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Hello. You asked me to send my meter readings. My device only asked for gas meter readings, not electric. I thought I would send both to you at the same time. I have sent gas reading, please advise.
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
Hi everyoneA quick update on the latest goings-on with our Pure Planet EVs pilot.Since we shared some of the data from Members’ driving patterns we’ve started work behind the scenes on building some EV-specific services for you.We’re working on a tariff, of course, as well as partnerships for home c...
Hi I've just checked my tariffs and usage for this year and what I've found is total lie. I'm long enough with you to know how to send a meter reading, my usage is always lower than your estimates. But for some reason you ignoring this. Now you have charged me £150 more than my bill should be. And I...
Please can you help? My meter was replaced by Southern Gas Networks (SGN) on 25 August (as part of a general upgrade in our road). The meter reading is, of course, now different from when I joined Pure Planet. When I provide my reading to Pure Planet it says - of course - it is incorrect and is cont...
Can I be absolutely certain that my Smart Meter data will not be shared or used for marketing purposes?
I have a heated swimming pool. My energy consumption is much higher during the summer. Can Pure Planet accommodate this with an inverted payment scheme with higher debits during the summer?
How’s it going for everyone?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
Hey allhope everyone is well! Just wondering if I could get some advice on the fixed tariff. Been with PP for nearly a year now and absolutly love it, I have been looking into the fixed tariff and wondered if this means that the prices are fixed, so what we pay for the winter and summer months is fi...
I have just switched to PP. I have 'Secure' SMETS1 gas and electricity meters. Who do I contact to have these upgraded to SMETS2?
We moved into a property which we were told was already supplied by Pure Planet, but on trying to register (and we already have a PP account from when we lived in a previous property) we are told that the switch will take 17 days - as if PP are not already supplying the account. Any thoughts?Thanks
Hi, I was advised by the MSE website that if I switched to Pure Planet I would save £431 per year. As I am currently paying Bulb £2844 and Pure Planet are asking for £3116.67, that doesn't look like a saving to me. Can you explain, please?
I have received 2 emails upon leaving, the first one stated I owed money from a collection service ( I have never missed a payment) and the second one stated I was in credit on my final bill, can this be clarified please. I also accidentally cancelled my direct debit, how can this be rectified for p...
We just switched to over but we like a smart meter installed is this possible? And what’s your availability on install ?
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