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Welcome to the latest edition of the monthly Pure Planet Community highlights. You may have noticed that the community’s changed a bit….. We’ve successfully migrated to a new platform! Nice one to Members’ patience over the last few days while we migrated across. And also a big thanks to everyone...
Hi everyoneI’ve got an update to share with you about the progress of our Pure Planet EV pilot. Thanks to the dozens of Members who have been helping us with the first phase of it, which was to help us understand EV drivers’ charging patterns better. Over the past few months you’ve been really sup...
Applied on June 8th. My present tariff with Sainsbury Energy ends 8th July. I have had my email verified Have not heard anything from Pure Planet for at least two weeks. Not received my welcome pack either. Who supplies my elec/gas from the 8th of July, if it is with Sainsburys will I have to pay t...
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
Hello. I've switched suppliers as of the 4th of this month and I'm now supplied by another company. Leading up to the switch, the app no longer showed gas history or usage although electric was viewable. Once the switch finalised the app no longer recognises my account. I can not log in to view fi...
I am a massive crisp addict! All my life, and don’t think that’ll ever change, so was wondering....... Which are your favourite crisps? It’s soooo hard to pick just one, I know, and even harder to include them all, so sorry if missed off your favourite, but here goes........
Hello I just moved into a new home supplied by Pure Planet and I need some assistance with reading my smart meter. Not being very tech savvy I am having difficulties viewing my account details on-line and on the app. Would really appreciate some guidance as to where I can submit my readings on-line...
I have no gas and the meter outside is blank what do I do
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
Hi, I’m on my current supplier’s vulnerable customers scheme - i.e. if electricity cuts out in my home, the prioritise reconnecting it due to me needing to keep warm for health reasons. Does Pure Planet have a similar scheme I could join if I switched to them? If yes, how do I join it, and how do...
Not sure but I think you have lost connection to my electricity smart meter. How do we check this?
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
You have asked me to supply one electricity meter reading and yet my smart meter gives two readings, one for day and one for night. As they are separate tarrifs, I'm reluctant to add them together.
I am landlord at this property. My previous tenants, your customers have gone. I simply wanted to move the account back to EDF. You have blocked this. Your website encouraged me to open an account with yourselves and then to move away with no exit fee. I have joined, but don't see the method to swit...
Just tried searching and discovered it’s case sensitive - why? Can this be changed?
I want to submit both gas and electricity readings. How do I achieve this?
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