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switched to Pure Planet on 18th September 202. I opened the account with new gas and electricity metre readings. My old provider- EDF generated my closing bill apparently based on the metre readings which I provided to Pure Planet. However the metre reading which Pure Planet seems to have provided E...
Latest info from Which magazine:"The government has quietly extended the deadline for all first-generation meters to be fixed by a full year – from the end of 2020 to the end of 2021."Around 4.1m smart meters in homes were being used in dumb mode on 30 June, although customers switching is just one...
New fun thread, to simply ask any question you like! Clean of course, not too personal, just fun quick questions! Keep the answers short! Just a few words max. Hoping answers won’t clash, as it won’t really work, but something like this, for eg….…So Greta could start by asking : What size shoe do yo...
Cannot enter meter reading (says too many digits). I have now send messages via Wattbott for more than a week. What can I do now? Nobody is replying. I started regretting switching to Pure Planet
I’ve just joined PP and happy to see that you are doing 100% carbon gas offset. Not many suppliers do that! I am very keen to get a smart meter for my gas and electric. How long does it normally take for a new member to get one installed? I am based in Reading. thanks harry
Hi there can u tell me how to apply warm home discount scheme please
I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
Where can I get a copy of my last years gas and electricity usage on the Pure Planet site.
I've switched to pure planet but my gas provider is still active with sse. Also can I find out when I switched as I'm not sure that sse is charging me correctly. ThanksChris
It’s finally happened.My aged iPhone 6S Plus which has served me so well for five years is…. nearly dead. It’s dying, or possibly having a sleep.Apple Pay doesn’t work anymore. The very nice young man at the Apple store in Bath couldn’t fix it yesterday. Several resets were tried. He says the hardwa...
I need to move my supply from the back wall of the property to a side wall. UK Power networks couldn’t be more helpful, and have given me a site visit date, estimate and time to completion of the works all within 24 hours, which is impressive. Now I need to get PP to attend on the afternoon of the d...
When I login on the web site I do not get the option to see saved quotes in order to continue my switch from MSE. All I can do is get a new quote which I do not want to do.I also cannot access the Chatbot to get help. The only time the bot helps me is during a new quote process.When I send a login e...
Dear PP, I am Landlord, for my sins. I had a tenant move out on 10/9. I have a closing meter reading. I was imformed the supplier was PP. I have had a new tenant move in on 15/10. I have an opening meter reading. I understand that I need to contact PP and for energy supplied between the above tenanc...
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