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Hi everyone, and welcome to the first Community photo challenge in our new Community home! @Bev ‘s fantastic snap of “nans field” saw her winning June’s challenge, nice one! You can check out the winning photo here. She’s chosen July’s theme to be Gardens - now we just need to hope for some sun...
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Hi everyone We’ve announced a new Pure Planet 100% Green Fixed tariff today with a summer special, and I wanted to tell you a little more about it here in the community. For a typical dual fuel Member using the Ofgem average of 2,900kWh of elec and 12,000kWh of gas a year, the new fixed tariff wil...
I switched to PP today via MoneySuperMarket. The MSM application form tells me I am agreeing to PP’s T&Cs, with a link to Version 2.8. On the PP website, I then had to read and agree to Version 2.9 to continue with the switch. PP then sent me Version 2.8 with my Welcome Pack by email. When I...
£46 saving for me. Seems worth a click. I doubt PP will undercut their own tariff...
Hi, I started a switch yesterday via MSE. I downloaded the app, and clicked switch. IT then offered a quote. I hit cancel, thinking it would drop me back to the start page, but it seems to have cancelled my switch. Can you help please? Thanks, Dave
I have been emailed by Pure Planet to say my electric meter is not on the national database but my current supplier is saying it is. How do I switch? Who is correct?
My relative is 95 and is not online to get great deals on products so I do it. I have two email addresses which are linked and I use one for her and one for me to switch fuel. I have been trying to switch her from another supplier and switch me to another product with Pure Planet with out much su...
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
I see I have to upgrade before I can use the App again. Your choice, fair enough. However this screen has two buttons. Neither do anything, so what’s the point of having them? Same on iPhone and iPad. I’d have thought one would take me to the App store, but what might have changed that makes check...
I have left pure planet and last I saw i had over £500 credit which is a ridiculous amount, when will this be paid back to my account
In the process of switching to PP. The app won’t work on my phone so I need to access Wattbot online. If I go to https://purepla.net/support I can see “Hello. I'm WattBot, your digital assistant. Ask me anything! I'm backed up by our team of energy experts in Bath, who work Monday—Friday 9am—5....
HOW DO I CAONFIRM METER SEIAL NUMBERS ?? CANT SEE ANYWHERE AND I AM LOSING THE WILL TO LIVE !!
As a new customer I am seriously unimpressed so far. Does it get better or should I cancel now? Irritations so far include: website and app are not intuitive and poorly designed, eg tick boxes virtually invisible, and eg I am lured to type in the wrong place so nothing happens (eg trying to work o...
Hi, I recently closed my account and gave my final meter reading. The final meter reading was the correct one but I only realised after that 2 previous readings were much higher than the final one. That is because I miss read and gave my neighbours meter readings for electricity. will this af...
I switched supplier with money saving expert club. I was sent a link for more information but i clicked on it once and needed to exit to get the further info. However now the link has expired and I can’t see how to process the switch.
I had to pay the debit after I closed the account and left my rented flat, so did so with a one-off payment. However, around two days later, they tried to charge my bank for the same amount of money, possibly because the one-off payment hadn’t been registered yet. Because there was no money in the a...
Hi i was meant to be switching over to you via the june mse offer. 16.6.20 received email welcome pack 22.6.20 email saying my current provider is blocking my gas switch to us. 23.6.20 email your switch is going smoothly and start supplying you on the 2nd july and you will be in touch in a week...
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