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Hi, Does anyone know how I can get a replacement IHD? Mine has completely stopped working despite trying new batteries, changing the supply cable. Thanks
My smart meters are not working or connecting to the internet
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
As the first of the live shows starts tonight, this is where you can discuss absolutely anything you like about Strictly . Feel free to choose your favourite couple, funniest Claudia moment ,or post pics of your favourite costume ,or dance . Anything you like.
How can I delay the connection date?
always says 'setting up your account” I have been with Pure Planet for months and just been asked for readings
When I switched I didn’t realise PP hid behind a poorly trained chatbot. I have SMETS2 meters fitted and for some reason PP can’t see the electricity meter. The gas is fine which is I’d as the Hub is attached to the electricity meter. I have checked the LED’s on the front of the hub and they are all...
With all the “challenging news” past & present, this online note made me laugh.
Hi everyone,We’re really excited to announce a new partnership with our friends at Hive. If you haven’t heard of them, Hive makes smart home devices you can control from your phone. They’re probably best known for Hive Active Heating, their smart thermostat that helps people heat their homes. Here’s...
Do you have a large fish tank, or a lizard who needs a heat lamp? Or even a tarantula that loves a heat mat? We’d love to hear about and see pics of your power-hungry pets! Maybe you have a cat who demands the radiators are on for that extra bit of warmth… whatever floats your pets’ boat! Smudge en...
Hi I'm the landlord of a property, my tenant is with Pure Planet. How do I arrange to have my meter moved to a different position - finding it very difficult to contact the correct company.Thanks
i just wanted to check when my swift will happen
I have a vacant house with no energy / gas usage but I can’t get meter readings at the moment. How do I deal with this? Should I guess the minimal usage to stop the high / inaccurate bills?
New fun thread, to simply ask any question you like! Clean of course, not too personal, just fun quick questions! Keep the answers short! Just a few words max. Hoping answers won’t clash, as it won’t really work, but something like this, for eg….…So Greta could start by asking : What size shoe do yo...
I have been trying to switch my Gas account on multiple occasions with no success and pure planet keeps cancelling the switch. I would appreciate a call back please.
Absolute nitemare of a site! How do I talk to a human and not a bot who hasn't a clue how to answer my query!?
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