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We’re running a new initiative this month to support Members struggling with payments. Pure Planet wants to help about 400 of our Members who’ve stopped making payments, and who don’t reply to emails, letters or phone calls. Instead of being passed on to a debt collection agency, we’re working wit...
I arranged via MoneySavingExpert to switch to Pure Planet.Unfortunately MSE has emailed me saying “We're afraid Pure Planet hasn't accepted your recent switch application.”Is that a definite refusal, or is there some problem I need to fix?
I am moving into house which has Pure Planet. I selected that option on the website but got a “switching form” and something about supply being switched on in x day etc not a “moving in” form. Is that normal ? We are not living in the house a while (long story) so don’t have access to the post etc T...
I helped my parents to switch from Ovo energy to Pure Planet however it is extremely difficult for them to access a meter reading from these devices, would it be possible for the meters to be removed for standard ones with easier meter readings or new generation ones which I would assume the meter r...
Hi, I’d like to stop the switch that I made from Shell Energy on August 3rd but have no option on your webpage. Can you please assist me in stopping this? I may have to move home and so your cancelation charges make switching potentially more expensive.Many thanks, Paul
I had smart meters installed last week and the Geo Trio IHD does not work. It merely displays the text ‘Not commissioned’. I have tried using the bott to raise the problem and received a single reply to wait for 24 hours before getting back in contact. Five days and numerous emails to Pure Planet la...
According to this article, a top Kew Gardens scientist believes food packaging should include a label showing its carbon footprint - helping shed light on the supply chain of our food. An example he gives is the impact of soya and beef products;“Soya and beef are directly linked to losing the Amazo...
I just tried adding a multipage tiff file to a post(under 5Mb file limit,) no go, tried another single page tiff, no go either.@25 quid any chance you could check and see if it’s my specialness causing the failure?here’s the file
Hi Guys, Hope you're all well. I've been delayed putting this on due to the lurgy but back in full force. The ideas board liked the idea of a thread for ethical companies so thought I'd better get my butt in gear and start it off with a couple of recommendations. I came across Ethical Superstore...
I just joined pure planet but essentially told of the monthly £13.34 a month membership
Hi, I’ve just joined Pure Planet, officially went live today 10/08/2020. I have SMETS 2 gas and electric meters, they were installed by my previous provider (Shell Energy), when will Pure Planet begin utilizing these meters for readings and activate the in home display to provide functionality?Chee...
Tariff and usage doesn't allow you to compare or change to the fixed tariff. How do I do this please?
i HAVE HAD A GAS SERVICE AND THE BRITISH GAS SERVICE ENGINEER ATTACHED A DO NOT USE ON IT. HE SAID I HAVE TO CONTACT. AS CAN DO ANYTHING ABOUT IT IT WAS JUST SERVICE !!i DO NOT UNDERSTAND HOW ALL THIS WORKS AS L HAVE ALREADY REMOVED THAT CUPBOARD TO GET MY COOKER IN AND THEY ARE COMING TO FIT MY NE...
Hi! We've just switched over to PP and they've asked for a meter reading. We live in an apartment block where our meter is unavailable for us to view directly: we have to request readings through building management. I requested one as soon as PP asked, but it's coming up to the deadline (tomorrow a...
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