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Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
Increasingly energy companies are offering other services and given that the Pure Planet co-founders have a background in telecoms, surely this represents an opportunity for Pure Planet to branch out and offer a wider range of services? I have very little interaction (by any communication method) w...
Hi After recommendation from money saving expert site I applied to switch to pure planet At that point I saw no mention that you needed to use an app to communicate with Pure I do not wish to depend on an app for something as important as my electricity supply let alone one which goes through a bot...
Hi, I am having difficulty reading the new smart meter (installed as part of Pure Planet's pilot). It is a Landis+Gyr E470 type 5424 Smet 2 meter. Following the guidance on the website (https://community.purepla.net/content/297-do-l-need-to-send-meter-readings-with-a-smart-meter#ckb_start. Press...
So, just for fun, I’m interested to know how long individuals spend in the shower?!
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Hi all, I am a complete novice to this method of communication via a mobile app and I have just completed my switch from “Shell Energy” today. The question I have is, “I generate Electricity through my Solar panels and noticed that they do not Pay Feed in Tariffs,” For me this is not good and...
I have just started the switch to pure planet but I have a smart meter with my old supplier will this be changed after the switch as I have found the smart meter very helpful
Have you seen the news that Britain will be home to the largest ever offshore wind turbines? Being built in the North Sea, each one can generate enough electricity for 16,000 homes and, all together, enough electricity to power 4.5 million homes (that’s with a combined installed capacity of up to 3...
I enjoyed my first pub lunch today with a delicious pint. Abbot Ale never tasted so good! It was an odd distanced app-based experience with lots of space and a one-way system on the carpet. Haircut can wait! Have you been out yet for a beer?
Hello I have just switched to PP, which has been my official provider since July 12. I was charged £32.49 on July 9, and then again on July 13th. Is this normal? Or is it a mistake and I should get my money back, since I have paid a total of £64.98 in less than a week time? Thank you for you...
Hello I completed the switch via money saving expert website. I was sent an email to verify email address which i did. The original email pure planet sent to me was on 12 June. My energy supply is still with the old supplier? What is happening, can anybody tell me? Thanks
I had emails which went into a huge black hole in my email account- can only be found in a search…… So I have ‘allegedly’ missed some deadlines which I can do nothing about now - Can’t find out if I’m in switching or not. Should be but in limbo….. Need some confirmation either way. Please…..
How does a gas reading showing month usage as 5 units convert to 156kwh
Good morning, Before the lockdown I applied to have smart meters fitted at my apartment. I was just wondering if you could update me on the progress. Many thanks. David Young
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
I have had an email from pp saying my current supplier has blocked the switch and pp was cancelling my switch as a result. I then get another email from pp saying its all going fine and that I will receive an email shortly to ask for meter readings, that email has never arrived. I need to know what’...
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