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I'm a vulnerable adult and wondered how to go about getting a smart meter so I don't have to struggle getting meter readings? I have a sse one at the moment and from my understanding these are no good because they are version 1 of something.
I’m not party to the communications but my understanding is that comparison websites (or at a minimum mse’s cheap energy site) tell switchers “YOUR SWITCH IS IN PROGRESS...”This is incorrect or at the very least ambiguous because the switch isn’t in progress until the customer completes the verifica...
Hi everyone, We’ve released a new version of your Pure Planet app and web account. It’s version 8.12.1 for iPhone, iPad and Android. Head to the App Store or Google Play to download the new app update! A few improvements…If we need a photo of your meter, we’ll make this clearer, sooner, when you’re...
Hi everyoneWe’ve got some exciting news to share with EV drivers and Pure Planet Members thinking about getting their first EV.Check out our new EV pages and tools on the Pure Planet website! A big thanks to community Members for helping us test this out over the last few months. Shout out to @Strut...
I recently moved house and sent you final dual readings. We are currently not renewing contract.I closed my Direct Debit but you owe me Repayment. What do I do. If you dont contact me I will have to register complaint with appropriate authority. ThanksChristine
i moved into charity and took responsibility on 17/09/2020. Now i need to put the details on my name to setup my account number so that in future i can pay the bills
I had a SM installed just over a month ago by PP but i’ve not yet received my remote display unit - is there a delay on sending these out ?
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I’ve been with Pure Planet since 2018 and have an early smart meter fitted. I have no Economy 7 meter so should be on one tariff. I can only supply one meter reading yet am constantly being given estimated readings for Day and Night readings. I would now like to have a full review of my account f...
I am a landlord. Can I use the same email address for all my accounts?
How can I find out if my smart meters are sending reading to PP
Hi I got an email saying my monthly payment would be reduced. I don’t want this to happen as I am working from home more and getting an EV. If anything it needs to increase. The button to click for energy review brings up a blank screen and the automated chat facility is useless and doesn’t answer m...
hi I have a old smart meter and I have asked on numerous occasions about a new one and you say it will be changed in 2020 so when can I expect it to be installed I have been with you for 18 months thanks .
I had smart meters installed a couple of months back but I'm still being asked to provide monthly meter readings. I thought this would do away with the need for readings.ThanksScott
Hi, Has anyone else got a problem with their smart meter not powering up. I've tried different power cables and batteries. If I need a new one, anyone know how I go about this?? Thanks
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