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hello on my final bill I should have paid £ 3.49, but pure planet charge me with direct debit £ 63.85 what's going on? 13 Leabourne Roadca2 4qlCarlisle
Hi, I have reported this problem - see below, but all I got was a silly email saying power off/on, plug in near box etc etc. Anyway tried all that and it is not fixed. It then said try Whatbot or something like that on the account - there is no Whatbot, So The problem:- The Gas link seems to work,...
Ihd still “waiting for data” and showing system code 28-1. It’s been like this since installation in early October. Any ideas on how to fix?
Hi everyone,Now the Covid-19 pandemic lockdown restrictions are beginning to ease, we’re able to start installing second generation smart meters again.We and our smart meter partners, Magnum Utilities, have been working to ensure that Members’ safety, and engineers’ safety, is the priority.Pure Plan...
The opening meter reading for gas is in the region of 150 unit out. I sent in meter photo to confirm but I didn’t notice the error till my old supplier changed my closing statement and requested another £45. I is fairly obvious it is wrong as 12 days after the switch my gas smart meter (thank God th...
My smart meters are not working or connecting to the internet
I cannot see the option to Cancel my switch. I had cancelled my switch a few weeks back and i still got an email that my switch away from pure planet is complete!! Can some one help me?
Hi everyoneWe’ve got some exciting news to share with EV drivers and Pure Planet Members thinking about getting their first EV.Check out our new EV pages and tools on the Pure Planet website! A big thanks to community Members for helping us test this out over the last few months. Shout out to @Strut...
I really would like you to improve the usage graphics on your app so that I could see annual comparisons of usage say in the form of a bar chart by month this year compared to last year.
Hi everyone,We’re really excited to announce a new partnership with our friends at Hive. If you haven’t heard of them, Hive makes smart home devices you can control from your phone. They’re probably best known for Hive Active Heating, their smart thermostat that helps people heat their homes. Here’s...
Our electricity meter is very old and we can never get a ‘true’ reading. We have asked family and neighbours for help, even a local electrician, but none of them seem able to help! We are desperately in need of a Smart Meter. We need a true reading and are very concerned we’re going to end up wit...
When I switched I didn’t realise PP hid behind a poorly trained chatbot. I have SMETS2 meters fitted and for some reason PP can’t see the electricity meter. The gas is fine which is I’d as the Hub is attached to the electricity meter. I have checked the LED’s on the front of the hub and they are all...
Hi, Does anyone know how I can get a replacement IHD? Mine has completely stopped working despite trying new batteries, changing the supply cable. Thanks
How can I delay the connection date?
always says 'setting up your account” I have been with Pure Planet for months and just been asked for readings
i just wanted to check when my swift will happen
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