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Sometimes, our lovely community buddies are conspicuous by their absence I notice two missing members, in particular. Not seen our Strutty nor our Dai in absolute weeks Hopefully this little thread might be useful if you want to tell others you won’t be around, or just if you want to ask after s...
Hi,I have left Pure Planet on 03 August and I have received my final statement which is in credit. My usual DD was taken on the 04 August. When will I get the credit refund, as I want to close the DD bank account in the next few days. If my credit is not refunded within the next few days, can I give...
Hi can you tell me what is happening with my switch I have had an email from my previous energy supplier thanking me for renewing my contract with them
Hi everyoneA quick update on the latest goings-on with our Pure Planet EVs pilot.Since we shared some of the data from Members’ driving patterns we’ve started work behind the scenes on building some EV-specific services for you.We’re working on a tariff, of course, as well as partnerships for home c...
I change to pure planet on 9th August. I sent a meter reading yesterday without photo of meter readings as I have no way of doing this. I have had no email confirmation that you have recieved the readings, and there is no way of doing this by telephone. So I need to confirm you have received the em...
I sent my opening meter readings via the app a week ago and have now just received an email saying that I haven't sent any readings, even though they are showing up on the app. Has anyone else had this issue and know how to resolve it?
I need to get an isolation device fitted. Thought s scottish power would do it, due to covid they say needs to be supplier. I have "spoken" to the bot, but no human response after over 24 hours. Anyone know how long it will take for pure to fit one?
Hi everyone,Now the Covid-19 pandemic lockdown restrictions are beginning to ease, we’re able to start installing second generation smart meters again.We and our smart meter partners, Magnum Utilities, have been working to ensure that Members’ safety, and engineers’ safety, is the priority.Pure Plan...
Whenever I open the link from a referral I get a blank page with the pure planet heading. Anyone else having this problem?
My husband say poached egg on runner beans (homegrown) is to odd and shouldn't be a thing. I loveit!! What do you think ?
Hi, I am in the process of switching over and qas promised £25 for doing this.I was then sent an email stating that if I switched over before a certain time I would get a further £35. Please can you let me know how I will receive this?
My letting agencies sent me a tool called Tili to set up all my bills etc before moving into my new home. I chose Pure Planet and I’ve had the email to say I’ve switched. However, today I got an email from Spark Energy saying they’re supplying the property. I’ve called Spark and they said that they...
Hello, I have recently joined Pure Planet, I received confirmation of service activation as well as request for meter reading, but every time I try to login I get a message asking to verify my email but that email never reaches my Gmail account.I tried to login many times, clicked "tap here to resen...
I do not have a camera. I am unable to send a meter photo.
Hi, how do I arrange for someone to come out to fit a smart meter?
Hiya. I’m sorry guys. I’ve switched the wrong address. I live at 18, and I switched 19. You really shouldn’t trust me with stuff like this. I’m clearly grossly incompetent. is there a really easy solution, or do you have a crack team dedicated to sorting problems for imbeciles? sorrywilliam
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