We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
I am unable to log in as I'm told "email is invalid". Im going round in circles... failed login, sent link, still not able to log in" I've tried copying to browser, using web version, the app.... The address im putting in is correct!
I downloaded the app to my phone and it tells me my email address is invalid, although I have used the website on my PC. I’ve had message contact with the community team who say they cannot help me with account details. It was very hard to find the WattBott. I’m really disappointed about all this-...
I thought I had joined Pure Planet on the 25/07/20 and I got my welcome pack and you had all my bank details and said how much the monthly payments would be but now it appears I am still with my old supplier. I joined after seeing you on MSE.com. HELP
]I have tried to get hold of somebody at pureplanet for over a week with no success?? How can I speak to somebody? Asap
I understand the warm home discount will be opening shortly and members can find out further details in the members area, but I have not yet joined pure planet so I can't access it Can someone please share the terms for eligibility in this years warm home discount?Thanks
For a bit of fun
Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!)
To keep things easy, let's go with posting only one word at a time
Let's start with...
Hi, I am a new customer who’s switch to PP seems to have gone very smoothly, so far. I referred a friend to join and we have both been promised a voucher once she’s signed up and paid her first instalment. Great!The person I referred (Mary) received the invite email, got a quote, signed up and was t...
Hello Community! Emergency!! I have a gas leak - I called Pure Planets emergency gas number and they said I need to contact your customer service number only you don't have one. I need someone to change my gas meter as that's where the leak is. I don't know how else to contact you. I'm safe as t...
What do you think of this idea?
Hi everyoneWe’ve got some exciting news to share with EV drivers and Pure Planet Members thinking about getting their first EV.Check out our new EV pages and tools on the Pure Planet website! A big thanks to community Members for helping us test this out over the last few months. Shout out to @Strut...
Hi There I am new to Pure Planet and I am wondering when I can expect a smart meter to be installed. I am near Durham.ThanksGary
Hi I have Secure liberty 100 electricity meter and a EG4v 19 Gas meter. My current supplier, Bulb, recently ( 3 weeks ago) enabled remote meter readings and the IHD, even though OVO had installed it sometime ago. I’m switching to Pureplanet. Will you also be able to do remote readings?
going straight to get a quote , I’m going round in circles
I have just moved into a new house that's energy provider is Pure Planet. When I went to set up an account with them however it says it will take 17 days to switch but I dont understand why there will be a switch as Pure planet is the current provider. I only want to set up this account so I can swi...
What do I need to do to get a new smart meter fitted from Pure Planet please?
Does the Pipit 500 work on Pure Planet? Is it SMETS 1 or 2?
Hi I am still waiting for the refund from my account after I switched suppliers
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.