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Hi everyoneA quick update on the latest goings-on with our Pure Planet EVs pilot.Since we shared some of the data from Members’ driving patterns we’ve started work behind the scenes on building some EV-specific services for you.We’re working on a tariff, of course, as well as partnerships for home c...
Does the Pipit 500 work on Pure Planet? Is it SMETS 1 or 2?
I had a smart meter install on the 3rd March 2020 - both gas and electric smart meters couldn’t connect via WAN to register with PurePlanet, and IHD showed ‘Not Commissioned’.Right now, I can’t get a reading from the Gas meter. Electric meter looks OK - and IHD still same.How do I get this fixed ? I...
The community has loads of useful information - use our search bar at the top of the every page to start off. We’ve got lots of FAQs too, covering popular topics such as reading your meter, managing payments, how to troubleshoot your smart meter, and much more. If you can’t find what you need - As...
I have just switched to PP. I have 'Secure' SMETS1 gas and electricity meters. Who do I contact to have these upgraded to SMETS2?
Well here we go, 4 years after voting for brexit i am moving to germany. Yes i know how ironic. Step one of this crazy new life. If your entire life wont fit in a car then you have too much shit. Let the journey begin i will keep popping in to see how its going. Good luck Mavis1 formally known as...
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
Hi I am still waiting for the refund from my account after I switched suppliers
How’s it going for everyone?
Hello. You asked me to send my meter readings. My device only asked for gas meter readings, not electric. I thought I would send both to you at the same time. I have sent gas reading, please advise.
Can I be absolutely certain that my Smart Meter data will not be shared or used for marketing purposes?
Hey allhope everyone is well! Just wondering if I could get some advice on the fixed tariff. Been with PP for nearly a year now and absolutly love it, I have been looking into the fixed tariff and wondered if this means that the prices are fixed, so what we pay for the winter and summer months is fi...
We moved into a property which we were told was already supplied by Pure Planet, but on trying to register (and we already have a PP account from when we lived in a previous property) we are told that the switch will take 17 days - as if PP are not already supplying the account. Any thoughts?Thanks
Hi, I was advised by the MSE website that if I switched to Pure Planet I would save £431 per year. As I am currently paying Bulb £2844 and Pure Planet are asking for £3116.67, that doesn't look like a saving to me. Can you explain, please?
I have received 2 emails upon leaving, the first one stated I owed money from a collection service ( I have never missed a payment) and the second one stated I was in credit on my final bill, can this be clarified please. I also accidentally cancelled my direct debit, how can this be rectified for p...
Hello. I am looking to Pure Planet for electricity (only, there is no gas supply) in our new home. I have been told that the house has "Economy 10" but can't find anything helpful about this, and so don't understand how to deal with it in relation to moving to a new supplier. All references are to...
I havent had any money taken from my account I was supposed to on 6th September.
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