the heating for much longer periods.Home working is set to increase energy bills by about £107, according to an estimate by the comparison firm Energyhelpline. This adds...
Anyone know how to get in touch with a human, thinking of leaving and whatbot can give me an answer
I am a fairly new PP Customer. In August and September of this year I was able to input my gas and electric meter readings via the app however in October and November it will only let me input the gas meter readings not electric, why is this?Is there a Customer Services Team I can contact? If so how...
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
Pure Futures is looking for some community members to provide feedback on some exciting new concepts for our app. We’re working on some prototypes which we’re planning to bring to your Pure Planet account in the future and we need your help!There are three opportunities to get involved - two short o...
New fun thread, to simply ask any question you like! Clean of course, not too personal, just fun quick questions! Keep the answers short! Just a few words max. Hoping answers won’t clash, as it won’t really work, but something like this, for eg….…So Greta could start by asking : What size shoe do yo...
Hi, when are the installations of smart meters in Sussex likely to take place?
I had a smart meter installed by Pure Planet in October. I am now being asked to upload meter readings via the app. Why? I thought this was the purpose of a smart meter.
Just had a Smart meter installed, the electricity part isn’t working “Waiting for data” despite being right next to the meter. “Contact your supplier” say the installers. However I can’t get Watt bot to work so I’m stumped. Any advice from users who’ve had the same issue? What did you do?
I’m in the process of buying a house and will move in next year, hopefully. Right now, I’m with Bulb and have told them I’m moving out and severing my contract. In my new house, I believe British Gas supplies energy (electricity and gas, I think). I know I have to organise a contract with PP and it...
This is a tough one to write a single poll for hence there will have to be 3 polls.The first, this one, is for Dual Fuel users, How much Electricity do you use per year?The second poll, HERE will be for Dual Fuel users, how much GAS (kWh) do you use per year?and the third poll HERE will be for Sin...
Our gas cooker has blue and yellow flames do we need to be concerned.
Recently switched away from Pure Planet. No final bill and haven’t sent me the money they owe me. No way of contacting them. No phone number and no online contact. Once you cease to be a customer, you can’t even use the App. Attempting to login just sends you to a quote generator. Worst customer ser...
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