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My wife, Fiona, and I own an old Surrey cottage that dates back to 1846. Historically draughty and heated by an oil-fired boiler, the house was in need of renovation which, after a lengthy interaction with local planners, we commenced work on in May 2019. What made you decide to change your main s...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Is it just me or do more and more websites seem to be requiring cookies in order to view? I always block cookies, then unblock as and when really need to, which used to be quite rare. Nowadays, I’m finding I need to unblock them for almost every damn website . I actually don’t like unblocking,...
Hello I started a switch from MSE in early June (I have a confirmation email from MSE dated 10th June). Nothing since. Is the switch going ahead? Am I supposed to be doing somethign else at my end? Thanks
The first line of my address is incorrect how can I change it please.
Know this has been raised before, but can’t seem to find it, hence new thread, but if attaching more than two photos into a post, it freezes, and the only way out is to click DONE and start from scratch As my cooking posts often require more than two pics, could this little blip maybe be...
I am a massive crisp addict! All my life, and don’t think that’ll ever change, so was wondering....... Which are your favourite crisps? It’s soooo hard to pick just one, I know, and even harder to include them all, so sorry if missed off your favourite, but here goes........
I'm new to Pure Planet and am very impressed with everything I've seen so far. I have a friend who is registered blind and interested in changing suppliers, however the accessibility of their online account would be of prime importance. Are any customers able to tell me if the account management w...
Thinking of switching from my variable tariff to the new 12mth fixed term tariff but have a question about how it would work if my usage is either less or more than the projected usage used to calculate the initial fixed term tariff monthly direct debits. Will my DD be reviewed and changed at 6mths...
Just tried searching and discovered it’s case sensitive - why? Can this be changed?
Hi, I’m on my current supplier’s vulnerable customers scheme - i.e. if electricity cuts out in my home, the prioritise reconnecting it due to me needing to keep warm for health reasons. Does Pure Planet have a similar scheme I could join if I switched to them? If yes, how do I join it, and how do...
Hello I just moved into a new home supplied by Pure Planet and I need some assistance with reading my smart meter. Not being very tech savvy I am having difficulties viewing my account details on-line and on the app. Would really appreciate some guidance as to where I can submit my readings on-line...
You have asked me to supply one electricity meter reading and yet my smart meter gives two readings, one for day and one for night. As they are separate tarrifs, I'm reluctant to add them together.
I am relocating overseas and will be closing my account in the next 2 days. Can I refer the person who will be moving in? If so, can I get the £25 reward paid into my bank account?
Not sure but I think you have lost connection to my electricity smart meter. How do we check this?
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
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