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Please could you help me cancel my switch during the cooling off period. I have no way of contacting customer services … there is no way of using the app to cancel ; don’t know their email adddress either ...
How do I get a smart meter installed?
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
So, what do people do or say that really make you cringe?! A few that spring to mind for me are………“Let’s wet the babies head” #chavtastic Public Displays of Affection or PDAs 🤮🤮🤮🤮#getaroom People who say “I think I just need a tonic from the doctor” The older generation say it a...
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
Hi allIt's August already! As we're all still 'staycationing' this summer we've got the ideal photo challenge for this month.The subject for August’s photo challenge is ‘Hometown Pride’ and there’s a bonus challenge of ‘long exposure’ if you want to stretch yourself! Thanks to @25 quid for this one...
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Hi everyone,Now the Covid-19 pandemic lockdown restrictions are beginning to ease, we’re able to start installing second generation smart meters again.We and our smart meter partners, Magnum Utilities, have been working to ensure that Members’ safety, and engineers’ safety, is the priority.Pure Plan...
We're having an EV charging point installed. The FAQ says to contact wattbot to get our isolation switch installed for the EV charging point. Wattbot just keeps referring me back to the FAQ though. Any idea how to get a date for this to happen?
I am going to cancel my switch as I have been unable to get a reply to my problem regarding having two gas meters
Need to alter gas supply pipe. Asked by SGN to provide peak hourly gas loads in kW along with the estimated annual consumption in kWh. Can anyone help with this?
Hi, I’m thinking of moving to Pure Planet due to the good prices and good reviews but I have a question before I can switch due to an unusual situation. Unfortunately I can’t find a way to contact Pure Planet directly until after I switch which is a bit of a problem…Anyway hopefully someone on here...
I just submitted my meter readings for my first month, and received a notification that my electricity (day) and gas readings were lower than expected. They are above the opening readings. So … I tried to send photos of the meters to confirm the submitted readings are correct. After each photo, I re...
I arranged via MoneySavingExpert to switch to Pure Planet.Unfortunately MSE has emailed me saying “We're afraid Pure Planet hasn't accepted your recent switch application.”Is that a definite refusal, or is there some problem I need to fix?
Following a visit last week from a Magnum engineer, I once again have a working iHD after several months without. I wish to enter my budget into the new IHD and thought I might try PP’s annual projections rather than my actual costs over the past 12 months (the former is easier to calculate).Our mo...
I just joined pure planet but essentially told of the monthly £13.34 a month membership
Tariff and usage doesn't allow you to compare or change to the fixed tariff. How do I do this please?
I had smart meters installed last week and the Geo Trio IHD does not work. It merely displays the text ‘Not commissioned’. I have tried using the bott to raise the problem and received a single reply to wait for 24 hours before getting back in contact. Five days and numerous emails to Pure Planet la...
In a space of 12 days by electricity has increased by 620kwh. This seems quite a large amount to me. Or is this to be expected.
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