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I have left pure planet for an alternative supplier but need copied of my old bills. Does anyone know where I might find them?
Hi, I just submitted my first readings (using the PP Web site, not the phone app). I’m a bit confused by two things: It only asked for one electric reading, but my meter has two readings (daytime and nighttime). When I clicked gas, it said, “We see you have a smart gas meter”, and said I didn’t nee...
I have recently joined Pure Planet and what I would like to know is can I supply weekly meter readings which I did with my old supplier and if so when should I start doing so?
Hi everyone, Here in the Off-topic board, you can talk about anything you like. Its a place to kick back, relax and chat to other members. I thought I'd kick things off by asking which shows you're currently bingeing on TV or online? I'm catching up with House of Cards, but I'm only on season 2, s...
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
I've just switched to PP from British Gas and I'm wondering if I now need new smart meters installing and how / when this will happen.
Welcome to your new Pure Planet Community! We’re happy to introduce you to a shiny new home. The platform migration is now complete and we’re really excited to start this new journey together. If you need a hand getting around the new platform there are a few handy links here. How to register an...
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
So usually I get a monthly statement, but I've just realised the last statement was for 2 months (April-June). I was wondering why this might be the case? Thanks!
Many people who switch from other energy providers will do so partly to reduce costs and encouraged by the claim that their new supplies come from Renewable sources and Carbon Offset. Despite thorough searches I can find no explanation as to how its possible for the customer to distinguish between...
Hello I started a switch from MSE in early June (I have a confirmation email from MSE dated 10th June). Nothing since. Is the switch going ahead? Am I supposed to be doing somethign else at my end? Thanks
The first line of my address is incorrect how can I change it please.
Thinking of switching from my variable tariff to the new 12mth fixed term tariff but have a question about how it would work if my usage is either less or more than the projected usage used to calculate the initial fixed term tariff monthly direct debits. Will my DD be reviewed and changed at 6mths...
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