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l’m no longer a customer but my final bill was estimated and I have been overcharged.I can no longer log in and access my account…My new supplier has stated that the figures I gave them are lower than Pureplanets reading so they are investigating, meanwhile, I am out of pocket by about £100How do I...
The new referral system might be smoother in many regards. However, it is unacceptable that I am forced to confirm my details with a third party gift company to get my promised reward. I am not the product and will resist your attempts to sell my data. You’re not Google. Stop harvesting my data! S...
I'm getting demands for payments from my last supplier since you recently opened a dispute with them. The dispute was over the fact they had overcharged me for using drastically more energy than I had actually used.I should be getting a refund if anything instead they are saying I have to pay more a...
Does anyone else find it massively frustrating that you can't physically speak to a human being to discuss an issue?
How do I pay a years bill up front so I don't have to pay monthly direct debit please?
i love the autumn, but its the time of year when the heating goes back on!
Hi Guys, Hope you're all well. I've been delayed putting this on due to the lurgy but back in full force. The ideas board liked the idea of a thread for ethical companies so thought I'd better get my butt in gear and start it off with a couple of recommendations. I came across Ethical Superstore...
Hello I have just switched to Pure Planet from Bulb and have an existing SMETS2 smart meter which Bulb installed earlier this year. I presume this is compatible with Pure Planet but they've asked me to submit a meter reading. Why, and how can I ensure they are getting readings from this meter automa...
Sometimes, our lovely community buddies are conspicuous by their absence I notice two missing members, in particular. Not seen our Strutty nor our Dai in absolute weeks Hopefully this little thread might be useful if you want to tell others you won’t be around, or just if you want to ask after s...
I am trying to order a Hive smart thermostat, have clicked on the Pure Planet Community link, put in the activation code for the 15% discount and it doesn't work. What to do? Also not much help on the link about installation - just mention of £70. Richard
Hi, I'm on a SMETS2 smart meter. My previous supplier allowed me to view my gas and electric usage on their app and website for the year/month/week/day. Does PP offer anything like that or am I stuck with my IHD and a spreadsheet? I'm doing a smart(ish) home setup with granular configuration for hea...
How do I know my electric comes from wind, water and sunshine? In this world of fake news, where's the proof of this?
I would like my meter assessed how do I go about it.
Does anyone know how to get an appointment to have smart meters installed?
My last payment by direct debit was approx. £117 and this month my direct debit has increased to £176. Why is this when my account overall is in credit ?
i am trying to enter my first meter readings. i haven't got the app so trying to do from safari browser. however when i click the login link (from your latest email) or when i go directly to login page from browser the page just appears as blank. you are emailing telling me this is the last chance t...
I’m a new PP member and I noted there were 2 DDIs set up. I figured an admin error, so waited for my payment to go out (23rd) and cancelled the unused one. Then I got an email from PP saying problem, DDI cancelled? Note payment is showing on my PP account and no DDI returned by my bank. Today, I...
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