We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
Hi Guys,Hoping you can assist. I'm trying to switch via MSE. I received an action verify email address to complete the switch from PP. Upon clicking to verify the switch I get an error page saying sorry you cannot login please click on most recent link. Does this mean the switch has been unsuccessfu...
I’ve just signed up to PP and saw a random post about membership fees so thought I’d take a look on here. It looks like the term “membership fee” confuses a lot of people, and I can see why.Why don’t they just call it a “standing charge”? My quote never mentioned a membership fee and included a very...
I have just installed a toilet underneath my staircase and I want to move the electricity meter with it current board within one metre. Can you please let me know when you can action it or if you can’t do it, can you advise me what to do please? Hope to hear from you soon. Collins Archie-Pearce
Can you remember the first film you ever went to see at the cinema, and did you enjoy it? The first film I remember seeing was 101 Dalmatians... but really I only remember that because I was allowed to eat milk chocolate buttons, a rare treat at the time.🤩I also remember it because the cinema was in...
Will it cost me more money to have a smart meter, is it worth it
I’ve just moved in, but pureplanet says they won’t bill me or switch me over for 17 days. Why can’t I back date the time I’ve already been here?
I am trying to get a quote from PP. However I get the following message, "Usage value must be at least 2000”, when inputting my yearly gas usage of 1021 kWh. How can I get an accurate quote, when I can’t get past this message?
Why are you asking me for a meter reading when you have recently installed a Smart Meter?
Hi How do i request a Smart Meter
Are you a keen gardener? Or someone who enjoys nature and the beautiful range of plants, flowers and animals around? I was thinking it’d be great to have a place to share gardening hints, tips & tricks, as well as any photos of gardening achievements and your favourite plants (how annoying is it wh...
How do I get someone from PP to contact me? Received my first bill, the readings do not match the ones I submitted. Unimpressed as they have used estimates after I submitted actuals within their requested timescale
I have an old SMETS1 smart meter (legacy Ovo). For a couple of years, my current provider (Bulb) was unable to read the meter automatically. However, since August, they started being able to take smart readings from the first generation directly. If I switch to PurePlanet will PP be able to do the s...
Hello. I had a smart meter fitted last year and it has never worked. The company that fitted it was coming out to fix it when Covid started so cancelled. They have tried to come out to fix it a couple of times but each time I have had to cancel at the last minute. Do you know their number so I can r...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
