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Welcome to your new Pure Planet Community! We’re happy to introduce you to a shiny new home. The platform migration is now complete and we’re really excited to start this new journey together. If you need a hand getting around the new platform there are a few handy links here. How to register an...
I am landlord at this property. My previous tenants, your customers have gone. I simply wanted to move the account back to EDF. You have blocked this. Your website encouraged me to open an account with yourselves and then to move away with no exit fee. I have joined, but don't see the method to swit...
Hello I was estimated until April 2020 because I had no access to my meter reader. I regained the access in April and then I could finally send my first reading. And this is when things started to look strange to me. My estimation for the month of March 2020- 78916.1 estimated meter estimated ene...
Hi all In another community I'm a member of, we have a thread where everybody just says what's made them happy this day. Thought it would be nice for here too! And we're not restricted to posting only once! To start: I was woken up by my cat purring in my ear. The sun is out, and I had a lov...
Hi When I go onto PP app and click on Community it opens a new tab in my browser and I am signed in. If I click out of my browser and go back later to same tab, it has automatically signed me out. If I click on sign in on this tab, i have to go back into emails to verify my identity again, whic...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
I wondered if Mr Bot would tell me what he can help with... Her answer was amusing. If only it was as clever as Siri (that’s a low bar). How about fixing this particular glitch and adding a list of minibott specialisms? You could show the text from the Wattbot FAQ just once instead of this messag...
If anyone posted recently and thinks their post has been overlooked or not answered this will almost certainly have been due to the migration to a new community platform, so please post again if you still need a reply (I don’t work for pp but I saw it happen to at least one post)
Hi do you offer inclusion on Priority service register?
Hi everyone Just to let you know that we’ve taken the decision to stop all advertising on Facebook and Instagram. The reason is to put pressure on Facebook to take steps to prevent hate speech being posted on its social media platforms. Pure Planet co-founder Steven Day said: “We have no toleranc...
I want to submit both gas and electricity readings. How do I achieve this?
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