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British Gas installed a 2nd generation smart meter. Now we have switched to you it appears to be not working correctly as the daily readings for gas and electric are very high. For example £12per day for electric when nothing is in use other than items on standby. What do we do from now?
What's the point of a smart meter..To point out the meters both work BUT ONLY gas is working on the customer in house display I'm getting statements and invoices on my gas and electric meter readings, done via the smart meters fitted.…So I get a bill PP stating we take a little more in summer and li...
Welcome to the Pure Planet community! Great to have you with us. We’re Marc and Nataly, the community managers. This is Marc. MarcAnd this is Nat. NatalyThis is Marc's cat, Jez. JezebelAnd this is Nataly’s cat, Smudge. SmudgeWe both seem to like cats! Marc also likes coffee and tea, trying to e...
Hi everyone and welcome to December’s Community photo challenge! November’s ‘Autumn’ photo challenge saw lots of beautiful and varied entries - ranging from Autumn leaves, to horses in the field, to bubbles! Shout out to @David j for not one but two lots of Autumn photos receiving lots of love. Chec...
Sometimes, our lovely community buddies are conspicuous by their absence I notice two missing members, in particular. Not seen our Strutty nor our Dai in absolute weeks Hopefully this little thread might be useful if you want to tell others you won’t be around, or just if you want to ask after s...
Hi i moved into my new house yesterday (02/12/20) which is currently supplied by pure planet. I am staying with my current providers so wish to cancel pure planet. How do I do this as can’t see any contact information. Thanksalison
Help with my Diploma work. I have chosen your company as I really like your work environment. I have to do PESTLE analysis on your company and renewable energy and impact of the PESTLE on your reward environment. Is there any chance to help with this topic please as I’m a bit lost? Many thanks. Pete...
Pp has charged me 253 for a month for gas and electric, when we work everyday and barely have the heating on. Gas was 195 this month and using 6690kw in one month is what some people I've spoke to use in 6 months!! We've had a gas engineer out so it's not our gas meter. They also have put my meter r...
Hello. I just have a concern regarding the amount balance on my account. I have already sent the actual meter readings for the opening reading which was last July 18. I still haven’t received any feedback regarding this matter since and it has been ages. I need a reply soon since one of my housemate...
I have moved into a new flat and the rental agent tells me that it’s normal that I have 2 meters - one for most electricity and one for heating/hot water. I am receiving bills from 2 companies. I asked PP if I could combine them and pay for both together but they say the national database only has o...
My mum referred me but the link did not work while I was signing up. I was hoping to use her referral code now that we are signed up, as I tried many times to do so prior. Any help would be appreciated!
I’ve been with Pure Planet for two years now for my electricity (variable tariff) and now I’d like to switch my gas supply over as well, and put both on a fixed tariff..However, I can’t find a way of doing this via the site or the app. Can anyone offer any guidance?Cheers.
Anyone else at a wits end with this company. My latest statement hits me out of the blue via email stating: It may look a little different because it covers more than one month. This might be because: we’ve recently resolved a reading dispute, which corrected your opening reading; your new reading s...
I’ve been trying to submit my initial meter reading but once I get to the submit reading button nothing happens. I am gradually filling up my inbox with Pure Planet Action e-mails but there is no reaction to my actions.
Hi, does anyone know how long from applying - acceptance then account being credited with WHD takes? I live in a very old house and only have storage heaters, can’t afford to run them all winter.
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