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My opening gas reading was entered incorrectly by Pure Planet. My old supplier has billed me on the correct reading but Pure Planet say they need to raise a Reading dispute. I have now been billed for the incorrect reading & am very frustrated by the slow response from Pure Planet. Do they ever...
What’s the weather doing in your neck of the woods? We Brits love talking about the weather! A little thread whenever you want to comment on what the weathers up to! 🧤🧣
I recently changed my mobile phone and can’t remember my password for my Pure Planet app. I have tried to get a reminder but keep receiving emails which just don’t seem to tell me my lost email. I don’t know how many emails I have received but still can’t get to remember my forgotten email or create...
I do not have a camera. I am unable to send a meter photo.
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
hi guys, I have a smart meter , do i still need to send a meter reading ?
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
I want to pay my bill and have been trying to do so since renting this property September 11th 2019. I have tried to get into contact with pure planet and never received any form of reply. we have been trying to pay the bill for a year. when i have spoken to whatbots they have said a team member wi...
Hi everyoneI’ve got an update to share with you about the progress of our Pure Planet EV pilot.Thanks to the dozens of Members who have been helping us with the first phase of it, which was to help us understand EV drivers’ charging patterns better.Over the past few months you’ve been really support...
Hi everyoneA quick update on the latest goings-on with our Pure Planet EVs pilot.Since we shared some of the data from Members’ driving patterns we’ve started work behind the scenes on building some EV-specific services for you.We’re working on a tariff, of course, as well as partnerships for home c...
i am in process of switching to here but currently have smart meter with my current supplier does this change automatic or will I still have to send meter readings each month ?
Hi I need to send my opening gas meter reading but the screen is blank and remains so even after pressing the a, b and c buttons several times. It has worked in the past I was able to send gas meter readings to previous supplier but haven’t done so for a few months. Any help appreciated, thanks.
Hello, I have recently joined Pure Planet, I received confirmation of service activation as well as request for meter reading, but every time I try to login I get a message asking to verify my email but that email never reaches my Gmail account.I tried to login many times, clicked "tap here to resen...
My letting agencies sent me a tool called Tili to set up all my bills etc before moving into my new home. I chose Pure Planet and I’ve had the email to say I’ve switched. However, today I got an email from Spark Energy saying they’re supplying the property. I’ve called Spark and they said that they...
I just submitted my meter readings for my first month, and received a notification that my electricity (day) and gas readings were lower than expected. They are above the opening readings. So … I tried to send photos of the meters to confirm the submitted readings are correct. After each photo, I re...
Hiya - I cancelled when switching as my existing provider gave me a large discount to stay - I’ve now had an email saying you’re taking over my supply as of midnight and starting Direct Debits.Can we please ensure this doesn’t happen?
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