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This is prompted by post here, a customer who fills out the PSR where it’s flagged that they can’t read their meter(s) should eithernot receive reading requestsortheir reading requests should be bespoke / dismissable. (for example just to let you know we will be reading your meter in the near futur...
For a bit of fun
Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!)
To keep things easy, let's go with posting only one word at a time
Let's start with...
The community has loads of useful information - use our search bar at the top of the every page to start off. We’ve got lots of FAQs too, covering popular topics such as reading your meter, managing payments, how to troubleshoot your smart meter, and much more. If you can’t find what you need - As...
So, a little game, just deciding which you’d choose between two things, For example, I may start by posting “Garlic or Marmite?” Jonny may answer “Marmite” then he’d post “Country or City?” Can be about anything and everything. Join in the fun! So, to start……………. Sweet or Savoury?
The button just moves slightly as I hold. Tapping it doesn’t dismiss the screen.V8.11.1 iOS 14 iPhone XOK doesn’t work
I hope you know your ABCs - it may come in handy for this game!
Let's start with the A - Z's of... girls' baby names?
The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course!
To kick things off...
Hi, I was advised by the MSE website that if I switched to Pure Planet I would save £431 per year. As I am currently paying Bulb £2844 and Pure Planet are asking for £3116.67, that doesn't look like a saving to me. Can you explain, please?
A very minor observation about the monthly meter reading emails. The first line says: Please go to your account and tap in your meter readings before (date) Then it says:If your meter is in a dark cupboard, please don’t scare the spiders! Don't want estimated readings?Your statement is due on (date)...
What’s the weather doing in your neck of the woods?
We Brits love talking about the weather! A little thread whenever you want to comment on what the weathers up to! 🧤🧣
Hi I've just checked my tariffs and usage for this year and what I've found is total lie. I'm long enough with you to know how to send a meter reading, my usage is always lower than your estimates. But for some reason you ignoring this. Now you have charged me £150 more than my bill should be. And I...
I have received 2 emails upon leaving, the first one stated I owed money from a collection service ( I have never missed a payment) and the second one stated I was in credit on my final bill, can this be clarified please. I also accidentally cancelled my direct debit, how can this be rectified for p...
We just switched to over but we like a smart meter installed is this possible? And what’s your availability on install ?
I am looking to Pure Planet for electricity (only, there is no gas supply) in our new home. I have been told that the house has "Economy 10" but can't find anything helpful about this, and so don't understand how to deal with it in relation to moving to a new supplier. All references are to...
Will the smart meter installer be able to replace my ugly meter boxes with new, smaller ones?
I havent had any money taken from my account I was supposed to on 6th September.
I have activated a new bank card and I need to give details to you before you take payment tomorrowPlease can someone ring me as a matter of urgencyHow secure is this messaging service?
I thought I had joined Pure Planet on the 25/07/20 and I got my welcome pack and you had all my bank details and said how much the monthly payments would be but now it appears I am still with my old supplier. I joined after seeing you on MSE.com. HELP
What do I need to do to get a new smart meter fitted from Pure Planet please?
Hi I have received email that I did not submit my meter reading but I did that could you check that for me please. Thank you Anna
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