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Hi. My problem is that I cannot read my own meter, the property management company has the keys to the cupboard. They read it every so often then text it to me a few days later, then I have to remember to submit it, so the one I have is a over a week old. The app only allows seems to you allow you t...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Got a cute pet? (Or not so cute?! ;)) Post a pic here - cats, dogs, all kinds of pets are welcome! I'll kick it off with a picture of Jezebel
I'm sure I'm not the only one who would find the cost of a new boiler prohibitive. I had to buy a new one about 8 years ago. The previous one lasted 18 years. When the new rules for CH come online in 2025 there are a few questions raised. will I still be able to get parts? Will there be the same dri...
Have you seen the news that Britain will be home to the largest ever offshore wind turbines? Being built in the North Sea, each one can generate enough electricity for 16,000 homes and, all together, enough electricity to power 4.5 million homes (that’s with a combined installed capacity of up to 3...
As a new customer I am seriously unimpressed so far. Does it get better or should I cancel now? Irritations so far include: website and app are not intuitive and poorly designed, eg tick boxes virtually invisible, and eg I am lured to type in the wrong place so nothing happens (eg trying to work o...
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
Hello I completed the switch via money saving expert website. I was sent an email to verify email address which i did. The original email pure planet sent to me was on 12 June. My energy supply is still with the old supplier? What is happening, can anybody tell me? Thanks
Hi everyoneAs part of our EVs pilot which we’re running with Pure Planet Community members, we’re looking for your input into how we design our new tools and services. Lots of members who drive EVs are already helping out by sharing charging data and patterns - this will help us shape our future se...
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
Hello I have just switched to PP, which has been my official provider since July 12. I was charged £32.49 on July 9, and then again on July 13th. Is this normal? Or is it a mistake and I should get my money back, since I have paid a total of £64.98 in less than a week time? Thank you for you...
I had emails which went into a huge black hole in my email account- can only be found in a search…… So I have ‘allegedly’ missed some deadlines which I can do nothing about now - Can’t find out if I’m in switching or not. Should be but in limbo….. Need some confirmation either way. Please…..
How does a gas reading showing month usage as 5 units convert to 156kwh
Good morning, Before the lockdown I applied to have smart meters fitted at my apartment. I was just wondering if you could update me on the progress. Many thanks. David Young
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
I have had an email from pp saying my current supplier has blocked the switch and pp was cancelling my switch as a result. I then get another email from pp saying its all going fine and that I will receive an email shortly to ask for meter readings, that email has never arrived. I need to know what’...
My smart meter installation yesterday did not work the gas is not working and your engineer left a note in the gas box stating it is faulty but didn't even mention it to me. My monitor does not work either- and the telephone numbers that PP gave me to call if there is an issue do not work.This is a...
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