We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
I was scheduled to have a smart meter installed just before lockdown. When are these installations scheduled to resume? The meter installation company has not provided me with an update.
For a bit of fun
Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!)
To keep things easy, let's go with posting only one word at a time
Let's start with...
According to this article, a top Kew Gardens scientist believes food packaging should include a label showing its carbon footprint - helping shed light on the supply chain of our food. An example he gives is the impact of soya and beef products;“Soya and beef are directly linked to losing the Amazo...
Hi, I’d like to stop the switch that I made from Shell Energy on August 3rd but have no option on your webpage. Can you please assist me in stopping this? I may have to move home and so your cancelation charges make switching potentially more expensive.Many thanks, Paul
I am trying to use “Wattbot” from my PC. I am indeed logged in to purepla.net.The published “FAQ” says this:‘You can ask him a question straight from your account - on your app, or when logged in at purepla.net. Go to help in your account (menu > ‘get help and support’) and tap on ‘Ask a questio...
So, what do people do or say that really make you cringe?! A few that spring to mind for me are………“Let’s wet the babies head” #chavtastic Public Displays of Affection or PDAs 🤮🤮🤮🤮#getaroom People who say “I think I just need a tonic from the doctor” The older generation say it a...
Hi, I swapped to pure planet and they told me the serial number of my electricity meter which was correct and when I goto meter readings it's showing the serial number as an old one. Can this please be checked. I attach photo.
The generation meter, which was installed with my solar PV system, says I've imported 8.11kWh from the grid and generated 205.24kWh from my PV panels from the 10th Jan to 9th Feb. My Jan bill said I imported 60kWh from the grid from the 2oth Jan to 22nd Jan using the smart meter installed by BG. My...
I hope you know your ABCs - it may come in handy for this game!
Let's start with the A - Z's of... girls' baby names?
The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course!
To kick things off...
The community has loads of useful information - use our search bar at the top of the every page to start off. We’ve got lots of FAQs too, covering popular topics such as reading your meter, managing payments, how to troubleshoot your smart meter, and much more. If you can’t find what you need - As...
My account opens as of today. I have a smart meter so I believe you can get opening readings from there. I did submit my electricity opening reading but the gas from my smart meter reader was stated in terms of kwh rather than units m3. Do you have the info you need from the smart meter?
I just submitted my meter readings for my first month, and received a notification that my electricity (day) and gas readings were lower than expected. They are above the opening readings. So … I tried to send photos of the meters to confirm the submitted readings are correct. After each photo, I re...
Smart Meter is alive but is continually reading zero. What do I do?
Was told by email that the switch happened yesterday but got an email from old supplier to say that electricity is in process of being switched. Why hasn't electricity been swapped at same time as the gas?
I am waiting months for PP to produce vouchers for a new member recommendation. How can they advertise doubling rewards when they fail to honour previous awards?
We’ve moved from our own house to a rental house.We still own our original house and hope to rent it soon. We are still paying for our pureplanet account here in the meantime.We now have to take the electricity account in this new house I’d like to continue with pureplanet There doesn’t seem to be a...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.