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I switched to Pure Planet in September. My house has smart meters which were sending daily readings to my previous supplier, and I could view them on my account. I submitted a manual first reading to PP, which is understandable. But for October and now November PP is asking for manual readings. If I...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Why do I not get any response to my emails to Pure Planet ?
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
If you go tohttps://purepla.net/look-up-tariff?postcode=and the postcode entered is invalid, the retry button doesn’t take you back to enter another postcode.I was testing edge when I spotted this but it didn’t work on chrome either.
Profile question: is replies replies, or is it total posts?
Pure Futures is looking for some community members to provide feedback on some exciting new concepts for our app. We’re working on some prototypes which we’re planning to bring to your Pure Planet account in the future and we need your help!There are three opportunities to get involved - two short o...
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
I have tried the app on various devices and it will not open the ‘enter meter readings’ page. I get a server error and then it times out. How do I contact you to supply the readings?
I selected switch tariff and before confirming I went back to check my current monthly payments and now the switch tariff option is not available. How do I now switch? Thank you
HelloI sent a referral link to a friend yesterday but when they click on it, it says “That offer is no longer available”.Can someone please confirm this and help me?Thank you
I got this email so i tried to access the balance&payments using app everyday. But I can’t access. How can I check the balance?
Hello, I have recently moved home and closed my PP account at my old property. At the time I received an email telling me that if I switch my new property to PP within 3 months I will receive a refund of the PP exit fees and a £25 reward for switching.The instructions in the email: I have now starte...
I have recently joined PP, and I have a 2nd generation smart meter. Why am I being asked for monthly meter readings?
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