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The community has loads of useful information - use our search bar at the top of the every page to start off. We’ve got lots of FAQs too, covering popular topics such as reading your meter, managing payments, how to troubleshoot your smart meter, and much more. If you can’t find what you need - As...
Hey allhope everyone is well! Just wondering if I could get some advice on the fixed tariff. Been with PP for nearly a year now and absolutly love it, I have been looking into the fixed tariff and wondered if this means that the prices are fixed, so what we pay for the winter and summer months is fi...
Please can you help? My meter was replaced by Southern Gas Networks (SGN) on 25 August (as part of a general upgrade in our road). The meter reading is, of course, now different from when I joined Pure Planet. When I provide my reading to Pure Planet it says - of course - it is incorrect and is cont...
Hello. You asked me to send my meter readings. My device only asked for gas meter readings, not electric. I thought I would send both to you at the same time. I have sent gas reading, please advise.
I have a heated swimming pool. My energy consumption is much higher during the summer. Can Pure Planet accommodate this with an inverted payment scheme with higher debits during the summer?
Hi I've just checked my tariffs and usage for this year and what I've found is total lie. I'm long enough with you to know how to send a meter reading, my usage is always lower than your estimates. But for some reason you ignoring this. Now you have charged me £150 more than my bill should be. And I...
Strawberries and cream season is here... oh, and a spot of tennis! Who'll be tuning into Wimbledon this year? Any early bets on who's going to win, and are any Brits in the running? And how can you chat about Wimbledon without mentioning the food?!:rolleyes: Would you believe th...
Hi everyone, I hope you know your ABCs - it may come in handy for this game! Let's start with the A - Z's of... girls' baby names? The rules are simple, just write one name per post - oh, and it has to be in alphabetical order of course! To kick things off... Arabella
What’s the weather doing in your neck of the woods? We Brits love talking about the weather! A little thread whenever you want to comment on what the weathers up to! 🧤🧣
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
I have just switched to PP. I have 'Secure' SMETS1 gas and electricity meters. Who do I contact to have these upgraded to SMETS2?
Can I be absolutely certain that my Smart Meter data will not be shared or used for marketing purposes?
We moved into a property which we were told was already supplied by Pure Planet, but on trying to register (and we already have a PP account from when we lived in a previous property) we are told that the switch will take 17 days - as if PP are not already supplying the account. Any thoughts?Thanks
Hi, I was advised by the MSE website that if I switched to Pure Planet I would save £431 per year. As I am currently paying Bulb £2844 and Pure Planet are asking for £3116.67, that doesn't look like a saving to me. Can you explain, please?
I have received 2 emails upon leaving, the first one stated I owed money from a collection service ( I have never missed a payment) and the second one stated I was in credit on my final bill, can this be clarified please. I also accidentally cancelled my direct debit, how can this be rectified for p...
We just switched to over but we like a smart meter installed is this possible? And what’s your availability on install ?
Hello. I am looking to Pure Planet for electricity (only, there is no gas supply) in our new home. I have been told that the house has "Economy 10" but can't find anything helpful about this, and so don't understand how to deal with it in relation to moving to a new supplier. All references are to...
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