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A brief preface to my rant/ramble below. I’m a nearly new member (switch tomorrow) who has often been frustrated at the Pure Planet model of communication. I think it *can* work, and occasionally *does* work, but in the first few days as a switching customer, if you have a problem, it can be difficu...
My relative is 95 and is not online to get great deals on products so I do it. I have two email addresses which are linked and I use one for her and one for me to switch fuel. I have been trying to switch her from another supplier and switch me to another product with Pure Planet with out much su...
I have been emailed by Pure Planet to say my electric meter is not on the national database but my current supplier is saying it is. How do I switch? Who is correct?
In the process of switching to PP. The app won’t work on my phone so I need to access Wattbot online. If I go to https://purepla.net/support I can see “Hello. I'm WattBot, your digital assistant. Ask me anything! I'm backed up by our team of energy experts in Bath, who work Monday—Friday 9am—5....
HOW DO I CAONFIRM METER SEIAL NUMBERS ?? CANT SEE ANYWHERE AND I AM LOSING THE WILL TO LIVE !!
I received a message from PP informing me that i’ve got a new message from the team. i have clicked on the link but it is not leading me to any message. I did receive a call last week from PP week which at the time I felt was constructive and would appreciate another call to resolve the problem....
Is there any progress with this as I am in the process of switching to PP from Scottish Power and I want to make sure I can still claim.
As a new customer I am seriously unimpressed so far. Does it get better or should I cancel now? Irritations so far include: website and app are not intuitive and poorly designed, eg tick boxes virtually invisible, and eg I am lured to type in the wrong place so nothing happens (eg trying to work o...
Like most energy providers Pure Planet appears on price comparison websites, used by people who want to find the best tariff for them when switching energy suppliers. These are the different price comparison websites (PCWs) which we appear on: Money Supermarket (including Money Saving Expert), Com...
Hi everyoneI’ve got an update to share with you about the progress of our Pure Planet EV pilot. Thanks to the dozens of Members who have been helping us with the first phase of it, which was to help us understand EV drivers’ charging patterns better. Over the past few months you’ve been really sup...
Hi, I recently closed my account and gave my final meter reading. The final meter reading was the correct one but I only realised after that 2 previous readings were much higher than the final one. That is because I miss read and gave my neighbours meter readings for electricity. will this af...
I switched supplier with money saving expert club. I was sent a link for more information but i clicked on it once and needed to exit to get the further info. However now the link has expired and I can’t see how to process the switch.
I had to pay the debit after I closed the account and left my rented flat, so did so with a one-off payment. However, around two days later, they tried to charge my bank for the same amount of money, possibly because the one-off payment hadn’t been registered yet. Because there was no money in the a...
Hi i was meant to be switching over to you via the june mse offer. 16.6.20 received email welcome pack 22.6.20 email saying my current provider is blocking my gas switch to us. 23.6.20 email your switch is going smoothly and start supplying you on the 2nd july and you will be in touch in a week...
HI there, I submitted my bank details at point of sign up yet these have not been added to the account? Why would this be?
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