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Welcome to your new Pure Planet Community! We’re happy to introduce you to a shiny new home. The platform migration is now complete and we’re really excited to start this new journey together. If you need a hand getting around the new platform there are a few handy links here. How to register an...
Hi, I just submitted my first readings (using the PP Web site, not the phone app). I’m a bit confused by two things: It only asked for one electric reading, but my meter has two readings (daytime and nighttime). When I clicked gas, it said, “We see you have a smart gas meter”, and said I didn’t nee...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
Strawberries and cream season is here... oh, and a spot of tennis! Who'll be tuning into Wimbledon this year? Any early bets on who's going to win, and are any Brits in the running? And how can you chat about Wimbledon without mentioning the food?!:rolleyes: Would you believe th...
Is it just me or do more and more websites seem to be requiring cookies in order to view? I always block cookies, then unblock as and when really need to, which used to be quite rare. Nowadays, I’m finding I need to unblock them for almost every damn website . I actually don’t like unblocking,...
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
I have left pure planet for an alternative supplier but need copied of my old bills. Does anyone know where I might find them?
So usually I get a monthly statement, but I've just realised the last statement was for 2 months (April-June). I was wondering why this might be the case? Thanks!
Many people who switch from other energy providers will do so partly to reduce costs and encouraged by the claim that their new supplies come from Renewable sources and Carbon Offset. Despite thorough searches I can find no explanation as to how its possible for the customer to distinguish between...
Hello I started a switch from MSE in early June (I have a confirmation email from MSE dated 10th June). Nothing since. Is the switch going ahead? Am I supposed to be doing somethign else at my end? Thanks
The first line of my address is incorrect how can I change it please.
Thinking of switching from my variable tariff to the new 12mth fixed term tariff but have a question about how it would work if my usage is either less or more than the projected usage used to calculate the initial fixed term tariff monthly direct debits. Will my DD be reviewed and changed at 6mths...
Just tried searching and discovered it’s case sensitive - why? Can this be changed?
Hi, I’m on my current supplier’s vulnerable customers scheme - i.e. if electricity cuts out in my home, the prioritise reconnecting it due to me needing to keep warm for health reasons. Does Pure Planet have a similar scheme I could join if I switched to them? If yes, how do I join it, and how do...
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