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Hello. You asked me to send my meter readings. My device only asked for gas meter readings, not electric. I thought I would send both to you at the same time. I have sent gas reading, please advise.
Can I be absolutely certain that my Smart Meter data will not be shared or used for marketing purposes?
A very minor observation about the monthly meter reading emails. The first line says: Please go to your account and tap in your meter readings before (date) Then it says:If your meter is in a dark cupboard, please don’t scare the spiders! Don't want estimated readings?Your statement is due on (date)...
Well here we go, 4 years after voting for brexit i am moving to germany. Yes i know how ironic. Step one of this crazy new life. If your entire life wont fit in a car then you have too much shit. Let the journey begin i will keep popping in to see how its going. Good luck Mavis1 formally known as...
Hi I've just checked my tariffs and usage for this year and what I've found is total lie. I'm long enough with you to know how to send a meter reading, my usage is always lower than your estimates. But for some reason you ignoring this. Now you have charged me £150 more than my bill should be. And I...
I don’t suppose…..that Pure Planet receives any historical usage or payments data from one’s previous supplier? I have started keeping a personal record of these things, because the data seems to disappear very quickly whenever you switch, but it would be nice if our history as individual customer...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
We moved into a property which we were told was already supplied by Pure Planet, but on trying to register (and we already have a PP account from when we lived in a previous property) we are told that the switch will take 17 days - as if PP are not already supplying the account. Any thoughts?Thanks
The community has loads of useful information - use our search bar at the top of the every page to start off. We’ve got lots of FAQs too, covering popular topics such as reading your meter, managing payments, how to troubleshoot your smart meter, and much more. If you can’t find what you need - As...
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
Hi, I was advised by the MSE website that if I switched to Pure Planet I would save £431 per year. As I am currently paying Bulb £2844 and Pure Planet are asking for £3116.67, that doesn't look like a saving to me. Can you explain, please?
I have received 2 emails upon leaving, the first one stated I owed money from a collection service ( I have never missed a payment) and the second one stated I was in credit on my final bill, can this be clarified please. I also accidentally cancelled my direct debit, how can this be rectified for p...
We just switched to over but we like a smart meter installed is this possible? And what’s your availability on install ?
Hello. I am looking to Pure Planet for electricity (only, there is no gas supply) in our new home. I have been told that the house has "Economy 10" but can't find anything helpful about this, and so don't understand how to deal with it in relation to moving to a new supplier. All references are to...
Will the smart meter installer be able to replace my ugly meter boxes with new, smaller ones?
I havent had any money taken from my account I was supposed to on 6th September.
I have activated a new bank card and I need to give details to you before you take payment tomorrowPlease can someone ring me as a matter of urgencyHow secure is this messaging service?
I thought I had joined Pure Planet on the 25/07/20 and I got my welcome pack and you had all my bank details and said how much the monthly payments would be but now it appears I am still with my old supplier. I joined after seeing you on MSE.com. HELP
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