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I'm moving to a newly purchased house this Friday and have pure planet switch set up however they say my supply wont start for 17days. With the current owners moving out and presumably cancelling their supply will o be left without electricity for all this time? I feel like there is confusion betwee...
Every month I get an email asking me to give my meter readings, it lands usually a week or so before they're actually due. However, they say it's due on *25th, but if I give the readings before that date, they will estimate up to the actual date?! Even though they say I can submit any time from the...
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
Hi All,We are on a budget, like many of you, and would like the monthly charges to be equal over the year.This has always been possible in the past until all suppliers changed this.Can we ask for a vote on this practice to force a change back to the equal monthly payments system?I am not able to set...
At last a poll that has nothing to do with the C word, but given what’s happened to budgets that isn’t strictly the case, so I won’t say that….(Don’t mention the war, I mentioned it once but I think I got away with it...)For the uninitiated (I don’t believe there are any but just in case) PP charge...
OK, it's that time of the year for rugby fans and others. So, who do you think will win the 2020 Six Nations?
Can I not change my payment to the same amount each month? The same amount each month will make it far easier to budget my money plus stop me paying a larger amount over winter when money is already stretched with Xmas approaching and January being a long month to payday.
I'm a little late to the New Year (new decade) resolution thing. But inspired by this great New Year poll from @Bev I've decided to be healthy and aim to walk at least 10,000 steps, briskly, per day. I'm not sure how true it is that 10k steps a day is good for you, but I figured it can't be bad f...
What’s the weather doing in your neck of the woods? We Brits love talking about the weather! A little thread whenever you want to comment on what the weathers up to! 🧤🧣
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
I switched over to Pure Planet a week ago and today the opening meter readings appeared in my account, however the in home display for my smart meter isn’t working. It just says waiting for data and keeps looping round in a demo mode flashing the LEDs etc. Can anyone tell me how long I can expect to...
I’ve read loads about smart meters. I can not find if I can book one on my account. Wish a human could tell me via phone I’ve wasted over an hour searching. Thank you
I’m a new PP member and I noted there were 2 DDIs set up. I figured an admin error, so waited for my payment to go out (23rd) and cancelled the unused one. Then I got an email from PP saying problem, DDI cancelled? Note payment is showing on my PP account and no DDI returned by my bank. Today, I...
Hi everyone, I moved into my flat on Septemebr 4th. I then went about getting set up with PP. I was told my existing supplier was British Gas. I just received a bill from British Gas for a sum of £92.33 covering 2 September to October 4th. I’m a bit confused… it was addressed to ’The Occupier’. Does...
New smart meter, stating lost network, can't find how to talk to anyone at pure planet
Please can someone get back to me as soon as possible. kind regardsfiona
My meter looks like this (used to have an EON smart meter). Can anyone help with how to take a reading as the smart meter has now stopped working?
Hi, I received my bill and when I go into balance and statements, right at the top it shows a higher balance than what I have paid for this months bill and then underneath it says credit. I am new to Pure Plant, please can someone explain what that means? Thanks!
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