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I am a landlord. Can I use the same email address for all my accounts?
For a bit of fun
Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!)
To keep things easy, let's go with posting only one word at a time
Let's start with...
How can I find out if my smart meters are sending reading to PP
I had a smart meter install on the 3rd March 2020 - both gas and electric smart meters couldn’t connect via WAN to register with PurePlanet, and IHD showed ‘Not Commissioned’.Right now, I can’t get a reading from the Gas meter. Electric meter looks OK - and IHD still same.How do I get this fixed ? I...
Hi how i can change my plan ?
Hi I got an email saying my monthly payment would be reduced. I don’t want this to happen as I am working from home more and getting an EV. If anything it needs to increase. The button to click for energy review brings up a blank screen and the automated chat facility is useless and doesn’t answer m...
hi I have a old smart meter and I have asked on numerous occasions about a new one and you say it will be changed in 2020 so when can I expect it to be installed I have been with you for 18 months thanks .
I am trying to get a quote from PP. However I get the following message, "Usage value must be at least 2000”, when inputting my yearly gas usage of 1021 kWh. How can I get an accurate quote, when I can’t get past this message?
Hi everyone, Recently a few of you have been asking about how smart meters will impact your two-rate readings (thanks to @woz @paul56 @Jon1 for raising this!), so we wanted to update the community on how this works.This is relevant for all SMETS2 (second-generation) smart meters, and for SMETS1 (fir...
The question is as in the title! If this has already been addressed. Feel free to give the appropriate link.
I had smart meters installed a couple of months back but I'm still being asked to provide monthly meter readings. I thought this would do away with the need for readings.ThanksScott
Hi, ever since switching to Pure Planet my IHD reads lost connection / waiting for current data. Have tried moving closer to meter / switching on and off. I have 2nd gen metering.Any ideas how I can get my IHD working with Pure Planet..?
As away cannot give opening meter readings until 1 day after due
I'm a vulnerable adult and wondered how to go about getting a smart meter so I don't have to struggle getting meter readings? I have a sse one at the moment and from my understanding these are no good because they are version 1 of something.
Hi, Has anyone else got a problem with their smart meter not powering up. I've tried different power cables and batteries. If I need a new one, anyone know how I go about this?? Thanks
Had the Smart meters installed 3 September still waiting for the Display to be rectified so that it reads presently stating Not Commissioned, previously contacted you but again no response, not too happy with the poor service.PLEASE ADVISE
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