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New fun thread, to simply ask any question you like! Clean of course, not too personal, just fun quick questions! Keep the answers short! Just a few words max. Hoping answers won’t clash, as it won’t really work, but something like this, for eg….…So Greta could start by asking : What size shoe do yo...
Now that it’s about to become mandatory to wear facemasks whenever we go to the shops, thanks to the Covid-19 pandemic, I wondered how many of us will wear them regularly already? I guess shopping and when using public transport are the times when we’re most likely to come into close contact with o...
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
1. How do I phone Pure Planet to discuss a problem? 2. How do I send a message to Pure Planet?
Hi everyone,We’re really excited to announce a new partnership with our friends at Hive. If you haven’t heard of them, Hive makes smart home devices you can control from your phone. They’re probably best known for Hive Active Heating, their smart thermostat that helps people heat their homes. Here’s...
I was called a few weeks ago about replacing meters with SMETS2. I would like to have them and need to know how and whom to contact
Scaffolding is being erected around a cable next week. We understand it is your responibility to provide such a cover. Please can you get in touch about this. We have posted about this a number of times in community already but have had no response. Thanks
Hi everyoneDue to the new Covid-19 lockdown in Wales all non-urgent meter appointments for the country have been cancelled.It was announced on Monday that Wales will enter a "short, sharp" national lockdown from this Friday until Monday, 9 November.Our smart meter partners Magnum Utlities will from...
I got an email from Pure Planet on 7th Oct saying my switch to SSE has been completed. But my account was charged again on 9th Oct. Can you please let me know when I will get the final bill and be refunded? Many thanks, Kim
Have been with PP for quite a while and Magnum installed gas and electric smart meters yesterday. The engineer was excellent and came into the house only to sort out the gas hob and fire during installation. All my relevant questions were answered. Here’s the issue. The small unit to monitor usage w...
Is anyone else having the same problem that I am having in attempting to get a simple thing like an isolator switch fitted ? I cannot believe the time it has taken - currently 7 weeks, during which time I’ve paid for the service but still not received any contact from the subcontractor. WattBot ju...
Hello, I need to make a payment to yourself from 12th august- 17th September however I do not know the balance and am unsure how to complete this.
Please can I speak with someone about an amount of money taken from my account by pure planet?
Hi We moved out of our property recently and were over £90 in credit but we have just received a final bill for the last 6 days of our tenancy and it is almost £200. We may have put the meter readings in incorrectly, how do we rectify this? many thanks Hannah
When I login on the web site I do not get the option to see saved quotes in order to continue my switch from MSE. All I can do is get a new quote which I do not want to do.I also cannot access the Chatbot to get help. The only time the bot helps me is during a new quote process.When I send a login e...
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