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Why can I not see my bills etc on my online account??
Hi So we’ve just completed a change to PP, from Ovo, who we’ve been with for many years. I’ve been very surprised to be asked to provide a meter reading and only just read up about, as a result, the different generations of ‘smart’ meters. We have a smart meter that was installed years ago by Ovo...
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
I enjoyed my first pub lunch today with a delicious pint. Abbot Ale never tasted so good! It was an odd distanced app-based experience with lots of space and a one-way system on the carpet. Haircut can wait! Have you been out yet for a beer?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
I’m not sure what @Jon1 is up to this morning, but this has made me smile Guessing badge notifications will calm down soon. Apologies if anyone’s been inundated with automated messages about new badges
I don’t see all the details about how my Gas usage is calculated. There’s an example, but why not do like EDF do and show the actual figures instead of the example?
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
I have had an email from pp saying my current supplier has blocked the switch and pp was cancelling my switch as a result. I then get another email from pp saying its all going fine and that I will receive an email shortly to ask for meter readings, that email has never arrived. I need to know what’...
After three months of trying to switch away from Pure Planet, it looks like I finally have. I haven’t been sent a final bill but I also don’t have the same app functions as before - I cannot access any account information nor use the wattbot. I’ve now been paying Pure Planet AND my new supplier for...
My smart meter installation yesterday did not work the gas is not working and your engineer left a note in the gas box stating it is faulty but didn't even mention it to me. My monitor does not work either- and the telephone numbers that PP gave me to call if there is an issue do not work.This is a...
Good morning, I have just received notification from my bank that a direct debit has been set up with you, however I have not authorised any switch from EDF as I only have a pre-payment electric key for when I need to top up every so often. Therefore I would like you to cancel the direct deb...
why do I owe you nearly £500
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
I switched supplier with money saving expert club. I was sent a link for more information but i clicked on it once and needed to exit to get the further info. However now the link has expired and I can’t see how to process the switch.
In the process of switching to PP. The app won’t work on my phone so I need to access Wattbot online. If I go to https://purepla.net/support I can see “Hello. I'm WattBot, your digital assistant. Ask me anything! I'm backed up by our team of energy experts in Bath, who work Monday—Friday 9am—5....
I have been emailed by Pure Planet to say my electric meter is not on the national database but my current supplier is saying it is. How do I switch? Who is correct?
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