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A brief preface to my rant/ramble below. I’m a nearly new member (switch tomorrow) who has often been frustrated at the Pure Planet model of communication. I think it *can* work, and occasionally *does* work, but in the first few days as a switching customer, if you have a problem, it can be difficu...
I haven’t used gas in any form today but my IHD was showing usage. Is this meaning I am being charged?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi everyone Exciting news! We’re looking for Pure Planet Community Members to join our new electric vehicle (EV) pilot. We’ve had lots of feedback and some great discussions about what Pure Planet, as a digital-first renewable energy supplier, could offer EV drivers. We’re now ready to start...
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
why do I owe you nearly £500
Hi everyone We’ve announced a new Pure Planet 100% Green Fixed tariff today with a summer special, and I wanted to tell you a little more about it here in the community. For a typical dual fuel Member using the Ofgem average of 2,900kWh of elec and 12,000kWh of gas a year, the new fixed tariff wil...
I enjoyed my first pub lunch today with a delicious pint. Abbot Ale never tasted so good! It was an odd distanced app-based experience with lots of space and a one-way system on the carpet. Haircut can wait! Have you been out yet for a beer?
Hi, I am having difficulty reading the new smart meter (installed as part of Pure Planet's pilot). It is a Landis+Gyr E470 type 5424 Smet 2 meter. Following the guidance on the website (https://community.purepla.net/content/297-do-l-need-to-send-meter-readings-with-a-smart-meter#ckb_start. Press...
Saw this on the BBC website this morning https://www.bbc.co.uk/news/business-53345845?intlink_from_url=https://www.bbc.co.uk/news/business/companies&link_location=live-reporting-story
I would like my direct debit to be the 15th of the month is that possible
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
I switched supplier with money saving expert club. I was sent a link for more information but i clicked on it once and needed to exit to get the further info. However now the link has expired and I can’t see how to process the switch.
In the process of switching to PP. The app won’t work on my phone so I need to access Wattbot online. If I go to https://purepla.net/support I can see “Hello. I'm WattBot, your digital assistant. Ask me anything! I'm backed up by our team of energy experts in Bath, who work Monday—Friday 9am—5....
I have been emailed by Pure Planet to say my electric meter is not on the national database but my current supplier is saying it is. How do I switch? Who is correct?
I have left pure planet and last I saw i had over £500 credit which is a ridiculous amount, when will this be paid back to my account
HOW DO I CAONFIRM METER SEIAL NUMBERS ?? CANT SEE ANYWHERE AND I AM LOSING THE WILL TO LIVE !!
As a new customer I am seriously unimpressed so far. Does it get better or should I cancel now? Irritations so far include: website and app are not intuitive and poorly designed, eg tick boxes virtually invisible, and eg I am lured to type in the wrong place so nothing happens (eg trying to work o...
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