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I’m fairly new to PP and using desktop only, not mobile app. I’m logged in on https://community.purepla.net/topic/new at the moment. In another window I’m logged in on https://purepla.net/app If I click More and then click Help & Support I can’t get onto Wattbot. Ho do I navigate to Wattbot?
Hi everyone, and welcome to the first Community photo challenge in our new Community home! @Bev ‘s fantastic snap of “nans field” saw her winning June’s challenge, nice one! You can check out the winning photo here. She’s chosen July’s theme to be Gardens - now we just need to hope for some sun...
I've just switched to pure planet. My old supplier took a direct debit on 1st July and pure planet took their first direct debit on 1st July. Does this mean I've paid twice for this period?
Hi, So I am moving into a property on 1st September. I cannot see an option to specify a start date if there is any? Also, the website tells me it cannot find a gas supply. Does this mean that PP doesn't supply the property or there is only electricity? Many Thanks
Hi, I recently moved out of my address supplied by pure planet. I closed my account and my final bill has just been paid as expected. However, it was a student property and to get my deposit back I need proof that this has been paid- is there any way of getting a receipt from pure planet saying...
Hi there, I referred my father in law (Ian) and as yet we have both not received our rewards. He submitted bank details at point of sign up and his Direct Debit first payment has not been taken. Not sure why As a result we have not received our voucher as yet
Hi I'm just in the process of switching from British gas to pure planet and have Smet2 meters installed, the electricity was communicating with British gas but the gas never seems to have and the meters ain't far apart, my question is if pure planet can't communicate with them would you send an eng...
I know PP did not support commercial properties a couple of years ago, but that it was on the horizon. I’m wondering if they’re there yet? We’ve got a small office we’d like to switch to PP.
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
My smart meter doesn't work for gas only for electricity. How can l fix it?
Hi, i have recently moved into a property supplied by Pure Planet, i am taking my previous supplier with me but you have stopped the switch due to an outstanding balance from the previous occupant. As a new tenant could i ask you let my provider take aver this property with immediate effect, i can p...
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
I am in the middle of switching to Pure Planet and they have asked for my initial meter readings. However, there is nowhere on the app for me to enter these and WattBot just keeps going round a loop where its info on meter readings keeps timing out. Has anyone else had this problem and if so how d...
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