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Find out why we may still be asking for your meter readings
Community member reviews smart tech
Welcome to the community
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
We have been with Pure Planet for a few months now. Our direct debit is just over £174 per month and our account is presently £565 in debit. I’m keen to learn if this is going down on a monthly basis but there is no one to ask. I need to understand how we have become such a high energy user since...
I recently moved house within Edinburgh. Via Chatbot I managed to get all the answers I needed once got through to Nick and Vicky. They were both extremely helpful.I moved because I had to, so they kindly credited me the exit fees they initially had to apply on my last bill at the previous place I r...
Hi everyone, we have some exciting news to share...Been wanting to add to your home security system, or just find out what your cat really gets up to while you’re out? Well now’s your chance! We’ve partnered with our friends at Hive to give away a Smart camera to one lucky winner Feeling lucky? All...
I am trying to get a quote but the 'Next' button after 'How much do you spend on energy a year?' selection isn't doing anything. Why would this be.
See this link and the pretty link beneath.The links are the same, but the pretty one has the #anchor stripped from the URL. This means you can’t link to the actual post within the topic!
https://www.moneysavingexpert.com/news/2021/01/green-network-energy-stops-trading---what-you-need-to-know/FYIStephen
If and when it becomes available, will you be having the COVID vaccination? Scientists are frantically working on producing a vaccination that will provide immunisation against the Corona virus, COVID 19.
How do I contact Pure Planet and give final meter readings?The instructions say from menu choose ‘Moving Out’ I don’t have that option!Instructions say to use ‘WhatBot’ to get help but WhatBot doesn’t exist on my PC or in the App.PLEASE someone tell me how I can contact Pure Planet to inform them th...
I have been asked to send copy of bill from previous supplier as there is a problem with meter number. I have not received any news since.
Woz’s recent ‘breakdown’ here No response | Community (purepla.net) got me thinking - not a good idea I know.1: Are we real, or is ‘The Community’ just WattBot’s attempt to appear ‘more human’?2: If ‘we are part of WattBot’ - is Woz’s ‘error’ deliberate to throw us off the scent?3: If ‘1’ and ‘2’ ar...
I switch from Scottish power on the 5th Jan, they have just sent me an estimated bill because you have only sent them my Gas meter reading. When I joined I sent both Gas and Electric readings to yourselves is it possible for you to send SP or myself the Electricity reading so I can settle me final b...
Hello,I was referred to Pure Planet but am cancelling the transfer because of the following:(1) I didn’t know there was a ‘membership fee’ - this seems strange, I’m paying monthly just to be a member?(2) the estimated cost for my first bill was around £55 whereas now I pay £38 with Symbio Please can...
Hi, I’m in the process of ‘possibly switching’ to pure planet. My quote was based on my renewal date of the 12th March. I have a email to confirm and process switch that will happen in 17 days. I want this to swap from the 12th March. I have downloaded the app to speak to a bot but I can’t access, h...
Hi, hope someone can help. I’m looking to get an EO pro charger installed for a Tesla which should be arriving soon. As it’s a company car, I’d need to see how much it takes so I can charge back the costs . I’ve seen other chargers pass do this but wanted to know specifically about the EO .or is thi...
I’m once again experiencing IHD problems (no data for several weeks), plus it appears that PP are not receiving smart readings, as their last record of a smart meter reading was 7th December. I posted a message to the team via Wattbot 9 days ago, but haven’t had any response.Anybody else having prob...
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