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Hi. I have registered and set up my account but realised after the event I had got my email address wrong. This means I can't verify my account and I can't use the chat bot as I can't verify my email address. Can anyone help?
We’ve run out of hurricane names folks! (check out National Geographic’s report on this here)Each year, there are 21 names available - and we’ve already used them all. We’ve had 23 so far to be precise.Apparently,There is no real choice for meteorologists when it comes to naming tropical storms—the...
What’s the weather doing in your neck of the woods?
We Brits love talking about the weather! A little thread whenever you want to comment on what the weathers up to! 🧤🧣
Hi everyoneWe’ve got some exciting news to share with EV drivers and Pure Planet Members thinking about getting their first EV.Check out our new EV pages and tools on the Pure Planet website! A big thanks to community Members for helping us test this out over the last few months. Shout out to @Strut...
I moved out of a house which pure planet supplied my power. Now new people have moved in and they are trying to switch energy suppliers and apparently Pur Planet have put a block on them switching. Now i am getting the blame. I have tried to contact pure planet my using app and even sending a comp...
This month the Pure Planet Community spotlight is shining on member @LUCKY JO A keen photographer, gardener and foodie, Jo is living the good life in Herefordshire. As well as being welcoming to new members of the PP community, she loves to take part in some of our monthly photo challenges too. Here...
Cutting the UK’s carbon emissions by 2050 is a pretty hefty task, there’s no doubt about it! But would you be willing to give up a city break or two to make it happen? Here’s the suggestion: the more and further you fly, the higher the tax. This comes after the UK Climate Assembly, a group of 108 pe...
I've just started a Switch and, even though I'm told by email to finish my switch, when I go through the process and click on 'Summary' I just get the 'W are setting up your account" screen. When I go back, summary is still grayed out. is that normal?
How can I find out if my smart meters are sending reading to PP
Hi everyone and welcome to September’s photo challenge Nice one @Josyjo for winning August’s photo challenge with a “tide’s out” snap of Essex, what a fantastic first Community post! You can check out the winning photo here. She’s chosen September’s theme to be Animals and wildlife, which can be any...
I have a smart meter, do I still have to send meter readings
I’ve just bought a new property and as I’m planning to let it joined PP as no lengthy contract (the tenants will choose their own supplier when the move in).Exchanged contracts just 10 days ago and electrician has removed the Economy 7 system today as we’re no longer having night storage heaters. N...
How can i give Pure Planets correct meter readings so they can prepare a correct final bill ?
I have been waiting to hear from Magnum Utilities about when they will be fitting my Smart Meter. I just contacted and they said they never heard of me. How do I get Pure Planet to deliver the Smart Meter they said they were going to deliver?
How can I speak to someone from PP using a chat, but on my laptop, without downloading the app please? I have few questions before deciding whether or not I am going to switch to PP.
I recently moved house and sent you final dual readings. We are currently not renewing contract.I closed my Direct Debit but you owe me Repayment. What do I do. If you dont contact me I will have to register complaint with appropriate authority. ThanksChristine
i moved into charity and took responsibility on 17/09/2020. Now i need to put the details on my name to setup my account number so that in future i can pay the bills
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