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I am new to Pure Planet and have SMETS2 meters from my previous supplier. My IHD no longer connects to them and I have raised this. Following an initial reply from Pure Planet my issue appears to be getting ignored. Is this customer service typical?
Sometimes, our lovely community buddies are conspicuous by their absence I notice two missing members, in particular. Not seen our Strutty nor our Dai in absolute weeks Hopefully this little thread might be useful if you want to tell others you won’t be around, or just if you want to ask after s...
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
Hi,I have just moved my energy supplies to Pure planet and prior to agreeing I checked if the Warm Home Discount Scheme could be used and I was informed in the information it was but I am not able to see it anywhere. I found another question in regards to this from 10 months ago where it said they c...
Hi allIt's August already! As we're all still 'staycationing' this summer we've got the ideal photo challenge for this month.The subject for August’s photo challenge is ‘Hometown Pride’ and there’s a bonus challenge of ‘long exposure’ if you want to stretch yourself! Thanks to @25 quid for this one...
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
Is it a necessity to have a SMART meter can they handle the fact I have solar panels generating electricity.
The community has loads of useful information - use our search bar at the top of the every page to start off. We’ve got lots of FAQs too, covering popular topics such as reading your meter, managing payments, how to troubleshoot your smart meter, and much more. If you can’t find what you need - As...
I assume the electricity meter is 100 Amps and trips out above that but can be reset. What capacity is the gas meter and what happens if it is overloaded?
I have just opted to switch to Pure Planet but the email link they sent to log into my account isn’t working (despite following the advice in the email) So now I am “in the process of switching” but can’t actually trigger the next stage of the process or access the chat on the app. Can I contact an...
Hi there, Silly question probably, but not something that has been clearly spelled out in all the trawling of sites and videos I’ve done in preparation for our EV delivery which is happening soon.We’re getting a newly car which has a type 2/ CCS plug, that says via CCS can charge at up to 100kW. So,...
I wondered if there is any news on this latest Government initiative and how it might work? The headlines make these big announcement and a few broad-brush details and then we are all left wondering exactly how it will work. Does anyone know any more, please?
My final gas statement from my previous supplier SSE has arrived but they took payment for my electricity this month.. why has one switched but not the other?
Hi. Moved into a pure planet home. Set up app as happy to stay with pure planet - feels like I am being treated as a switch customer, I can’t work out how to give the meter readings.
Have had no problems prior, but this month I was suddenly unable to send meter readings and had to login again. When I tried to login I kept getting sent in a circle backe to login details, link to login, login details, link to login etc. I am now fed up. Have tried to ask what bot but he is useless...
i recently had a smart meter installed but the engineer never “commissioned” it!? the meter works fine with clear and easy to use display but i have never been given any sort of gadget/panel with it? will pure planet be able to help me with this?
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