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I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
Hello allHow can I find out my Electricity and Gas useage (in kw) for the past 12 months?The app doesn’t tell me that, it only tells me for a particular month.Thanks
Your switch away is now complete for both your electricity and gas supplies
I've switched to pure planet but my gas provider is still active with sse. Also can I find out when I switched as I'm not sure that sse is charging me correctly. ThanksChris
Help and support will not send my reply to the adviser. So I am stuck. How do I get help?
switched to Pure Planet on 18th September 202. I opened the account with new gas and electricity metre readings. My old provider- EDF generated my closing bill apparently based on the metre readings which I provided to Pure Planet. However the metre reading which Pure Planet seems to have provided E...
I applied for the warm home discount 2 weeks ago, but no decision email has been sent yet. Just wondering if anyone else has received their decision?
Where can I get a copy of my last years gas and electricity usage on the Pure Planet site.
When I login on the web site I do not get the option to see saved quotes in order to continue my switch from MSE. All I can do is get a new quote which I do not want to do.I also cannot access the Chatbot to get help. The only time the bot helps me is during a new quote process.When I send a login e...
Dear PP, I am Landlord, for my sins. I had a tenant move out on 10/9. I have a closing meter reading. I was imformed the supplier was PP. I have had a new tenant move in on 15/10. I have an opening meter reading. I understand that I need to contact PP and for energy supplied between the above tenanc...
I am on the fixed monthly payments plan and wondered if that means my electricity usage is effectively unlimited? I am worried that I’ve committed to a contract but at the end of the 12 months I’ll get an extra bill because of going over a ‘set amount’ that I’m unaware of. not sure if this sounds si...
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