We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
Anybody out there know how to get rid of this company, I initiated the start of a switch, when I couldn’t contact them, or get any answers I stopped the switch , and messaged them to this effect. But them being useless in this regard I havn’t had any contact except ‘finish your switch’ if anyone ha...
Mobile apps are really good at constantly showing annoying reminders. Personally, I would find it very helpful if your app did the same thing. The "read your meter" email comes in, but it quickly slides down my mailbox and can be forgotten too easily. Notifications can always be turned off for...
Thinking of switching from my variable tariff to the new 12mth fixed term tariff but have a question about how it would work if my usage is either less or more than the projected usage used to calculate the initial fixed term tariff monthly direct debits. Will my DD be reviewed and changed at 6mths...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
I have just moved into a new home supplied by pureplanet. I need to port my existing energy contract and so do not wish to stay with Pureplanet. The switch to my existing energy provider will take a couple of weeks and so I need to pay pureplanet for any usage in the meantime. Pureplanet has sugge...
So, from Saturday 4th July, salons can reopen their doors, if they follow a strict booking system, wear , and fully socially distance, with one out, one in.
Throughout this pandemic, there are some things that have become extra important to me. There are always essentials that we need, but I think through my lockdown, these three things have been absolute Godsends to me. ....... My shower Dettol My iPad / iphone What would you say are be...
Hello I just moved into a new home supplied by Pure Planet and I need some assistance with reading my smart meter. Not being very tech savvy I am having difficulties viewing my account details on-line and on the app. Would really appreciate some guidance as to where I can submit my readings on-line...
Thought it might be nice to share our favourite, tried and tested, recipes with one another, or our own original recipes even. I was cooking this vegetarian recipe this evening and it’s one of my favourite soups! Moroccan chickpea Apple soup Ingreds 2 tbsp of rapeseed oil 1 bunch of Spring...
Hello I started a switch from MSE in early June (I have a confirmation email from MSE dated 10th June). Nothing since. Is the switch going ahead? Am I supposed to be doing somethign else at my end? Thanks
You have asked me to supply one electricity meter reading and yet my smart meter gives two readings, one for day and one for night. As they are separate tarrifs, I'm reluctant to add them together.
I am relocating overseas and will be closing my account in the next 2 days. Can I refer the person who will be moving in? If so, can I get the £25 reward paid into my bank account?
Not sure but I think you have lost connection to my electricity smart meter. How do we check this?
Just tried searching and discovered it’s case sensitive - why? Can this be changed?
Hello all, I’ve experienced this a few times today, and I’m just wondering if it’s only me. When creating a post, it looks like this? Lovely paragraphs. Then I submit it, and it comes out like this: All one lump, except oddly for the last two lines. Is it just me getting this odd formatting?...
Hi, I’m on my current supplier’s vulnerable customers scheme - i.e. if electricity cuts out in my home, the prioritise reconnecting it due to me needing to keep warm for health reasons. Does Pure Planet have a similar scheme I could join if I switched to them? If yes, how do I join it, and how do...
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
