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Hi everyone We’ve announced a new Pure Planet 100% Green Fixed tariff today with a summer special, and I wanted to tell you a little more about it here in the community. For a typical dual fuel Member using the Ofgem average of 2,900kWh of elec and 12,000kWh of gas a year, the new fixed tariff wil...
Hi, i have recently moved into a property supplied by Pure Planet, i am taking my previous supplier with me but you have stopped the switch due to an outstanding balance from the previous occupant. As a new tenant could i ask you let my provider take aver this property with immediate effect, i can p...
Hi everyone Come on in... grab yourself a cuppa, get comfy, and have a chat Just a place to share our thoughts, what we've been up to, or whatever takes your fancy (no matter how random it may be)! I'll be having a latte and a slice of carrot cake
In light of all that’s been happening in the world in 2020, will you be going on holiday this summer? It can be tricky to decide what to do, so it’s interesting to hear what everyone’s decided! Personally, I’m hoping to be going to Spain next week - though we’ll be in an apartment not in a hotel....
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
Hi, I recently moved out of my address supplied by pure planet. I closed my account and my final bill has just been paid as expected. However, it was a student property and to get my deposit back I need proof that this has been paid- is there any way of getting a receipt from pure planet saying...
How do I contact the Member Centre to find out whether my switch is proceeding?
I am in the middle of switching to Pure Planet and they have asked for my initial meter readings. However, there is nowhere on the app for me to enter these and WattBot just keeps going round a loop where its info on meter readings keeps timing out. Has anyone else had this problem and if so how d...
Hi, I would like pure planet to provide me my last meter reading when i left them. Many tha ks
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
Hello I am considering a switch to you at my new home. However, I was a customer of yours at my old house. I received an estimated final bill which was on the high side. I contacted you to request a refund but heard nothing back.
I have switched away from pure planet but need to access previous statements, how do I do this?
Hi I'm just in the process of switching from British gas to pure planet and have Smet2 meters installed, the electricity was communicating with British gas but the gas never seems to have and the meters ain't far apart, my question is if pure planet can't communicate with them would you send an eng...
I had gas and electric smart meters installed last week. The IHD only shows electricity usage and not gas at all. What needs to be done to rectify this? Thanks
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