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The question is as in the title! If this has already been addressed. Feel free to give the appropriate link.
I am trying to get a quote from PP. However I get the following message, "Usage value must be at least 2000”, when inputting my yearly gas usage of 1021 kWh. How can I get an accurate quote, when I can’t get past this message?
A didgeridoo, a sweater comb, (fake) fur-lined crocs…These are just some of the answers the PP team have come back with, when asked what’s the most ridiculous thing we’ve ever bought. My answer would have to be a pillow with my friend’s face on, accompanied by marshmallows with my friend’s face on,...
I had a smart meter install on the 3rd March 2020 - both gas and electric smart meters couldn’t connect via WAN to register with PurePlanet, and IHD showed ‘Not Commissioned’.Right now, I can’t get a reading from the Gas meter. Electric meter looks OK - and IHD still same.How do I get this fixed ? I...
I had smart meters installed a couple of months back but I'm still being asked to provide monthly meter readings. I thought this would do away with the need for readings.ThanksScott
Hi guys. Just moved into a new place but the old supply contract has run out with OVO. If I switch takes a few weeks, how will I be charged in the interim?
My mobile signal is too weak to have a smart meter. Can it be connected to my internet which is very strong ?
Am trying to enter the meter reading for Electricity and “Next” button doesnt seem to get activated after entering the readingThe problem is in both, app and websiteGas reading went through fine
Hi, ever since switching to Pure Planet my IHD reads lost connection / waiting for current data. Have tried moving closer to meter / switching on and off. I have 2nd gen metering.Any ideas how I can get my IHD working with Pure Planet..?
Hi, we were in a student house in Bournemouth for 12 months which we have recently left. Throughout the tenancy we had been paying roughly £98 per month (Oct-March) and roughly £66 (April-September) which totals to roughly £980 which sounds about right based off what I’ve seen for a yearly energy bi...
As away cannot give opening meter readings until 1 day after due
Hi I got an email saying my monthly payment would be reduced. I don’t want this to happen as I am working from home more and getting an EV. If anything it needs to increase. The button to click for energy review brings up a blank screen and the automated chat facility is useless and doesn’t answer m...
I'm a vulnerable adult and wondered how to go about getting a smart meter so I don't have to struggle getting meter readings? I have a sse one at the moment and from my understanding these are no good because they are version 1 of something.
Hi, Has anyone else got a problem with their smart meter not powering up. I've tried different power cables and batteries. If I need a new one, anyone know how I go about this?? Thanks
Had the Smart meters installed 3 September still waiting for the Display to be rectified so that it reads presently stating Not Commissioned, previously contacted you but again no response, not too happy with the poor service.PLEASE ADVISE
I’ve been with Pure Planet since 2018 and have an early smart meter fitted. I have no Economy 7 meter so should be on one tariff. I can only supply one meter reading yet am constantly being given estimated readings for Day and Night readings. I would now like to have a full review of my account f...
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