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Hi everyone, and welcome to the first Community photo challenge in our new Community home! @Bev ‘s fantastic snap of “nans field” saw her winning June’s challenge, nice one! You can check out the winning photo here. She’s chosen July’s theme to be Gardens - now we just need to hope for some sun...
My final gas statement from my previous supplier SSE has arrived but they took payment for my electricity this month.. why has one switched but not the other?
Sometimes, our lovely community buddies are conspicuous by their absence I notice two missing members, in particular. Not seen our Strutty nor our Dai in absolute weeks Hopefully this little thread might be useful if you want to tell others you won’t be around, or just if you want to ask after s...
Hi there, Silly question probably, but not something that has been clearly spelled out in all the trawling of sites and videos I’ve done in preparation for our EV delivery which is happening soon.We’re getting a newly car which has a type 2/ CCS plug, that says via CCS can charge at up to 100kW. So,...
Hi everyone We’ve announced a new Pure Planet 100% Green Fixed tariff today with a summer special, and I wanted to tell you a little more about it here in the community. For a typical dual fuel Member using the Ofgem average of 2,900kWh of elec and 12,000kWh of gas a year, the new fixed tariff wil...
For a bit of fun Quite simply - read the last posted word, and write the first word you think of! (keeping it clean, of course!) To keep things easy, let's go with posting only one word at a time Let's start with... cheese
Hi. Moved into a pure planet home. Set up app as happy to stay with pure planet - feels like I am being treated as a switch customer, I can’t work out how to give the meter readings.
Have had no problems prior, but this month I was suddenly unable to send meter readings and had to login again. When I tried to login I kept getting sent in a circle backe to login details, link to login, login details, link to login etc. I am now fed up. Have tried to ask what bot but he is useless...
Hi,I have just moved my energy supplies to Pure planet and prior to agreeing I checked if the Warm Home Discount Scheme could be used and I was informed in the information it was but I am not able to see it anywhere. I found another question in regards to this from 10 months ago where it said they c...
Health and well-being! A thread to discuss, share, ask a question, listen, or just read. Anything at all, health related or exercise related, maybe dietary or vitamin related. This is the thread! It’s all for fun remember, no ones claiming to be a medical professional, but often little things can...
i recently had a smart meter installed but the engineer never “commissioned” it!? the meter works fine with clear and easy to use display but i have never been given any sort of gadget/panel with it? will pure planet be able to help me with this?
I am switching on the 7th but I moved into my new property on the 31st. So until the 7th I am still with British Gas who have not been at all helpful in organising my bill for 7 days. I submitted a meter reading to pure planet this morning (2nd) as submit reading was on the main page for the app in...
Our Smart Meter was installed as agreed on the 28th July 2020 at our home. The monitor was set up by the Magnum engineer and he placed it within a metre of our Electricity Meter. It was working and the screen was operational. I asked the engineer who I should contact if anything went wrong and he sa...
I received an email saying I have cancelled my direct debit which I don't believe I have. So I went on the app and my bank details are all there, no notification to say I need to update. I tried to update anyway just to be sure and i will not let me as I am too close to my payment date.Plus, Wattbot...
I have a problem that I hope you can help with? I have recently entered my F.I.T. readings to Scottish Power and I included, for the first time, the export readings from my smart meter. However they have only paid me for the usual assumed export rate of 50% of my generated power. As I have exported...
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