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HelloVery worried, a year or so ago I had a smart meter installed and a Pure Energy agent said the new meter had not been registered/updated with the database.My gas reading 500 when I joined but the actual meter reading is showing 1922. Not sure what's happened, but I have a £300 gas bill and my es...
Two more questionsI asume if I move my Smart meter wil work with PP? I wont have to provide meter reeadings? Do I have to check my email everytime I log into this? I am re-directed each time. Its nnoying and if this is the case I will cancel my subscription before I am moved over. Thanks
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi Guys,Hoping you can assist. I'm trying to switch via MSE. I received an action verify email address to complete the switch from PP. Upon clicking to verify the switch I get an error page saying sorry you cannot login please click on most recent link. Does this mean the switch has been unsuccessfu...
Just moved into a new property and found out they have a top up meter. I don’t want this, i’d just like to have a Direct Debit set up as per my contract with pure planet which they can’t get started for another couple of weeks. Will the fact that the previous set up was on a top up meter mean that...
A didgeridoo, a sweater comb, (fake) fur-lined crocs…These are just some of the answers the PP team have come back with, when asked what’s the most ridiculous thing we’ve ever bought. My answer would have to be a pillow with my friend’s face on, accompanied by marshmallows with my friend’s face on,...
Just changed over to pure planet, how do I get a smart meter installed?
hi, i have moved to British gas and they never received final gas meter reading from pure planet. can you please provide the same.
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
I’m currently a Bulb member. However, the company has consistently increased its day and night tariffs. As of September 2020, Bulb’s electricity day rate is 19.299p per kWh; the electricity night rate is 10.571p per kWh. It is also increasing its electricity standing charge to 19.210p per day. How d...
I have a Siemens liberty meter fitted to gas and electric. this was a smart meter from my previous supplier. I was not aware that when i changed to pure planet i would need to reset to take a reading. Problem being i do not know how to reset them. I have tried pressing a,9,b individually as suggeste...
I’ve just signed up to PP and saw a random post about membership fees so thought I’d take a look on here. It looks like the term “membership fee” confuses a lot of people, and I can see why.Why don’t they just call it a “standing charge”? My quote never mentioned a membership fee and included a very...
I have just installed a toilet underneath my staircase and I want to move the electricity meter with it current board within one metre. Can you please let me know when you can action it or if you can’t do it, can you advise me what to do please? Hope to hear from you soon. Collins Archie-Pearce
I am trying to get a quote from PP. However I get the following message, "Usage value must be at least 2000”, when inputting my yearly gas usage of 1021 kWh. How can I get an accurate quote, when I can’t get past this message?
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